Empower Home Comfort

Rating: 4.9 out of 5

Empower Home Comfort reviews (223)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Aug 2020

    Furnace and Air Conditioner

    Very impressed with the salesman (Tommy) and the installation crew, Masoud and Mehdi who worked for almost 12 hours to remove our old furnace and air conditioner and install new units, along with humidifier and filter system. They were very clean and respectful of our home and took time to explain maintenance schedules and operations. Wasn't the least expensive of our quotes, but their professionalism was worth the extra expense. From experience we know that the real test of an HVAC company is the quality of the installation and the after service.

    Answer from pro:

    Hi Elaine, Thank you so much for taking the time to write us this amazing review! We are so happy to hear that you've had a good experience with us from sales to installation! We always strive to provide the best service possible to all our customers! Please don't hesitate to reach out to us if you have any questions regarding your purchase or any other HVAC needs, we're always happy to help! Cheers!~ Team Enerhome

    Reply created 31 Aug 2020
  • Review from DaveF Ferguson
    Rating: 5 out of 5
    Review left on 31 Jul 2020

    Ductless Air Conditioner

    Our old wall mounted ductless air conditioner decided to pack it in just as the really hot and humid weather was starting. Adam Fotias was able to come up with a replacement unit at a fair price that he could have installed within a few days. Installation by Farzad Tofighi went as planned; relatively complicated as it involved running new piping to the second floor.

    Answer from pro:

    Hi Dave, thank you so much for the review! We appreciate you taking the time to provide us with feedback! Please don't hesitate to reach out to us if you ever have questions or need help with any other HVAC needs! Take care and stay safe!~ Team Enerhome

    Reply created 7 Aug 2020
  • Review from Customer of Empower Home Comfort
    Rating: 5 out of 5
    Review left on 30 Jul 2020

    Trifecta! (Quality, Service, Price)

    Tommy & Farzad were amazing to work with. It's very rare that you can find Quality, Service & Price all come together when making a big purchase, but with Enerhome they did it! Farzad installed our beautiful new Carrier A/C, performing an excellent job, while also providing helpful advice moving forward. Tommy provided great service and helped make this big purchase possible with competitive rates and service protection. Oh, and it's only 30 degrees out there when our A/C went. They performed all the work within 24 hours of placing our order. Thank you, Trevor (10/10!)

    Answer from pro:

    Hi Trevor, thank you so much for the glowing review! We appreciate you taking the time to provide us with feedback! Please don't hesitate to reach out to us if you ever have questions or need help with any other HVAC needs! Take care and stay safe!~ Team Enerhome

    Reply created 7 Aug 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jul 2020

    Replacement of Air Conditioner

    Was in need of an AC to replace a smaller unit after some renos. Soon after an online quote was requested, Adam reached out quickly and was able to come by on the same day to walkthrough options. Adam was fantastic in helping us understand the various options which made the entire process stress free. Technicians (Amir and partner) showed up on the appt date right on time and did a great job respecting my property and doing a fine job with the installation. Overall, Sales and service were excellent. Well done and thank you!

    Answer from pro:

    Hi Major, thank you so much for the glowing review! We appreciate you taking the time to provide us with feedback! Please don't hesitate to reach out to us if you ever have questions or need help with any other HVAC needs! Take care and stay safe!~ Team Enerhome

    Reply created 7 Aug 2020
  • Review from Mark Mason
    Rating: 5 out of 5
    Review left on 25 Jul 2020

    Furnace and AC replacement

    Very professional! Everything went well, on budget and on time. They gave me the options of furnace and AC, explained the details to make it easy to choose the best option fits my house and my comfort level perfectly. Definitely would recommend them!

    Answer from pro:

    Hi Mark, thank you so much for the review! We appreciate you taking the time to provide us with feedback! We always strive to educate our customers during the consultation appointment, making sure that they are comfortable with any purchasing choice that they make. Please don't hesitate to reach out to us if you ever have questions or with any other HVAC needs! Take care and stay safe!~ Team Enerhome

    Reply created 7 Aug 2020
  • Review from E&A
    Rating: 5 out of 5
    Review left on 24 Jul 2020

    Ductless air conditioner

    Suffering from the heat wave we needed quick relief and contacted Enerhome. We previously had a good experience with them when we needed to upgrade our heating system last winter. Once again, they did not disappoint. Special thanks to Tommy, responsible for sales, who did go the extra mile and helped us resolve the problem very quickly despite the pandemic and the heat wave. Great company! Very reliable.

    Answer from pro:

    Hi there, thank you so much for the glowing review! We're so happy to hear that you've once again had a good experience with our service and we appreciate you taking the time to provide us with feedback! Please don't hesitate to reach out to us if you ever have questions or with any other HVAC needs! Take care and stay safe!~ Team Enerhome

    Reply created 7 Aug 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jul 2020

    Fix water leaking from AC onto basement floor

    Fantastic service - arrived much sooner than expected, dry basement again, highly knowledgeable and expert - highly recommended - credit to your firm. Also useful information on maintenance going forward, which we will follow up with you - still waiting form a quote on that, but not urgent

    Answer from pro:

    Hi Neil,thank you so much for the feedback! We're glad to know that we were able to resolve your issue in a timely manner! Our team will follow up with you regarding the quote you've requested, please don't hesitate to reach out to us if you require any further assistance! Thank you and take care! Take care and stay safe!~ Team Enerhome

    Reply created 7 Jul 2020
  • Review from Carol Andrews
    Rating: 5 out of 5
    Review left on 1 Jul 2020

    Fast, friendly, professional and efficient service and support

    Fast, friendly, professional and efficient service and support. These guys can be relied upon the job done right. I recommend them to anyone who needs a heating and cooling system.

    Answer from pro:

    Hi Carol, thank you so much for the review and recommendation! We appreciate you taking the time to provide us with feedback! Please don't hesitate to reach out to us if you ever have questions or with any other HVAC needs! Take care and stay safe!~ Team Enerhome

    Reply created 2 Jul 2020
  • Review from Shelley Mendes
    Rating: 0 out of 5
    Review left on 27 Jun 2020

    My trauma experienced with Enerhome

    Too many horrors I could write a book and have tracking email when installing my top end Carrier furnace smart Carrier Thermostat and tankless water unit , Guy - Maintenance from Enerhome ( Masoud ) Who came on time yesterday yesterday was people skilled, professional and very interactive.

    Answer from pro:

    Hi Shelley, I'm so sorry to hear that you've not had a good experience with the installation. I understand you had some issues with the Carrier thermostat updates and we are currently working to get that resolved with the manufacturer. If you still have other concerns that you'd like to be addressed, please reach out to us at 1-800-375-8984 option 1 or email us at info@enerhome.ca and our customer service department will be more than happy to assist you in finding a solution. Team Enerhome

    Reply created 29 Jun 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jun 2020

    AC purchase

    The new AC unit was installed properly. The unit has been running very well. Enerhome also provides great maintenance services. Enerhome technician also comes on time and provides high quality service. Thank you very much! Frank

    Answer from pro:

    Hi Frank, thank you so much for the glowing review! We appreciate you taking the time to provide us with feedback! Please don't hesitate to reach out to us if you ever have questions or with any other HVAC needs! Take care and stay safe!~ Team Enerhome

    Reply created 29 Jun 2020
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