Dear Ana, thank you for taking the time to share your experience.
The dryer was working properly at the time of our visit, drum was spinning, blowing hot air, and dryer components were tested for continuity and were all in the proper range.
The suggestion to replace the part was to address your concerns, taking into account your description of the issue, and based on our experience with these 2 in 1 systems.
Detailed lint cleaning is possible, but costly on your machine, and lint build up will continue.
We pride ourselves in providing honest service, and I am sorry to hear that you didn't get what you were expecting.
Reply created 5 Feb 2025