Insight Pest Canada

Rating: 4.3 out of 5

Insight Pest Canada reviews (95)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Sep 2024

    Pest control

    We have been using Insight pest control for 2 years now. I am impressed by the professionalism and commitment to customer service from all their service technicians. Today my technician Benny asked and listened to any concerns, checked perimeter of the property, did a thorough check and removed all spiderwebs and sprayed the exterior. He was extremely friendly and efficient. Was also concerned for our pets, ensuring the gate was secured and reminded us to keep them inside for a time after the application outdoors. Even left extra ant traps for those pesky stragglers. Very happy with the service and with Benny as our service technician!

    Answer from pro:

    Thank you so much for your loyalty over the past couple years! We are so happy to receive these kind words about our service, dedication to customer service and of course our amazing Technician Benny! He really does the most of his customers. We will be sure to pass this along to him and our customer service team!

    Reply created 30 Sep 2024
  • Review from Customer of Insight Pest Canada
    Rating: 5 out of 5
    Review left on 24 Sep 2024

    Insight pest solutions

    Excellent customer service with professional explanations much appreciated and great results keeping ants and mice under control by Benny
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Sep 2024

    Always friendly, efficient, and professional

    We have been using insight pest solutions for a year now and they have always been great. They have great customer service, knowledgeable, and are extremely efficient. Recently we had Alex do our regular three month service call, and he was amazing. He was very supportive and concerned for our dogs. He also made suggestions for better control of our bugs and pests. He was extremely friendly, efficient, knowledgeable, and very caring.

    Answer from pro:

    Thank you so much for such a great review! We are happy to be serving you for all these years and we will be sure this review gets back to Alex. We love to hear that Alex is taking care of your pests AND your pets as well! :)

    Reply created 16 Sep 2024
  • Review from Customer of Insight Pest Canada
    Rating: 5 out of 5
    Review left on 18 Aug 2024

    ants/spiders

    we signed for quartly applications, after the first application there were still signs of ants and spiders, we called for a reaplication and AAron came and did a very professional job, there have been no signs of ants or spiders. Aaron had no issues about the reapplication, I would recomend him to anyone

    Answer from pro:

    Hi there! Thanks so much for leaving such a nice review. We will be sure to pass it along to Aaron for you! I am sure he will be very happy to hear about this.

    Reply created 19 Aug 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Aug 2024

    wasp infested

    we had insight spray for wasps and ants, finally we are good no more waste or ants Momen did a great job, came once a month for the summer months

    Answer from pro:

    Hi Tina! Thanks so much for the positive review! We are so happy to hear that Momen was able to get to those ants and wasps and hopefully give you some peace of mind this summer. We are looking forward to servicing you next year!

    Reply created 6 Aug 2024
  • Review from Customer of Insight Pest Canada
    Rating: 5 out of 5
    Review left on 23 Jul 2024

    Pest Control

    Omkar was very professional and thorough. I initially saw an increase in activity, but he had explained this, and hopefully, the wasps decide there is a better place to dwell than my soffetts.

    Answer from pro:

    Hey! Thank you so much for the feedback on Omkar and our services. If those pesky wasp's don't move out of your soffits please don't hesitate to call us back for a follow up appointment. We would love to help the wasps pack up and move out!

    Reply created 5 Aug 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jul 2024

    service

    Insight Pest Solutions is very reliable and professional. My Technician always listens to any of our concerns and address them each time they visit, Noticed a change since the treatments began this year with Insight. They even sprays the interior for crawling insects. Our representative Akshay have been excellent, knowledgeable and takes time to answer to all our questions and concerns. I will continue to use their services on a regular basis.

    Answer from pro:

    Thank you Thomas for the stellar review! We're thrilled to have exceeded your expectations, and appreciate your trust in our company. We look forward to serving you again soon!

    Reply created 5 Aug 2024
  • Review from Customer of Insight Pest Canada
    Rating: 1 out of 5
    Review left on 5 Jul 2024

    When they are change the products .everything is bad

    I make complains with three weeks than they make following spray and still worse. I would like them ti back to the previous product of last years.

    Answer from pro:

    Hello, we're sorry to hear that your experience with us wasn't a positive one, but we'd love to try to make it right. In the Pest Control Industry it's common and encouraged to change the products every couple years to reduce the amount of resistance the pests can develop. If you're noticing it's not working on your home, please call us at 855-489-3640 and you'll be connected with a member of our customer service team who will be able to help. Let them know that you would like to try a new product to have different results! We hope to hear from you!

    Reply created 5 Aug 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jul 2024

    Great service in Port Hope

    We have been extremely pleased with the service we have received with Rob at Insight Pest Solutions in Port Hope. He has provided excellent, friendly service with extra attention to our concerns for the past year.

    Answer from pro:

    Hello Lynne, thank you very much for taking the time to leave such a wonderful review about our Service Manager Rob and our general pest control service! We're so happy to hear that they were able to make the service a positive experience for you. We will gladly pass this review over to Rob, I am sure that will make his day. Thanks again!

    Reply created 5 Aug 2024
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 26 Jun 2024

    Poor customer service

    I have been an insight customer for 2.5 years and subscribed to their prevention plan with quarterly visits and spraying. When I inquired a few months back about decreasing the frequency, they convinced me to keep up the quarterly visits (>$200 per visit). It seemed to be working well, so I continued. More recently, we have developed pest issues only a few weeks after their last visit, including mice droppings and more indoor critters. Part of their business model is to guarantee their work in a timely fashion. When I reached out for a non-prevention/urgent visit given our critter issue, I was told they were fully booked for two weeks and would be unable to visit our house until then. This isnt really an acceptable business model and with all of the subscription/prevention fees, I expected much better service. It seems like more like a scheme to get revenue annually and then not service their guarantees in a reasonable manner. I would avoid business with this company. When I reached ou

    Answer from pro:

    Hello Michael. firstly thank you for leaving this review and bringing up the issues you are having with our service, the feedback will be taken into thought and will help us do better for you and other homeowners around. Second, I would like to apologize you had a negative experience with us. We aim to give timely follow up calls to urgent requests and I can see we weren't able to do that for you this time. Lastly, I looked into the status of your account with us and if there is anything we can do for you at this time, please feel free to call us at 855-489-3640 and ask to speak with our Branch Manager. I hope to hear from you soon and discuss how we can right this mistake for you.

    Reply created 5 Aug 2024
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