Insight Pest Canada

Rating: 4.3 out of 5

Insight Pest Canada reviews (95)

  • Review from Natalie Cremer
    Rating: 5 out of 5
    Review left on 20 Jan 2025

    Ant control

    No more ants in the kitchen every summer! The price is for 4 treatments/year, all done outside the house, by a competent, polite, knowledgeable person who knows his business very well. This costs more than an every-summer call to an pest-control company, and worth it. They do not need to enter the house at all!

    Answer from pro:

    Hi Natalie! Thank you so much for taking the time to leave this great review of our company. Feedback like yours means so much to our growing company. We are thrilled to hear your ant problem has been resolved. Thank you for your continued loyalty and support and have an amazing day!

    Reply created 20 Jan 2025
  • Review from Customer of Insight Pest Canada
    Rating: 5 out of 5
    Review left on 17 Jan 2025

    Service

    Service man was very courteous. Spent extra time performing work requested a d explaining the work that he did.

    Answer from pro:

    Hello! thank you so much for taking the time to leave this great review of our technician. We strive for exceptional customer service here at Insight, we are glad our technician could provide this for you. Thank you for choosing Insight for your pest control needs and we cannot wait to see you at the next one!

    Reply created 20 Jan 2025
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Jan 2025

    Pest control

    Aaron from Innisfil is an excellent employee of Insight Pest Solutions. Very happy with the service provided.

    Answer from pro:

    hello SShan! Thank you so much for taking the time to leave this amazing review of our technician, Aaron! His level of customer service is what we strive for here at Insight, we will make sure to pass this along. Insight would like to thank you for your continued support and loyalty, and we cannot wait to see you at the next one!

    Reply created 20 Jan 2025
  • Review from Customer of Insight Pest Canada
    Rating: 0 out of 5
    Review left on 11 Jan 2025

    Shady sales techniques

    They showed up at the door steps. We are always skeptical of this tactic. Yet, we allowed the sales guy to go through his pitch, we were somehow convinced especially that they are a local company as well with a footprint in the Hamilton Burlington area. We signed for 4 services over a year. They came once inside the house. The other three times, it was a "service" from outside the house. They'd just leave a peace of paper at the door that they were here and send an email to "confirm" the service visit. When trying to cancel 6 months after, they said we have to finish the one year "contract", otherwise, we have to pay a cancellation penalty. Waited for the whole year, trying to cancel is a nightmare. Once they hear the word cancel, they put you on hold forever. Eventually with a lot of perseverance and wasted time, was able to speak to someone and they said the service is cancelled. I asked them to send a confirmation email, nothing. Very shady practices, looks like a small claim court is the way to go now if they continue to bother me. Stay clear

    Answer from pro:

    Hello, I am so sorry to hear that this was your experience with our company and we would love to try and reconcile with you. Please contact our office (855-489-3640) and ask to speak with the branch manager in your area; we'd like to try and make this right.

    Reply created 14 Jan 2025
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jan 2025

    Pest Control Service

    We are satisfied with the service with Osborn Hung, the technician of insight pest solution. He is friendly and helpful.

    Answer from pro:

    Hello Ed! Thanks so much for taking the time to leave this great review of our technician, Osborn! We will ensure this gets passed onto him as we are thrilled to hear that he provided a friendly and professional service for you. We like to thank you for your continued support and loyalty to our company. Thanks for choosing Insight Pest Solutions for your pest control needs and we will see you again soon.

    Reply created 8 Jan 2025
  • Review from Customer of Insight Pest Canada
    Rating: 0 out of 5
    Review left on 3 Jan 2025

    Insight Pest Solutions - unprofessional and incompetent

    Beware - this company will charge you for services they claim were rendered but never were. Not to mention, when they do the treatment, their product DOES NOT WORK. I paid for a recurring service and have been extremely disappointed with them. Save your money and find another service.

    Answer from pro:

    Hello! I am so sorry to hear this was your experience with our company. We would love to hear more and try to reconcile with you, please call our office (855-489-3640) and ask to speak with the branch manager in your area.

    Reply created 7 Jan 2025
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Dec 2024

    Reliable pest control

    Insight treats my house every 3 months and also comes back for follow-ups if I have a specific pest issue (mice, wasps, etc). Every technician I have dealt with is knowledgeable and professional and is familiar with my file, even if they have not been to my house before. Habibur came to my house recently and was attentive to my requests and was great to work with.

    Answer from pro:

    Hello! Thank you so much for taking the time to leave this amazing review of our company and technicians. We are so happy to hear that Habibur provided you with an exceptional service; his level of customer service is what we strive for here at Insight. We would like to thank you for your continued support and loyalty, as it means so much to our growing company. Thanks for choosing Insight and cannot wait to see you again soon.

    Reply created 7 Jan 2025
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Dec 2024

    Home and yard pest control

    We are very satisfied with the site visit today by Aaron A. Aaron is very professional and thorough. He explained everything to us in sufficient detail. We feel confident entrusting our pest control needs in Insights hands.

    Answer from pro:

    Hello! Thanks so much for leaving this great review of our technician, Aaron and our company! We will make sure that we pass this on to Aaron. The team at Insight appreciates your support and loyalty and we would like to thank you for choosing us for all of your pest control needs. Thanks again and see you at the next one!

    Reply created 19 Dec 2024
  • Review from Customer of Insight Pest Canada
    Rating: 5 out of 5
    Review left on 18 Dec 2024

    Pest Contol

    Josh was very polite, friendly and knowledgeable. He is a good listener as well. After completing his tasks. he updated me on what actions he took and made it clear if I had any future concerns to not hesitate and contacting his company.

    Answer from pro:

    Hey there! Thanks so much for leaving this great review of our technician, Josh! Insight is so happy to hear that Josh provided a friendly and professional service for you; his customer service is one of the best, and what we strive for here. We would like to thank you for your continued support and loyalty and we are looking forward to seeing you again soon!

    Reply created 19 Dec 2024
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 16 Dec 2024

    Terrible Service - Do Not Recommend Insight Pest Canada!

    I had a very disappointing experience with Insight Pest Canada. Not only did they fail to eliminate the pests in my home, but they also provided horrible customer service. After several treatments, the pests kept coming back, and it was clear that their solutions were ineffective. To make matters worse, they overcharged me for services that did absolutely nothing. I was also shocked to find out that they never informed me about a cancellation fee until it was too latetotally unprofessional. I felt blindsided and taken advantage of. I wouldn't trust them with pest control again, and I strongly recommend you look elsewhere for a more reliable and transparent service.

    Answer from pro:

    Hello Tanya! I am so sorry to hear that this has been your experience with our company, your feedback means a lot to us. We would love to hear more about the situation and if there is anything we can do to help reconcile. Please do not hesitate to reach out to our office (855-489-3640) and ask to speak with the branch manager in your area so we can make this right. Again, we are so sorry to hear this was your experience and we hope you have a lovely rest of your day.

    Reply created 17 Dec 2024
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