West Coast Windows

Rating: 4.5 out of 5

West Coast Windows reviews (70)

  • Review from Customer of West Coast Windows
    Rating: 5 out of 5
    Review left on 7 Apr 2019

    Large from window and bedroom window( fairly large )

    The windows are an excellent addition to my home with added warmth and soundproofing. The installation was easy and quick, considering that the day of installation the outside temperature was -9C.The installers paid considerable attention to detail in the installation process, particularly as one windowis14ft.wide. They left my home and outside grounds in immaculate condition. I certainly would hire this company again.

    Answer from pro:

    We're so happy to hear about this great experience with our team! Thanks for your kind words!

    Reply created 9 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Dec 2018

    patio door job

    We highly recommend West Coast Windows - in fact we have referred them twice already and both referrals turned into complete home window replacement jobs and both referrals were extremely happy as well! Our experience (three times now) is one thing, however when you refer a product or service to friends, neighbours or family, you feel responsible too, so when they also have a great experience, that means something. Keep up the great work, West Coast!

    Answer from pro:

    Hello, thanks so much for the referral and we're thrilled so know that our service commitment can be seen by all!

    Reply created 9 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Aug 2018

    8 Unit Townhouse Complex

    Westcoast is a great crew. Their work is accurate, clean and as per spec. Brock their front man is informative and very helpful. The quotes were accurate and precise. These guys are friendly and know what they are doing. We are very happy with all our new windows. Highly recommend these guys.

    Answer from pro:

    Hi Ryan, Thank you so much for your kind words, we will share this message with Brock and the rest of the team!

    Reply created 9 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jun 2018

    Window replacement

    Friendly, professional, efficient service and a quality product. Our new windows gave our older home a face lift, plus the improved R factor and noise reduction are a noticeable improvement. Very Happy with West Coast Windows and would recommend them to others looking for window replacements.

    Answer from pro:

    Thank you for the kind words and we're very happy to hear that your loving your new windows!

    Reply created 7 Jun 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Feb 2018

    Great windows

    We are extremely happy with the quality of windows and doors we received from West Coast Windows! We looked at a lot of manufacturers and visited many show rooms before making a decision. We chose West Coast Windows as they are manufactured locally, they install their own products and have an extremely strong warranty which is posted on the website. The windows turned out even better than we thought or were expecting and wouldn’t hesitate to recommend them to any friends or neighbours.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Dec 2017

    Amazing service

    We decided to have our windows replaced with West Coast Windows 18 years ago and are very happy with our choice. They stand by their products 100% and have just come out to fix a glass issue free of charge even after the original warranty had expired. I cannot say enough about your firms commitment to quality, warranty and outstanding service.
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 7 Dec 2017

    Window replacement

    Quality of windows is superb, no issues whatsoever. Installers worked diligently and at the end the installation was really proper. However, we think the project didn't run smoothly due to poor planning. Troubles started when the measurements were done incorrectly and all 6 windows came small. The installers mastered to fit 4 out of 6 by building a wooden casings around which ultimately made the trick but unfortunately also made an already small bathroom window even smaller. Surprisingly we were told that we would've had to pay for re-manufacturing that window if we wanted it bigger. This explanation didn't make any sense to us as we expected proper measurements in the first place and not excuses. The other 2 windows had to be re-manufactured anyway as building wooden casings wasn't a viable option. Naturally we didn't have to pay again for those 2 windows, however when they arrived a couple of weeks later the glass of another bathroom window wasn't obscured as ordered. It had to be re-ordered and replaced at yet another time. We had the crew come in 3 times instead of what was advertised as a one-day job. Not easy to rate the company performing as described, there is definitely a room for improvement when it comes to planning and managing. However with that said we say we are satisfied with the quality of product and end result which combined with a lifetime warranty allow us to recommend the company for similar projects assuming those organizational issues will be fixed.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Dec 2017

    Window Replacement

    West Coast windows came and installed all new energy-efficient windows in our home. From start to finish they were very professional and we were extremely happy with the end result and the service we received throughout. We would highly recommend West Coast windows to anyone.
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 1 Nov 2017

    Doors, windows - sloppy craftsmanship

    The quality of their products are good, and our first experience with them was positive. However our second time with them for all our doors and remaining windows was very disappointing. Extremely sloppy craftsmanship, excessive caulking and filler used, and left for us to "clean up". The trim boards around our door aren't cut at the proper angle and leave a gap at the door jam, the board is warped, and we had to request someone come back and clean up the mess they left. French doors are difficult to lock, installer told my wife "you have to give it a tug to lock it". Also they need to be more thorough with ensuring customers have all relevant information and not assume we've visited the showroom and know everything about the product. Very simple things could have gotten them 5 stars instead of 2, but at the end of the day what we remember is what we see when the installers leave, and that was extremely disappointing.

    Answer from pro:

    Hi Chad Thank you for taking the time to provide us with some feedback on your experience. We take any feedback very seriously as it helps us to improve our installation techniques and services. We recognize your concern about the caulking and filler on the wooden trim surrounding the entry doors, however our first priority with all of our windows and doors is proper weatherproofing to make sure you get the most durable and long lasting installation possible. When you previously contacted us about your concern with the sealant and filler we sent a service team back to inspect these items for you. In addition to the exterior weather seal we also like to provide a tight seal for the doors weather stripping. When you are pulling the door shut and locking it, you are feeling the weather stripping compress against the door giving you the most energy efficient seal. With all doors there is some play with the deadbolt strike plate, which can be adjusted to make the door close with no resistance, however the compromise would be a loose weather seal and poor energy efficiency. We understand that you assumed the entry doors would come painted, although there was no discussion of painting the doors or a selection of a paint color. During all of our in home consultations we aim to provide homeowners with as much relevant product information as possible, but we also provide homeowners with supplemental information through our detailed estimates, the estimates cover page, our door and window catalogues, our website, and our showroom. All of these resources particularize all components of our wide range of products and installs, and in this circumstance they all detail how all entry doors only come primed not painted. We would like to encourage you to contact us if there are still items with your install you are not pleases with, as is the case with all of our installs we are committed to your project and would be happy to continue to work with you to find a solution you will be happy with. Thanks The West Coast Windows Team

    Reply created 18 Nov 2017
  • Review from Dave Clark
    Rating: 5 out of 5
    Review left on 12 Sep 2017

    Window replacement and french door installation

    West Coast Windows replaced all the windows in our solarium (14) and installed a french door. The estimator was responsive to our needs and requests. He worked with us to get the right product. The installation team was friendly and professional. They offered tips and ideas for finishing the interior as well. After the install, the estimator followed up to make sure everything was OK. I would definitely use them again.
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