Reliance Home Comfort reviews (13631)

Nathan A. #983 showed up during the alloted time, was efficient, polite and knowledgeable. He also gave us a few helpful hints on maintenance of our unit. Excellent service. Many thanks.

Service technician was prompt, courteous and performed the repair quickly. I was impressed with his knowledge of the task and willingness to answer all my questions related to the furnace in general.

Really pleased with how politely and fast these 2 great experts installed our new water heater. They were very resourceful and explained everything that I asked about with great detail.

The technician realized the problem immediately and fixed problem in less than 10 minutes. I was pleased with the service. The technician was pleasant and informative. He took his boots off and shook my hand.

I had follow up work done by Joe Green Team Member#2512 and he was great! He is very knowledgeable and friendly. He was able to explain things in a way I could understand. He was also very efficient. I wish every service tech was like Joe! Thanks Reliance! Thanks Joe!!

Equipment installed as promised and working excellently. Crew was fabulous. Clean, professional, knowledgeable. cooperative. Crew working directly for Reliance. Key crew members Mark (foreman- very detailed and knowledgeable in everything, Gram (excellent metal worker) and two young helpers.,Completed entire job (removal of old & installation of new) in 8 hours. Highly recommended. My profession is 35 yrs in Engineering & Construction. Consequently, very knowledgeable of what I am saying.

Chad McDaid of Reliance came to my condo to fix the hot water tank. Friendly, efficient, polite and answered all of my questions. amazing! The best service I have had

Just had my water tank serviced. The technician Joe Green was amazing - very professional, friendly, provided advice on a number of things including ongoing maintenance and options for future needs. Best service we've received in years from any professional. Thanks Joe!

The technicians repaired my water tank in a concise but thorough manner. They explained to me the cause of the issue and the solution. Both gentlemen were knowledgeable and friendly.

We had a new furnace and a/c unit installed in June this year. On Sept 1st it started to make a noise. I called reliance and a tech wasj sent over that afternoon and he diagnosed the problem and ordered a part for us. Two days later the part arrived and I called to book another appt for them to come and install it. Someone came the next afternoon, but had no idea what he was coming here for. He thought he was fixing the hot water heater. When he saw the part he said "whoa, I can't install this plus it it a four hour job. They booked this appt wrong. I will have to call someone else to put this in another day". He then looked at the furnace and saw it was full of ice and leaking water all over our basement. He took out the filter that was dripping wet, left it on the floor and left our house without giving us any further instruction. I called reliance again and the lady there told me to turn off the a/c unit and told me someone would call me back with a new appt to install the valve. Later that night a supervisor called and said someone would install the "coil" and the appt was to booked three days later. This company has terrible communication skills and it seems nobody documents the work they have done, because the people at customer support never know what has happened. They are constantly contracting other people out to do the repairs and half the time they don't know what job they are showing up for. I am very disappointed with this service and after my contract is up, I will not enter another one with this company. They sell it to you like there is nothing better, but it has turned out to be frustrating and time consuming. I have now spent three days waiting at my house for them to arrive and fix their equipment, ans it still doesn't work.