Reliance Home Comfort reviews (13630)

A hot water tank and water softener was installed at me home. We are on a well for over 30 years, we've been in this house 1.5 years. We only had water issues one time and we hire the well driller plumber to help us and all issues were resolved. We ran out of water only one time as well as hundreds of other people. During the install, the technician told me he had installed the water lines to the hot water tank in reverse, and after the install he told my wife there's no water pressure so he removed the brand new filters and we had pressure?? in 30 years on a well this has never happened EVER. I arranged for an other technician come to the house to correct the backwards install and as it turned out the initial technician did connect the lines correctly he simply did not tell us. Also after the first set of technicians left after the original install they left without filling the hot water tank, or giving us instructions on how it needed to be filled, I had to figure it out. So I put in a second set of water filters at now $216. extra cost to us. and the system worked correctly for 2 days then no water pressure. The second technician that came out told me the water softer will recharge for approx one hour (meaning) it will take water from the well for one hour, (this puts a great deal of stress on a well and we were not not told this before install otherwise I would have declined installing the water softener) I also tried on several occasions to contact the sales rep for his advise and was ignored, according to him once he finally did reply to my inquiry, he told me he was to busy to reply. Bad busyness in my books. In any event now I have to seek outside plumbers advice as to to correct a problem that was not here before Reliance came to install my equipment. I'm extremely disappointed. To be fair, there may be an issue with our house system, but reliance should have used there knowledge and experience to get us up and running, but the choose to leave our house without filtered water and Its our problem not there's attitude. Never again will i get them to do anything.

Rocco was very efficient and did the successful repair in no time. Thank you, Rocco. I did not pay anything for the call as I have plumbing plan for $21.99 a month, strongly recommended it.

Mr Arash came today to do service maintenance for both my furnace and AC. He is very professional and did a very excellent job. He is very knowledgeable in these fields and answered all my questions. He is also very polite and friendly. The next time I needed any services from Reliance, I will ask and see if Reliance can send Mr Arash again. Three thumbs up for Mr Arash.

Water heater was in locked out mode, would not reset. Technician came the same afternoon, showed me the issue and then fixed it promptly with a replacement part. Receipt did not have amount so not sure how much I will pay for this on next bill. Maybe included with rental of unit?

Gas leak detected Sunday afternoon. Called reliance and had someone on site by 8am Monday. Very knowledgeable and thorough. Fixed within an hour and explained the issues. Kyle B was the technician and he was great.

On the day before moving day, my basement sink decided to back up and we couldn't unclog it. I called at 9:00pm and Reliance had someone here at 8:00 am this morning. Dave (Martin) was the plumber who unblocked the sink. He was extremely courteous and efficient. Great experience.

The Service Technicians that installed my new Reliance a/c (Ed) and my new Reliance furnace (Joshua) were exceptional. They were professional, efficient, knowledgeable and helpful and worked above and beyond all expectations. I wish that they worked for me. Reliance is lucky to have them.

Excellent service by Simeon. There was no hot water running. We tried to reset the water heater. It was a temporary fix but did not solve the problem. I called reliance and the technician, Simeon, came to fix the problem. Thanks!

Will did a great job he cleaned the air conditioner very well.And he took his time

Service excellent. Great knowing I have the protection plan. I was very satisfied with work done by your technician Phil. I will always recommend reliance. Thankyou.