Reliance Home Comfort reviews (13630)

Dean was prompt to come out the same day that the service call was made. He was efficient and timely in providing a quote and then once our decision was made sure that we got a suitable installation date.

My water heater stopped working on Sunday morning, so I called Reliance to have it fixed, as I rent it from them. Within minutes I had a call from Delta, to arrange for service guy to come. Richard came the same day an hour after Delta called me, was polite, explained to me what was wrong with my water heater, and was done in fifteen minutes. I was pleased with the service I received, I had hot water within a few hours after my initial call to Reliance.

Wally has just left after servicing my furnace & air conditioning & once again I am completely satisfied with the service & knowledge of the service reps with reliance. It is a pleasure to deal with such a reliable company.

A few issues with the company but the owner was amazing to deal with. I had a rep come to my home and we arranged for someone to come to remove my furnace while I was doing a lowering of my basement; the rep never showed up and when I called the owner was concerned and rectified the situation as soon as he could. Every part of dealing with this company was great from there. I would recommend and deal with them again.

Rental water tank had an issue with hot water valve. Sub-contractor to Reliance, Flan Air, and their contractor David Tran came as scheduled. Very nice guy, did a good and professional job at repair, including cleaning sensor. Would highly recommend David Tran and Flan air for repairs.

Kristin (ID # 1455) came to my home to do an inspection of the furnice and air conditioner. She was very thorough and gave me excellent adivise on both. She was very easy to talk too and very engaging. A valuable employee to have in any business

My A/C wasn't working (was 22 yrs old) and we decided to replace at least it the a/c and look also into a new furnace. Called 5 HVAC companies for quotes. Reliance was the only one that actually did a load calculation to size a replacement unit (one company didn't even return my call to give a quote even with 3 messages and another company didn't even set foot in the house and just gave a verbal price after just looking at the condenser outside). So of course I went with Reliance cause Murray Stark was able to support his recommendation based on an actual calculation> He was great to deal with and very accomodating as I had 3 kids in the house that kept distracting me while he was here. He explained the prices and everything very clearly and booked my install with minimal wait. Dave and Christine did the install and were great even though they had to come back a couple of business days later to finalize the A/C coil installation (was to big so had to fabricate a housing for it). So far the furnace and A/C are doing great. Haven't gotten a hydro bill yet to see what kind of savings I got with a more energy efficient unit. The tankless hot water heater was installed by a sub contractor of Reliance. The only reason I did not give Reliance a 10 out of 10 was because when the hot water heater guys were installing the water heater they must have turned off the furnace at the power switch in the furnace room and never turned it back on. The house started to heat up and the A/C wasn't coming on. I thought it was the thermostat (new one was installed too) and I spent over an hour trying to figure out on my own why it wasn't working and thought the brand new furnace and a/c (5 days old) was broke. I was not happy and just about to call Reliance to have them send someone to fix it when I notice something similar to a light switch on the ceiling above the furnace and saw it was in the off position. A/C fired up as soon as I switched the switch to on. Glad I was able to solve it myself then have a repair guy from Reliance waste their time to drive an hour to flick a switch. So for my 1 hour of aggravation I docked 1 star. Overall I am very pleased with Reliance and would recommend anyone in the London area needing a a furnance/air conditioning or a tankless water heater to call and ask for Murray Stark. He'll look after you, great guy. Also Dave and Christine were very friendly, effiecient and all around great especially with my 2 oldest kids asking them tons of questions.

I had Jordan S come out to assess the situation, he was pleasant and more than accommodating. He called the office to set up for him to follow up with it, and he did follow up. He did a great job. However the confusion through the telephone was somewhat disappointing, they said it wasn't booked for that day, then it was but not the time I was told, then told me it would be best to reschedule.

My son has a rental home in Leamington and the A/C died. Jordan Burton from Reliance came out and explained all the options so very well. Great guy to deal with.

I had Joey D come in to assess the issue with our leaking water tank. He was a pleasure to meet and extremely helpful and courteous. He assessed the issue quickly and came back promptly the next day to change the tank himself. The quality of his service was exceptional. In fact every person i had dealt with to fix our leak issue was helpful. -Clare