Reliance Home Comfort reviews (13630)

Quick efficient friendly and professional service. Technician arrived on time explained what he was doing did the maintenance replace the air filter and was finished promptly. Five stars! The service was free but the website is forcing me to put in the number

After repeated visits by various repair men to my house to fix my 11-year-old not working hot water tank, and having being without hot water for a week I was forced to find an alternative to Reliance. I notified Reliance on January 24 2022. And I asked them to come and pick the old water tank. This has not been done as of this day, February 16 2022. As they want me to pay for it $67. Clearly, I am not going to pay them to take back their own property. Reliance has been proven way less than reliable. Stay away from this company

My partner bought a house back in 2019 with a Carrier furnace supplied and installed by Reliance which was purchased and installed in 2013. The furnace isn’t even 10 years old at the moment and the exchanger needs to be replace, a problem that both reliance and carrier acknowledged is an issue with our model of furnace and is under warranty for 25 years. We called Reliance to start the process of fixing our issue and they seem to have lost our information. There is no record of anyone ever installing a furnace at this address ever, even though we have a sticker of the furnace as proof and paper work from the previous home owners. I called Reliance 3 times, each time I called the new employee I spoke to couldn’t even find a record that I have called before even though after my first call I was guaranteed a call back and that my issue was recorded. I even received an apparently untraceable case number. All three employees recognize that this is weird but suggest that my only solution is to purchase a brand furnace and that they are incapable to put me through to anyone higher up that could perhaps help us locate some information. We have contacted Carrier as well and because the supplier and installation was done by Reliance, the said that it is only them we can deal with. This is perhaps one of the most frustrating things, our furnace is not even 10 years old and has broken down due to a known and warranted problem with our specific furnace and even though we have proof that the furnace was indeed provided and installed by Reliance… they are claiming that there is nothing to be done to help. It is minus 22 where we are at currently and we are now looking at installing a new furnace for around $5000 because this company some how lost our account. Please look more local for services like this. It is quite obviously that this company does not care about their clients and is trying to make another sale when people are stuck in a hard place.

Technician was very knowledgeable and answered all my questions thoroughly. Was polite and respectful and cleaned up work area when completed. Would definitely recommend this service.

Ian knows his stuff, very clean and a huge asset to Reliance. Very happy with Ian and did a fantastic job.

Thank you for advertising that you have a mandatory vaccine policy. It makes my decision to NEVER is your business.

Mason and Mike was a great help. They knew exactly what the issue was when they saw my water tank. Made me feel feel comfortable and secure

My Furnance is not working, the man who fixed the problem. Great customer service, excellent job!

I had a fantastic experience dealing with Janeson (who manages the techs) and Jesse (salesperson). Janeson contacted me constantly (even at 10 pm) to make sure repairs were being done correctly. When my current furnace could not be replaced, I started dealing with Sales rep Jesse. He was prompt and knowledgeable. When Aire One offered the same furnace and a better AC for $800, I placed an order with them. But immediately, they were terrible re: customer service, failing to follow through the installation date that the sales rep had promised. Appalled at the dishonesty even before I made the purchase (!), I decided to cancel my order and go with Reliance. Yes, I spent $800 more but Reliance's customer service made up the difference. On top of that, Jesse gave me a gift card that made up some of the difference, to compensate for my troubles (I was without heat for 3 days and 3 nights). Can't say enough about Reliance and specifically Janeson and Jesse. They were honest, prompt, and generous.

Excellent service and rep was very knowledgeable. Went beyond on what I anticipated for all our needs