Reliance Home Comfort

Rating: 4.5 out of 5

Reliance Home Comfort reviews (13630)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 30 Dec 2021

    Hot water heater

    We have been without hot water for 8 days now and counting. Our family had to go home for Christmas as we had no hot water. First it was the wrong part. I call everyday. 2 days ago I was to receive a call from a customer resolution person. My phone number hasn't changed. Still waiting on the part. This also happened during the summer, only we were with hot water for 2 weeks. Absolutely 0 customer relations with Reliance. No compensation for the inconvenience. Absolutely nothing. 24 hours from now, I may own my own hot water heater.

    Answer from pro:

    Hello Kerry, I am sorry to hear of your experience, if you would like to speak further, please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

    Reply created 10 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Dec 2021

    Full furnace, AC, water tank and HRV replacement and installation

    Excellent initial consultancy and advice by Josh. Transparency throughout. The installation crew (Greg, Rob, Ryan and Dylan) were attentive and efficient. We could not be happier with the price and final results.

    Answer from pro:

    Hello, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

    Reply created 10 Jan 2022
  • Review from Kris Wiszowaty
    Rating: 2 out of 5
    Review left on 29 Dec 2021

    Terrible Customer Service when equipment doesn't work

    2 new furnaces (and 2 new air conditioning units), 1 soft water system, and a tankless hot water system I have had installed. The last time one of the furnaces wasn't working (mid November in Canada...COLD), they scheduled a repair technician form the middle of December, they said there was nothing sooner. Now I have had no hot water for 2 days, we called 2 days ago (Monday), they said they can book us in for Friday. I have not had a shower in 2 days, no laundry, company is over...Customer service is severely lacking with this company when equipment THEIR equipment fails as it is all rental.

    Answer from pro:

    Hello Kris, I am sorry to hear that you may have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

    Reply created 10 Jan 2022
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 28 Dec 2021

    Reliance product

    Excellent job and customer service provided by Harpreet Singh. The service was very quick, efficient, and seamless. We would definitely recommend. Thank you so much! Keep up the good work.

    Answer from pro:

    Hello, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

    Reply created 10 Jan 2022
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 28 Dec 2021

    Service call

    Furnace was broke down yesterday night, called service department and they arranged technician on next morning. Technician arrived on time, called 30 minutes ahead and did his job perfectly. Explained me why this problem happened.

    Answer from pro:

    Hello, thank you for choosing Reliance Home Comfort! I am so glad that our team was able to reapir your furnace. Thank you for taking the time to leave a review! - Karen

    Reply created 10 Jan 2022
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 28 Dec 2021

    Based on my last 2 furnace maintenance service calls

    I have the maintenance package with reliance, based on that I requested a service call to have my furnace checked as I didn't feel the heating was sufficient. The last two reps to visit my home were extremely helpful, nice and thorough during their visits.

    Answer from pro:

    Hello, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

    Reply created 10 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Dec 2021

    Washroom toilet handle fix

    We had the pleasure to have Christopher come for our plumbing issue today. he fixed our issue in no time. Toilet at times would leak and handle was broken. So lever and fill valve was replaced.

    Answer from pro:

    Hello, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

    Reply created 10 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Dec 2021

    Furnace service

    Our furnace was not turning off at times when we would switch it off, and the fan was blowing cool air at times for a long time (winter). I called this company for service in the evening, and they courteously sent someone the following morning. A young man named Steven fixed the problem right away. He did a perfect job!

    Answer from pro:

    Hello, thank you for choosing Reliance Home Comfort! I am so glad that our team was able to reapir your furnace. Thank you for taking the time to leave a review! - Karen

    Reply created 10 Jan 2022
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 24 Dec 2021

    Furnace Issue

    Furnace stopped working all of sudden. I called Reliance and a technician was scheduled for next day morning. The representative was professional, explained the issue, bought the parts and fixed it. No charges to me, thanks to the Maintenance plans.

    Answer from pro:

    Hello, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

    Reply created 10 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Dec 2021

    Hot water heater replacement

    Water heater stopped working called several companies to come & look at it but reliance was the only company that could come the earliest the service technician ( lee) was very professional & honest about the issue after a little discussion he put me in contact with Daniel & was agreed upon to upgrade to a tankless system. When I met with Daniel he was very knowlegable & professional about all the products & services available to me. The equipment rental option that he offered me was very reasonable & convenient.

    Answer from pro:

    Thank you for choosing Reliance Home Comfort! We are grateful for your support. - Gemma

    Reply created 31 Dec 2021
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