Reliance Home Comfort reviews (13630)

Outstanding customer experience dealing with Matt and Brian. They were able to troubleshoot a damp odor and recommend a course of action. My sales representative Bill will visit to discuss a Heat Exchange Unit. Thank you for your expertise, Matt and Brian. Good catch on the missing p-trap and the faulty board. Great Communication Skills as well. Brian

Reliance is a competent, honest and responsible company. It’s tolerance is high. It responds to all calls and requests in a timely manner. It’s Customer service staff and it’s technicians are efficient and well experienced.All do their best to satisfy the company customers.

We had an extremely positive experience with Reliance. It began with our advisor, Michael, who completed an initial in-home consultation about a new furnace and a new humidifier in our basement. The package that he designed for us met our needs and our home size. He did not upsell us on a higher model and was very thorough in explaining all of the details since we are first time home owners. His experience as an installer really helped put us at ease. He was able to schedule an installation shortly after. The installers, led by Sepehr, were on time and worked well together to install both the furnace and the humidifier. He also installed the Google Nest and taught us how to operate them. He even helped us to cap the gas line that leads to the BBQ in the backyard. After the installation, we had a few questions and Michael came back to our home, examined the work done and discussed the rationale of the work completed and how they were accordance to codes. We felt a peace of mind and we appreciate the work by Michael, Sepehr and his partner. Thank you!!

Andre gave us an excellent overview of replacements for our furnace. Mike and Dylan installed it on time, cleanly and explained all that was needed. All were very polite and friendly

The service provided was top notch ! Fast response , thorough work & workmanship. Dillon was a pleasure to deal with - polite , showing care in his work . He did total cleanup , and explained our bill to us . Thank you all.

In one of the hottest summers in ages our A/C decided to take a break!! Reliance had someone out quickly and the repair was done. Will Davis was friendly, professional and very knowledgeable, he did a great job and had us "cool" again in no time. Thanks so much.

I would like to thank Nate for the great job she did in fixing my furnace and being very professional and efficient. Also, the prompt response from Reliance on getting my repairs done by sending the technician the same day I called in. Overall, I am very pleased with their service. I give them a Thumbs up and top marks.

Had my yearly maintenance for our AC/furnace. Keith was great; answered all my questions, checked everything -land gave good advice on how to deal with our attic heat. Would recommend them again!

Brian was great. He understood the importance of getting our water heater running again. He was able to accuratelt identify the issue with our water heater and went above and beyond to resolve the issue within 2 hours. Much appreciated! Updated: Water heater now leaks and lead to a small pool in basement. Not sure why 1 issue is leading to 10 more issues? Very disappointed

I have a 100 year old house, that uses radiator heat in Toronto. So, I have no ducts and no central AC. The one ductless AC unit I bought from Reliance a few years ago continues to work very well. But it is not strong enough to cool the whole house. So, I decided to buy another ductless unit from Reliance. They sent over Alec & Ali to assess my needs. Both were great & clearly knew their stuff. We discussed the size of unit I needed and best placement. They explained my options clearly and answered all my questions. Once I decided to make the purchase, Alec arranged for prompt installation that suited my schedule. The installers, Chris & Rob, arrived on time, did an excellent job and went the extra mile to ensure that I was satisfied. Importantly, they cleaned up after themselves. The installation took about 5 hours -- well within the 4-6 hour window they had predicted. Overall, I am very pleased with the work done by Reliance and I highly recommend them