Reliance Home Comfort reviews (13630)

The gas technician was really honest and professional and answered all my questions with patiently. They showed up on time respecting the appointment hour. Did a great job overall. Thanks!

Charlie was prompt, attentive and very helpful! He helped get our boiler up to its full capacity, made sure to explain how to check the pressure, and advised on how to best ensure that heat fully circulated through our older house. Exceptional service!

Reliance furnace maintenance from booking to visit was a breeze. The technician Steve was very knowledgeable and was able to clearly answer any questions and concerns I had. Would recommend.

DO NOT USE RELIANCE!! We've had a terrible experience with this company. The sales person sold us a product and service that has disappointed us from the moment it was installed. We paid in full, however the payment was mishandled by Reliance and it resulted in my credit card being stopped - and as a result, multiple late fees charged to my VISA. They actually made the mistake twice - and not once did they offer amends! I've never been so frustrated with such incompetence. And to make matters worse, the faulty installation resulted in a huge flood in our basement - where carpet was ruined and we had to pay for a water extraction company to dry out our basement - all because of their shoddy installation of the humidifier . Reliance said they would pay for the flood, but they HAVEN'T PAID ANYTHING!. The sales rep, won't even return our calls, and it's clear they're just trying to avoid us - hoping we'd go away. We haven't forgotten how terrible this experience has been. It's shameful, and I wish we would've NEVER done business with them. They are dishonest and deceitful, and you will get much better service if you go elsewhere. Please don't make the mistake we made.

We had a free consultation by Peter from the north bay area. All we can say is that we are very happy with the service we have received so far. Peter took his time to explain all the factors involved in getting a new furnace installed. He didn't skip any details which enabled us to make a quick decision and go ahead with the install. We would definetly recommend reliance and it's hard workers.

Service call was phoned in mid morning regarding a fault condition associated with our gas water heater (9.5 years old). The fault was high thermal cut-off activating. It would reset but would re-activate. The reliance customer service rep created a service call for that afternoon between 1 pm & 5 pm. The service technicians called around 1:30 to say they would arrive in about 10 minutes. They arrived, repaired the problem and were on their way in about 1/2 hour. The area was left clean and the water heater is working fine. The water heater is a rental unit so the repair costs are part of the rental agreement.

We have a service contract on an older furnace and have issues with it each year when the temperature first drops outside due to inadequate ducting and the age of the house. Reliance comes out, checks the entire system out, makes all the required adjustments and gets everything working reliably through the winter. Friendly, fast, efficient, and they explain exactly what's gone wrong and what's been done to fix it. Really appreciate the work they do, and the quality of the technicians Reliance employs.

Re: Cory (111546) and Michael (111624) Cory came to diagnose our leaky Water Heater for repair or replacement on Friday, Nov. 15, 2019, and it was no surprise that we needed a new one. The old one was 38 years old!! He was very efficient in setting up an appointment to get it replaced by Reliance technicians on Sunday, Nov. 17th, as he understood we needed it done before we left for a three-week holiday. He also inspected our copper water pipes nearby in the basement and recommended replacement of may of them (all as old as the water heater or older, and many showing obvious signs of corrosion and deterioration). We asked him if he could come back, after our return home, and do that work, so he booked the job for Dec. 11, 2019. Michael came before the appointed time and got a good start on the pipe replacement project, and Cory arrived shortly afterwards, to supervise the completion. Though the space was difficult to work in (because of many valuable collector's items nearby and even mounted above and around the pipes, they both worked as a good-natured team to do the work as efficiently as possible. They high-fived each other upon their success (not a hint of a leak at any joint along the newly laid AquaPex wirsbo tubing -- unusual they said, even with the best installers!). They also went above and beyond their job in handling difficult removal conditions and other problems that arose. They cleaned up after the job, making the basement area almost sparkle. Both Cory and Michael were good natured, humourous, even under unforeseen circumstances, and obviously skilled at tasks they enjoy accomplishing. Anyway, we're looking forward to many years of safe and secure service out of the pipes they replaced, including reworking the pipes to the newly installed water heater to maximize the layout and "look" of the entire area. If more than five stars were available, I'd give them each SEVEN stars! And five more stars for Cory's first visit, on November 15th, which got the ball rolling on the preventive maintenance. Thanks for the good work, fellas! "Dr. Hank" P.S. -- I told the 30 musicians, who gathered at Bernie's pub for a get-together in the evening (thanks for finishing the work in plenty of time!), about the Plumbers I had worked with all day, and their decision was unanimous -- to make you both honorary members of my Plumbing Factory Brass Band!! I have been calling them 'Plumbers' for years (instead of musicians, or band members), a label they take pride in, as you do with your work.

I called to get somebody to come in and give me options for a new water softener and I could not be happier and the service I was given. They set up for the very next day the agent was on time and called me beforehand to make sure we could still hold the appointment. Installation with setup the next day and their service tech was again on time and extremely helpful. He also managed to discover a problem with my drain from the main house not functioning properly in the long run saving me thousands of dollars. Although the water softener was being installed the next day it was definitely the best auction as I had to get a plumber in to rectify the situation before hand.

Our hot water wasn’t working... they offered multiple options of times to come and repair and were here promptly. DJ was super friendly and professional, explained everything at a level I understood and was able to repair it quick and efficiently. Very happy with their services and our hot water again