Customer of Reliance Home Comfort
Rating: 0 out of 5
Called, emailed for months and never returned a call
I have spent 5 months calling, emailing and asking questions since their rebate program where I asked if the product they said they installed was in fact the product I received because I was told by the energy auditor it wasnt the product I was told I was getting. I keep asking the same questions and they dont want to respond at all. Completely unprofessional.
Im embarrassed that I bought a product from reliance at this point. I feel like I was told a story that was suspicious and they just waited me out. Over and over Ive been told theyll contact me in 3-5 business days and its guaranteed and they just havent done that. All I am doing is asking questions about what I was told I was getting and what was installed and they wont answer that simple question. Almost six months now and its clear if I want an answer, I need to file in small claims.
Answer from pro:
Hello, I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com
Reply created 19 Sep 2023