Reliance Home Comfort reviews (13630)

Great customer service by Andrew McMaster. The technicians were great too. They did the job very quickly and efficiently. Andrew explained everything in detail and the service was very professional.

I am happy to be on the home protection plan. Special thanks to Reliance for sending a man with great perserverence that would not give up until he resolved the problem.Thankyou so much for giving me the comfort of having heat again.It is appreciated more than I can tell you.Believe his name was Ryan and would highly recommend him to anyone.It took several hours but he was determined to find the problem.Hope his day goes much smoother than the battle he had here today.

The Reliance Technician arrived within the stated time interval; he was friendly, engaging and I clearly realized he knew his stuff. All systems of my two furnaces were checked leaving me assured of a trouble free winter.

Routine maintenance call. Chris arrived during the agreed upon window of the call. He called first, therefore I was able to plan my day around his arriving to do the work. Very professional with some great advice.

Needed to upgrade our home furnace and A/C and Scott gave us all the information we needed! He went through all the choices and what would work best for our family! I am happy that we are going to get a new furnace and A/C unit that will save us a lot on electricity and gas! Great service!

I've just got a great new deal on a new furnace rental through technician Matt Pelone and Home comfort advisor Jason Rowe. The heat exchanger cracked in the old furnace,had no heating for 24 hours now... Fast,professional and friendly service.Contact Jason at 2898809622 Worth it!

EDIT: Haley from Reliance was able to resolve these issues quickly and to my satisfaction, whereas their normal support could or would not. I currently rent an AC, furnace, and water heater through Reliance. Bill is payed every month automatically. Get a call today saying my bill is outstanding for ~$300 and that it's been outstanding from January. Figure it's phone fraud, so eventually hang up and call Reliance back to make sure. Not a fraud call, they want ~$300 for my "other account" which they say they have been sending bills to my address for since January (they say this is for the water heater). I get my "original account" bill in the mail every single month without fail, have NEVER received one of these supposed "second account" bills via email or snail mail, (and honestly for $20 a month why would I not pay this thing compared to my large AC/Furnace bill?). Confirm address and email on "second account" all correct. "Original account" bill DOES NOT break down what the charges are for each service, it just has one big line item number for "Rental Home Comfort Service", (it doesn't say AC $50, Furnace $50, WH $20 for example). Ask them to send current bill for "second account" to email right now - works fine. On their own website it says, the first bill for this "second account" (after adding it to my "original account", came in SEPTEMBER 2017 NOT JANUARY. Read the bill and it has line items as follows: Jan 1, 2017 to Sep 10, 2017 (Water Heater Rental) - ~$200 Sep 11, 2017 to Dec 10, 2017 (It is October 2017) - ~$80 (Supposed to be billed Quarterly so this makes relative sense) So right off the bat they're telling me I haven't payed a bill since January and both their online system AND THE BILL THEY JUST EMAILED ME says they sent nothing until September. And they tell me "you had to have received the paper bills since January they weren't returned here" as if I'm falsifying all this. On top of that when I do the math, the bill is wrong in my favour, which I checked against my original "Water Heater Comfort Rental Agreement". She agrees with me that our numbers don't match but says she can't do anything about ANY of this and would I like a $15 credit for my account for the trouble, but I need to pay right now because collections will be calling again if I don't. I ask to speak to a manager - there are none on staff today they'll have to call you back within 24h. Completely unacceptable business practice and very poor customer service.

I was told to place my feedback on this forum. Reliance has been completely negligent. I called their customer service line numerous times and asked for my call to be escalated to a senior manager, but I was told to post a rating here. That does not solve my problem and does not provide me with information about who to contact. Disgraceful service. I have been without heat for 6 days. No one seems to be able to resolve this. And my only recourse is to post a negative review. That is so stupid. Someone needs to contact me directly.

Tom Hotchkiss was the technician and did an excellent, very thorough job. He explained the results along with some good clear suggestions. I would highly recommend Reliance and Tom as technician.

Furnace failed called for service , had Richard from Reliance show up as scheduled he did a great job of troubleshooting the problem and repaired it quickly . Great guy real good service . Thanks for the help.