Reliance Home Comfort reviews (13630)

Ryan the plumber was a God send. Within 15 minutes, I was up and running again. A problem that I thought was going to take hours. Would highly recomend both Ryan and Reliance Plumbing plan! A+

Very prompt same day service following my call to report lack of heating. The technician Arash was able to identify the problem, which was of my own doing (connecting a watering hose to the Flowmeter drainage system) thus causing a break in the water flow. He was able to explain simply how the system worked and fixed the problem immediately. In 13 years he was the first Reliance technician to explain politely how the system works and made a suggestion about adding an additional tap for the hose pipe. Much appreciated and helpful. Thanks

My water heater was almost 20 years old and needed to be replaced. The technician, C. Morris, arrived within the window given to me when I made the appointment. He called to let me know he was on the way and how long it would be before he arrived. He was efficient, courteous and careful not to leave a mess behind. As my water heater is a rental the only cost was for two new water shut off valves that were required. I was very pleased with the service from Reliance.

We needed to replace our furnace after 15 plus years. We called Reliance and the sales and service process was excellent from start to finish. Wayne made it easy for us, while Hys and Ryan A. handled the installation. Very customer-focused and totally professional in their approach. Great job!

I had a great experience with the local staff here in east Ottawa. I have the maintenance and protection plan so when my furnace broke I called Reliance. The staff were very knowledgeable and friendly. When there was an issue with delivery of the new part I needed they dealt with it quickly and kept me informed. They then came and installed the new part the next day. Even though it's a large company, when it comes to the staff who actually come to your house, it feels like you're dealing with a small, local company. Highly recommend!

We had Scott Donaldson as our sales rep. He was great answered all questions and concerns. I would recommend him to everyone need of a furnance etc. Thanks Scott for your dedication to your job.

I had been having some problems with my water heater. Decided to call when there was no hot water and the company sent Daniel Potts to come and fix the problem. Mr Potts was on time and extremely helpful, kind, and fixed our problem in no time at all. He not only solved the initial problem but noticed a leak and fixed it as well. Would highly recommend him if you can put in a request.

I used my Protection Plan (that I recently purchased for my furnace) to replace a noisy Inducer Motor. The part had been ordered 2 days before. When it arrived a service call was arranged for the same day. It was installed in about 15 minutes. Fast, efficient and only for the cost of the plan. Highly recommended.

Tim from Sarnia.#1682 Technical Expert. Arrived yesterday to service our furnace. He was very friendly, knowledgeable and thorough. We would recommend him to anyone. We where very satified with his work. Jane and Pete Dickinson. Wallaceburg. ON

I recently had a furnace installed and one very small thing the installer forgot to do turned into a 2 day service nightmare. The installation subcontractors did an excellent job and merely forgot to relight my gas fireplace. When I called the service center to get this rectified, I in the end called 5 times talked to many people ( each time having to go over every detail), wasted 7 hours of my time, was intentionally misled by several of the call center supervisors cancelling a scheduled appointment and marking the issue as resolved, when nothing had been done. In the end when the subcontractor returned the next day, it required about 5 minutes of their time. Had they had been told after my first call they would have come right over and remedied the situation. The guys from the sub contractor we're fantastic. Reliance call center on the other hand was among the most frustrating experiences of my life. Hours on the phone, more hours waiting for call backs, for a tiny install issued that was resolved in 5 minutes. Reliance's incompetence is absolutely mindboggling. I WILL NEVER deal with them again.