Reliance Home Comfort reviews (13631)

So, I am a rental customer...have been for years. Paid for my furnace, hot water tank, and AC unit many times over. But they are rentals, I understand. We also have the electrical protection plan. So, we arranged for an electrician to come by today, 10am to 2 pm, to install a new plug and circuit for our new dishwasher. To say were were excited would be an understatement. No more washing dishes! Yay! I mention this to illustrate that we were more than ready for the tech to call, and then arrive. Carrying the phone around kind of excited. Outdoor security cameras at the ready, alerting me when a squirrel would pass by my front or back doors. And yes, every time, I would run to the door. Yes, that kind of excited. So, 10am comes, goes...11am, 12noon, 1pm...I start to worry, wondering if I have the date wrong. I call reliance, and am told that the tech was here, knocked, called, and left. I was shocked...I have call display...no one called. I confirmed that Reliance has my correct number. They do. Yet, no one called. I check my cameras, no one stepped foot on my property, front or back door. I told Reliance this, and they stood by their word...their tech was here, called, knocked, and left. They offered me a new appointment in a week. I am a bit ashamed at how angry I was, but for this to happen, to be accused of a mis truth , when Tony (electrician) obviously simply didn't want to do the job, is infuriating. I trust Reliance to maintain my home comfort equipment, furnace, ac, hot water tank. When trust is gone, integrity is questioned. I can forgive forgetfulness, a mis dialed number, a family emergency, sickness, but a non-truther is not someone I tolerate. I don't do it, don't accept it.

furnace malfunction Reliance couldn't repair for 4 month !!! (December to April) . Five different technicians came and could not repair.

Steve from Reliable was amazing. Called and he came out same day. Explained everything. Got us next day installation. So happy with our purchase.

From the helpful information provided by Home Comfort Advisor, Moe Idrees to the professional, efficient work by the installers, I was very pleased with the service provided.

Jamie was amazing and got us a great deal and super fast service. Would recommend to anyone!

We received prompt and expert service when our 40 year old furnace broke down. We were extremely grateful that Tony the repair technician, at short notice, was able to make a temporary repair. He explained that our furnace was obsolete and parts were not available. He said he could arrange to have someone visit with us the next day and investigate the cost of a replacement. Brad contacted us the next day and very professionally gave us costs and advice for resolving the matter. We chose to rent the replacement and were somewhat shocked with the bonuses that could be applied to the transaction. We were so impressed with every aspect of our contact with Reliance. Mark and Robbie installed the new furnace in a most professsional way. Everything was explained to us with care. We are very impressed with Reliance and wouldn't think of ever going elsewhere. Congratulations on providing excellent customer service with people who clearly care about the company and most importantly the customer.

Reyna was exceptionally kind and informative. She answered all of our questions and made certain we completely understood the services and plans that were being offered before we signed our contract. Thanks for your attentiveness Reyna! We truly appreciate it!

Had a new water softener, tankless water heater and air conditioner installed. All the technicians were very polite, efficient and happy to answer questions. They left the house looking clean and I would totally recommend them all.

On time and efficient. They came and fixed the plumbing issue quickly. Respectful and courteous.

The plumber called prior to showing up, diagnosed the issue and repaired the leaking waterline quickly. I would recommend this company for small plumbing repairs.