Reliance Home Comfort reviews (13630)

Just getting ready to leave the house and my wife noticed water coming from the bottom of the hot water tank we have had for 15 years rented from Reliance. We called on a Saturday evening and within 45min we had a service guy here to check out the problem. He got a appointment to remove and replace with a new hot water tank the next day Sunday! Wow, this guy Mark came here alone on Sunday was in and out in about an hour and we had a new tank ready to go. Mark was a very smart fellow, very good workmanship and took very good care in taking the tank in and out of the house. Thanks we are very happy to have Reliance.

water heater was replaced fast and cleaned up, friendly service, took care to show me what was being done. thank you Adam!! was directed to someone in case i had any more questions

Changed hot water tank to larger tank. Mark chevalier (0245) was awesome, very kind and clean. I would recommend reliance to anyone that is looking for a great product and in home services.

Have the system installed in February 3/2017, I do not usually review the installations done in my house because I always hire professionals, but i got a gut feeling and decided to check on it, what I found was a total disaster, misaligned ducts, cables without ties, AC pipes without brackets, the AC was rocking in his base, I called the sales person, and he sent the Installations manager who told me that he was going to send "his best crew", I do not why he did not sent "his best crew" the first time, I decided to have the system removed from my house, and I bought a system from Costco, who did a super installation for $3000 less, in an equivalent equipment, after I returned the equipment to Reliance in February 13, it took me one month of everyday calling to have the UEI credit cancelled, and I have not been able to recover the money I pay them to have a 5 inch filter installed, after one month and a half of dealing with the sales manager, who promised me 5 times to get my money back, I decided to call the Capital One fraud department, the returned my money and they are going to deal with them, very disappointing with all the Reliance service, from the Sales person, installers and specially the Sales Manager who only makes promises but does deliver,

Reliance Furnace Tec came out & did an excellent job in getting it working. Explained what he was doing and why. Furnace really old. D. MacDonald the tec let me know about energy efficient furnaces and the pros to it. He is very well informed.

Woke up to find a puddle behind my washing machine in our laundry room. I had a fairly new washing machine, so I knew the water was not coming from there. I called Reliance on a Saturday, thinking that they would not be able to come until much later. Reliance was at our home in 40 minutes. Jeff Lippert was the technician assigned to the job and I was over the top pleased with his services and ability to find the problem in a matter of moments. He made the repair, stayed until he could run the washing machine, to be sure there was no longer any leaks and to be sure it was truly fixed. Jeff was couteous, clean, very knowledgeable and an excellent representative of Reliance Home Comfort!!!! I am so pleased with Reliance and especially thrilled that they hire such wonderful plumbers.

Had the misfortune of having my furnace go after 20 years. The Salesman John and Installers Brad and Norm were absolutely fantastic with our project. From diagnosis to project completion was less than 48 hours. As the installation went well into the evening, we gave Brad and Norm the option to go home and come back the next day although they refused to leave "until we got heat"! Thank you John for the favourable great product and installers for a job well done.

Excellent service in Ottawa provided by Daiya! He was prompt, friendly, thorough and explained exactly what he had done and how to maintain our filters moving forward. He got our humidifier working, which we didn't even know we had, and cleaned out multiple filters that we had never seen before. Our home will run more efficiently thanks to his knowledge and support!

Michael Grant came to inspect our house as we are thinking of putting in a tankless water heater. He was very pleasant and professional and we decided to go with them and we will get our new tankless water system in less then a week!

I had Jeff Lippert as a plumber to diagnosis the problem. He did and fixed it while explaining everything. Jeff was extremely nice and efficient and I will be using him again if needed.