We have had the Reliance Home Comfort Plan covering our furnace, air conditioning and rental of hot water heater, for several years. The Plan runs at about $60 a month, paid on a quarterly basis. We have the furnace and A/C maintenanced annually, to ensure they continue running efficiently. The Comfort Plan is well worth the cost for that reason alone. But the house is now 10 years old and this was the year that things began to show some wear and tear. Within 5 months, the furnace, the A/C and the hot water heater all needed some additional servicing. We contacted the 24/7/365 phone number and were given appointments for within a day or two. (The A/C needed a capacitor replaced outside; the furnace had a back up of condensation from the A/C that required cutting a pipe to clean it out, and the hot water tank required a new sensor. There is no additional cost for repairs, as they are all included in the plan.) The service repairmen that Reliance sent have all been very professional, courteous and on time. Each time the problem has been identified and resolved quickly. We would like to thank Rob A. who took his time to answer our questions making sure we understood the problem and what he did to resolve it. Very pleased with Reliance.
