Reliance Home Comfort reviews (13631)

Luciano and Bruce installed our new AC unit. They were professional, knowledgeable and were efficient at their installation. They arrived on time and were courtesy. They completed the work in a timely manner and left my house in the same state as when they found it. I was very impressed with their work.

The motor in our air conditioning broke and we were told that we would have to purchase a completely new aircondition as this part is not longer made and supplied to Reliance. Our trusted Advisor, Dave, came to our house and did a full evaluation on the Air Conditioning and concluding that he was able to find a motor similar to the one needed. He had the entire AC fixed within an hour! He was very resourceful and definitely brought relief to myself and my family.

Woke up to no hot water. Not impressed. I called reliance and the service repair man was here within 3 hours. He called before coming to let me know when he was 15 minutes away. Upon arrival he was friendly and put covers over his shoes. He not only figures out the problem and fixed it for me, he also ran a series of tests to let me know how my water heater was functioning. He explained the results to me and did not try to sell me anything! (Repair service was free because I rent my water heater from them) He even made a point of commenting on my carbon monoxide detector and letting me know a better place in the house to operate it. I would definitely reccomend Reliance and their trusted advisor Chad McDaid!

Dave and his team did an excellent job explaining the product and all of the benefits in installing a new furnace and a/c. His team did an excellent job installing the a/c and furnace.

during the night our central air unit started making loud noises and stopped making cold air. we called Reliance because we have the protection plan. unfortunately it was a busy day so we had to wait until 6:30pm before a tech could come. Our Tech was Ian B. team member 0217. he was so very helpful. he explained step by step what he was doing. He went out of his way to go looking for a new motor for us installed it and also gave us some tips on getting our unit to run more efficiently he even took the time to hose down our unit as it seemed very hot and found a large compiling of dirt hidden behind in the coils. We could not have asked for friendlier or better service. Thank you so much for giving us back our cool house!

Adam and Amir represented Reliance with professionalism and class. They were knowledgable about air conditioning units and very clean in conducting their work. I would not hesitate to call on Reliance again for my heating and AC needs.

Service tech Gurmeet was very helpful and explained what we needed in regards to our water heater and ac. We were very satisfied with his service and he is a great technician with lots of knowledge.

Water pressure issues and some very loud motor noises had us on the phone to Reliance. A huge thank you to Phil Latour for showing up on a Saturday morning. A super pleasant technician, he inspected our tank and confirmed that it was indeed limed up and calcified and would need replacing. He took the time to thoroughly go through everything and explain the next steps! Unfortunaltley our 10+ year old tank will need replacing. Thanks Phil you're awesome!

I would highly recommend the service of Reliance home comfort their response was quicker that We though. Josh Wynne was very professional and courteous and took the time to explain to us what happened to the water heater and how to do preventing maintenance. Thank you

I didn't know that the installers wouldn't be from reliance - they were sub-contractors and there were two different companies. The water heater installer made me uncomfortable by constantly looking at me inappropriately. The water heater was not level when installed and they left a significant gas leak. The furnace & AC installation took several hours longer than I expected and no one called me at any time before the installation to let me know when I could expect anyone to arrive. I tried several times - via telephone and email - to get a hold of the sales person without any luck. He never returned any phone call or email or bothered to check in anytime during or after the installation. The furnace installer did not come with the Nest thermostat that was promised me by the sales person. I was told someone would come back with the Nest, but no one ever came or called. I had to call again to have someone come a month later to install the Nest. When everything was completed, the furnace installer informed me of the gas leak left by the water heater installer and told me to call Reliance customer service and left. I then had to call customer service thinking that someone would come to repair but was informed that I had to call the gas company. The gas company came immediately to tell me the leak was very significant and turned everything off until Reliance could come back to repair. Reliance sent someone the next morning, who didn't have the tools to repair the leak. I then had to call again to get another person to come to repair the leak. All in all an extremely frustrating and unsatisfactory experience. On a positive note... Both Reliance repair men were professional and courteous!