Reliance Home Comfort reviews (13631)

A snow storm is coming and there was no heat in the house. I called Reliance Home Comfort and John Saliba, a service technician came. He told me that a part need to be replaced but basing on the age and condition of my furnace, its better to get a new one. I agree with him because I really wanted a new high efficiency furnace but my budget is kind of tight. He referred me to Brendan Murray, a Home Comfort Advisor. Brendan showed me several units available as well as financing and rental options. He was not pushy and so understanding of my needs and situation. He then arranged the installation of the unit as soon as possible and called John Saliba to cancel my previous diagnostic fee. Despite the snow storm, the installation team arrived and installed my new high efficiency furnace. Now I have my heat back. Thank you Brendan Murray and the rest of the team.

our furnace was not working when we woke up this morning.we called reliance and made an appointment on the same day.within 3 hours Jason silva the techinition came and looked at the furnace.right away he found out what was the problem.and explained my options.we replaced the vent motor and all works well.we are extreamily happy with jason and reliance.we recomand them for anybody who needs furnace repair.

Would like to thank your home comfort adviser Melany Jeffs for her excellent presentation and sales of both furnace and air unit. Would give Melany and installer Tricon a 10 rating. Great Job, everything turned out better than expected. I am completely satisfied with results.

We are very pleased with the installation of our new water heater. The whole process was convenient and we were very impressed with the level of service and professionalism from Jonathan, Ken, Jeffery, and everyone we dealt with at Reliance. Thank you!

We called and got a same day appointment when the furnace was doing everything right except emitting heat. Adam W. was the tech and he was great. Polite, quick and thorough. It was a simple fix and we have heat. Thanks again.

I was pleased with the installation which was completed in one day. The site was left clean and the workers were courteous, willing to answer questions and explain any steps we asked.The workers were very professional. The salesman was informative and followed up with a visit on the date of the work. Also he explained the rebate from the various companies.

Our furnace and air conditioner were 21 years old, so time to replace it with much more energy saving units. We turned to Reliance home comfort in Sarnia ON, for a quote. There was an appointment set up with a sales person, Michelle Bosch. She explained all the bundled package deals that would be the correct size for our home, took all measurements and setup an installation date. The senior installer, “Tim Terpstra” arrived with a helper on the set day, called first to say on his way. Installation was completed in one day, cleaned up after even swept the floor. Tim was very knowledgeable in his work, he explained every question we asked politely, and since this was a new model we had a lot of them. He went far and beyond, as he even setup our thermostat programming for us. It has been installed for 2 weeks and thanks to a great installer (Tim) he made this an enjoyable experience. If you are in need of a new unit or need an installer I would settle for no one but Tim......great job!

Pilot light for the water heater was out; we tried lighting it ourselves but were unable to. We called reliance and they sent someone out within an hour (!) to come re-light it. Philip Sirek re-lit it and explained how to do so in the future because the procedure slightly differs from the instructions on the tank.

Our Furnace stopped working when we needed it the most and I called the CSR of Reliance Home Comfort. The Rep sent Steven to repair it. He did repair the furnace and told us that it is better for us if we replace it. Then Reliance arranged for Lina Alviar, Home Comfort Advisor to come over to our place. She explained various options to us and we agreed to go with her suggestions. She appeared to have considerable expertise in the field and a lot of patience. The old furnace was replaced by a new one the next day and so far we are very much satisfied.

My water heater had broken down, so I called the 1-866 number. The rep was able to get me an appointment the next morning. The first tech was not able to fix the problem so I had to reschedule the appointment for later in the day. Darren Cooney arrived and apologized for coming at the end of the scheduled window. He showed me what went wrong with the tank and taught me some things I should look for. He was very friendly and informative, a definite customer service focused individual. I was very impressed with his service and would definitely recommend him for water heater repair as he is an expert in his trade. The service has definitely made me a loyal reliance customer. Continue the great work!