Reliance Home Comfort reviews (13631)

Not quite sure where to being but this is my second posting in as many years about Reliance. Firstly, let me begin by saying my home is approximately 1200 sq ft. Two years ago, we had a new furnace, whole house humidifier and a/c unit installed - long story short, apart from the long list of implosions during the install - the furnace didn't work correctly for well over 3 months (I was apparently sold the wrong type of furnace for the my home - "too small and wrong type"), the humidifier didn't work (until I fixed the wiring using the instructions that were left behind), and come summer - the a/c didn't work at all - but they were more than happy to keep sending the bill. To get any form of resolution, I had to post on Homestars. A few months later, we needed a service call to figure out why the humidifier wasn't doing it's job either - after numerous phone calls - finally someone arrived to deem it "too small" for my home. Everything was such a disaster that they sent two district managers to home (who showed up with Tim Horton's coffee as a good will gesture) - and left me with direct contact information for them. Fast forward two years - the replacement furnace works, the a/c works - the whole house humidifer - still does not work and we're still trying to figure out when we get a new filter that's supposed to come yearly with our package. Isn't that a health hazard or something? We have been waiting almost a month to receive the "A technician will call you in approximately 3 hours" phone call. Even after we've called to remind them! I'm starting to think I may be using the wrong calendar or a different clock and figured I post here again as it appears the only way to get Reliance to act on their promises. Oh, and nobody returns my calls from the "direct" line I was given either - but hey, thanks for the coffee and I hope your wife and first newborn (now two year old) are doing fantastic. Also still trying to figure out why our monthly rental bill is still $176 if a cheaper furnace was installed? We went from having the most expensive furnace installed, to it being replaced with one of the cheapest - yet our bill has been the same. Apart from filters, we've had to go to the extra expense of purchasing room humidifiers and a portable whole house humidifier because we can't get anywhere with Reliance. In any case, I would like to ask the Reliance person responsible for monitoring this thread - apart from everything I had mentioned, if you had young children (which you may), or you yourself couldn't breathe at night due to a service you pay for monthly that you're stuck with- where nobody seems to really give a "d" and the bills just keep coming - how would you feel and what wold be your next step? Yeah - It's probably my next step too! I didn't say this two years ago - but for anyone thinking of renting anything other than a water heater from reliance (which I also do) - be very weary of the idea. There are many cheaper options, and I'm sure there is better customer service as well. It's unfortunate really.

We had two technicians from reliance into replace our old furnace and central air unit, they did a wonderful job, and were very helpful answering any questions we had, quick and effiecient and the house is now wonderfully warm. Thank you Amir and Adam!

Initally, someone from the competition came to our door and claimed to be a Reliance employee. He told us that our hot water tank was no longer met ON Building Code and we would not be covered by our home insurance. We contacted Reliance and due to our concerns with the above, they dispatched a specialist by the name of Tommy. Tommy was very knowledgeable about the water tank issue and gave us sound advice. Thank goodness that he gave us the reassurance that all was okay and the information that was given to us by the competition was actually false. While he was dealing with the hot water tank, we asked him a few questions about the furnace. Well it turned out that our furnace had a number of issues. Tommy took the time out to provide complete information and providing a solution. It is evident that Tommy is knowledge about the various HVAC products and he did a full analysis of what is required to meet our needs along with our budget. Tommy possesses excellent customer service skills and takes the initiative to follow up to ensure the client is satisfied. Due to our interaction with Tommy, we will continue to keep our services with Reliance!

Very prompt and professional service by tech Salem Malik. Tech did not originally have my work order but was working on a house a couple units down. Tech took the initiative to transfer the work order so I did not have to wait an additional 4hrs for service.

I was very satisfied with the service. The serviceman Saleem Malik called before he set out to come over, was on time, courteous, and found out the problem right away. Thanks!

Philip Sirek arrived early and called prior to his arrival, which was great. He was knowledgeable, very professional and personable. Thank you Reliance for the great customer service. Bryan Stilwell

I have been having trouble with my humidifier for some time. When I called for service the technician was sure he had solved my problem but after he had left I found that it still existed. This time I was visited by Jason Silva who stuck with the problem until he knew it was solved. Whereas all Reliance technicians have been friendly and accommodating it was only Jason that resolved my issue.

Immediate response by call centre to my problem (rental water heater). Appointment set up to match my schedule. Replaced my rental water heater - in and out in less than an hour. Amazing service.

Mr. Tom Gianitsopulos inspected my furnace and explained the benefits of installing a tankless hot water heater. The cost savings are worth transferring to a "tankless" from my old heater. Furthermore, Reliance is offering a $250 USD rebate up until the end of December so,, folks, if you are contemplating on making the change to a "tankless" now is the time to take advantage of this promotional. Additionally, the company is offering a 3-month premium-free for the upgrade. That's a savings of $120.00 for the three-month period. Did I mention the $25.00 gift certificate? Reliance is also offering a rebate of over $200.00 so be sure to submit your claim form by January 31, 2015! Tommy explained the benefits of making the transfer in detail. I'm pleased with the savings and am assured that I will have hot water without the hassle of waiting for the tank to warm up. Thanks Tommy!

Alex# 3028, was prompt in his arrival and did a very thorough job in servicing our furnace. He was very knowledgeable and thoroughly explained what the service entailed and provided. He was courteous and professional in every way and even reminded us to turn down our thermostat following the testing of the furnace. Our family would recommend him and Reliance to family and friends. Keep up the great work!!!! The Mitchell's