ANTA Plumbing

Rating: 4.8 out of 5

ANTA Plumbing reviews (409)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Nov 2017

    Backwater valve, sump pump, clay drain pipe replacement

    I initially called AnTa Plumbing to install a backwater valve and battery backup for my sump pump. I ended up having to also replace my sump pump and have my old clay drain pipes replaced with PVC pipes. I was quite nervous about the drain pipe replacement as it was a big job and involved digging up my newly-renovated basement. But Yuriy and his team did an excellent job. They showed up on time, were very polite and clean, and respected our space. At my request, they even managed to salvage the brand new laminate flooring so I did not have to replace the boards, which saved me a lot of money. Thank you AnTa (especially Yuriy) for the excellent service and work.

    Answer from pro:

    We really appreciate the review of the work we have done for you, thank you very much! We find that sometimes the originally proposed work turns out to be much larger than originally expected. It is nerve-wrecking to find out that there will be serious excavation involved, which is followed up with an overflow of questions. Fortunately, the more invasive a project becomes, the more attention is paid to overall tidiness, detail, and final outcome. In addition to all this, we are more than happy to help a homeowner salvage material - especially if it is brand new! We thank you for your trust an co-operation. Please do not hesistate to call with any questions in the future in regards to your plumbing! Thank you, ANTA Team.

    Reply created 13 Nov 2017
  • Review from Customer of ANTA Plumbing
    Rating: 3 out of 5
    Review left on 17 Oct 2017

    Great plumbing services not not customer sevice

    I have used Anta Plumbing services numerous times to date. They are the best plumbers you can find. However, customer service is not that good especially if you don't want being bounced around. Being a regular customer, I was asking if I can get a discount or some sort but Andrea informs me to talk to the plumber. I spoke to the plumber and was informed by the plumber to speak to the office. I called the office and was told to talk to the plumber. I did not understand this and was upset. If they will not give me a discount as a regular customer, just say so as I pay whatever cost the plumbing service I was asking for, just not give me the round around. Anta plumbers are the best, customer service leaves much to be desired.

    Answer from pro:

    Sorry to hear that you found out Office work not so much accommodating your needs! Andrea is our dispatcher and her plumbing knowledges are limited by basic installation , not more then this. She always recommends to have plumber to check the work and make final estimate before the work. Andrea is not authorize to change the prices in a prices book or provide discounts as plumbers do. When plumbers call to the office with explanations she has to make notes on a site profile about special price for existing customer or special discount for the seniors, or special price because of membership price book must be involved. Sometimes it is not so easy as it seems like it for dispatch to understand the Y-connections must be re-done because some plumbing done by handyman and T-connection causing the blockages at the kitchen stack, etc. we have technical department as well and this office will be able to make faster this routine calls if necessary. It is important to us to understand your concern and make changes to our operation and we will. Thank you for your cooperation and sharing this interesting for us as an office experience . With all respect Anta Team

    Reply created 18 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Oct 2017

    Faucet Leak

    I received a prompt response from ANTA Plumbing to my request for service. A plumber came over to assess the repair requirement. He showed me the cause of the leak which was wear damage. He provided a quote for replacement of the worn cartridge. I authorized the repair and the repair was completed to my full satisfaction. I was impressed by the response and courteous service provided by the ANTA Plumbing team. A repair completed at a reasonable price.

    Answer from pro:

    We appreciate your positive review Joseph, thank you! We find that prompt and fast service when it comes to leaks is very important, seeing that the longer you wait, the more damage can arise (and maybe even other problems!). For this reason we made sure to quickly assess the problem, explain and show you what needs to be done, and finally repair the problem! Thank you for choosing ANTA Plumbing, let us know if there's any other way we can help! Thank you, ANTA Plumbing

    Reply created 19 Oct 2017
  • Review from Mohit Gogia
    Rating: 5 out of 5
    Review left on 31 Aug 2017

    Amazing service, amazing guys!

    Put in a roof-top wet-bar / kitchen. Had them come in and provide a quote that was very reasonable but the service was even better. The plumber was extremely knowledgeable, polite and did an awesome job. The work is so clean and presentable that it blew me away. Amazing!

    Answer from pro:

    Thank you, Mohit! When first time you called to our office and we asked so many questions we knew that you have special project! We were very happy to manage every step with professionalism and be helpful. We believe any request can be done, the only question is to assign right plumber with similar experience. Only very personal cooperation can make you happy as a customer and is as a service providers. Thank you for your kindness and time you spent writing review! Have an awesome long weekend and with you great autumn period with coffee on your patio and nice dinner with family and friends! Plumbing with care - Anta Team

    Reply created 1 Sep 2017
  • Review from Shameer& Reena
    Rating: 5 out of 5
    Review left on 25 Aug 2017

    Plumbing

    Main water supply replaced and water line. Very efficient!! Anta Plumbing did a fabulous job!!

    Answer from pro:

    Thank you Reena for your review, we really appreciate it. We've done so many water service installations, we can do it blindfolded! Our technicians are well equipped and have enough experience to make sure that the job gets done to the high standards of all our clients. This includes not only speed and efficiency, but also cleanliness and stellar customer service. We are happy you chose ANTA Plumbing for the new water line installation service, and are ready to help you with any other plumbing problem that comes up! Thank you, ANTA Team

    Reply created 27 Aug 2017
  • Review from sheila
    Rating: 5 out of 5
    Review left on 24 Aug 2017

    Finding reason for very bad smell in bathroom

    Others -professional Plumbers -could not find the reason for the bad smell in the upstairs bathroom. One replaced the toilet for $600 and then did not want to help us after that . Another cut a whole in the wall and did not return. Anta Plumbing arrived and fixed the situation in about 1 hour. We had been very upset to this point and are very happy with the employee of Anta Plumbing.

    Answer from pro:

    Thank you for the kind words, Sheila! We must admit that when it comes to mysterious sewer smells, it can really pose a challenge for most technicians. It can be tricky to spot and discover the underlying reason. Our technicians, however, are very knowledgeable on the subject and can offer the fastest and effective solution, whether it's a broken seal, cracked pipe, or the smallest of pin holes in drain lines. We can fix it all, and are very happy that your experience with ANTA plumbing was a positive one! Thank you for choosing ANTA Plumbing, ANTA Team.

    Reply created 27 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jun 2017

    replaced all clay pipes with PVC pipes and added a back water valve

    I first heard about Anta Plumbing through friends of mine who had used this company several times and were very pleased with the service. I was not disappointed. From my initial call to the completed work I found all involved to be courteous, professional, honest and open. The prospect of having to excavate my basement (subfloor and all) to replace the existing clay pipes and put in a back water valve was a traumatic and daunting endeavour. But right from the start and throughout the job, Yuriy portrayed confidence and professionalism answering all my questions and providing a calm, honest explanation of what needed to be done and what would happen. Over the next several days, the work team always arrived on time. Each worker was superb and each complimented each other and added a different dimension to the work: Serge - a master at his trade, indispensable, very knowledgeable and gave 110%; Patrick - professional and hard working; David - always reassuring, inspiring confidence and a hard worker. All men are real assets to the company and I was lucky to get them. At the end of each work day, they always left with a smile, taking all garbage and leaving the place as clean as they could under the present conditions of excavation. I am now left with new pipes, peace of mind, a subfloor back in place and the knowledge that the job was done right and was done with care and professionalism. I would definitely recommend this company and I know I will be using them in the future whenever I need a plumber.

    Answer from pro:

    Thank you for your kind words, Therese! It is a priority of ours to live up to the expectations of a client, especially when we are recommended by someone else. We make sure to meet every demand, every step of the way like you mentioned yourself - right from the beginning to the very end. Yuriy is an excellent question answerer, which brings peace of mind to just about anyone - it can be very frustrating when a big excavation needs to be done, but no questions are answered! Our crews as well, are equally hard working and knowledgeable. It is very important for every crew member to compliment each other in the manner in which they work. This makes the process go by much more smoothly, and greatly decreases any chance of error. We are very proud of our task oriented plumbers, and glad to hear that you are equally happy about the work provided for you! If there is anything else we can do for you, you have our number! Thank you for everything! Thank you, ANTA Team.

    Reply created 6 Jul 2017
  • Review from Terry
    Rating: 5 out of 5
    Review left on 15 Jun 2017

    Water Service Replacement

    The City of Caledon installed water service line for us, and we had to find contractor with trenchless boring equipment because of the road crossing. Anta Plumbing had a great reviews here even after reading the some of the negative reviews we found them very fair and responsible. The price was good enough to accept, much cheaper than the other contractors with less professional equipment. The cost savings was huge. Installation was massive and impressive by the amount of work to be done. I found Anta extremely professional and easy to deal with; no excuses, they were very corporative with the inspectors onsite. They were also available when I reached them on my cell. I highly recommend them for such a difficult project. Thank You Slava Forman for all your hard WORK.

    Answer from pro:

    We really appreciate the thoughtful and honest review, Terry. We pride ourselves in being ahead of the game in the trenches technology game which allows us to provide very competitive prices and customers happy. We do the right job, with the right equipment. In addition to this fact, our very knowledgeable technicians have spent thousands of hours on-site making their experience unmatchable. It was a pleasure working with you and we'd be glad to do it again in the near future for any other projects. Thank you, ANTA Team.

    Reply created 27 Jun 2017
  • Review from Al Draconetti
    Rating: 5 out of 5
    Review left on 15 Jun 2017

    service

    Very pleased with plumbing work Anta provided recently at my condo. We had toilet blocked and it was hard to get a plumber on weekend to assist us with this matter. Anta respond was efficient and quick enough to accommodate our family of 4 in an hour. As they promised plumber arrived in a hour and find the lipstick in a bowl dropped by accident by my daughter. Very much appreciated the service and especially Rulin Li. We found him very friendly! Thank you guys!

    Answer from pro:

    You are most welcome, and thank you for the positive review! If we ever get the opportunity to service a client within the hour, we gladly take it. Our technicians know what it means to receive fast and effective service, so they do their best in return. We're always happy to help out in any plumbing related way and ready to do it again. You have our number and we have yours, keep in touch and we hope to see you soon! Thank you, ANTA Team.

    Reply created 27 Jun 2017
  • Review from Customer of ANTA Plumbing
    Rating: 1 out of 5
    Review left on 15 Jun 2017

    Rough in

    Basically had them do a rough in of the ground floor plumbing while we were renovating and found them to be expensive and work was done by unlicensed technicians. While on site one of the technicians advised me that they work solely on commission, hence why they are sooooo expensive....

    Answer from pro:

    I wish to bring all of our licenses to your attention right here; we have all our technicians earthier plumbers or apprentices. Our crews are full time technicians with full package of medical benefits; and the idea we have sub-contractors is not correct because the operation type we have is based on full time only. To say we are expensive will be not correct as we provide estimates upfront; and we appreciate when customers get another couple quotes to be happy with prices and feel comfortable to hire us as an installer. This review is very unclear at the point if we are expensive, why we were hired originally. All our technicians have licenses on a site right on a contract written on top in a left corner. You can call to the office and we will send you one more time all the information you required. We are very clear on prices and licenses. We have apprentices who are on training and in the colleges; and this is how they became professional trade representatives in a 5 years. We do send plumbers to gas colleges as well to upgrade the knowledge. We don't hire sub-contractors and everybody knows that it is impossible to be hired by Anta because we don't take subs, to make sure that we can control the quality and be back if we need to correct any installation if required. Most of the reviews we can explain the situation, this review left us speechless and very upset. Most of the cases we have something to work on, this review makes us believe that there was miscommunication. Anta Team

    Reply created 15 Jun 2017