Mancuso Paving reviews (63)

Thank you for contacting us with your concerns. In reviewing the original contract we were hired to remove old asphalt and replace it, while not changing any grading. The contract clearly shows that the water drainage pattern was not to be changed. The existing drain is identified in the driveway sketch and indicates that water was to slope to this drain. Furthermore, the claim that you are unaware that Mancuso Paving was commencing work is untrue as all our customers are contacted at a minimum of a day in advance. As per our standard procedure, there is a break in time between when the driveway is excavated and prepared, and then, finally, paved. This whole process usually takes between 1 to 3 weeks. During this time, we were never informed of any problems with the slope, probably because no changes were made to the driveway. Once the work was completed it was paid in full, suggesting to us that you were completely satisfied with the work. It is our position that due to an abnormally excessive amount of rain that summer, the existing drain was not able to manage the amount of rain. Realizing this issue, we are aware that you would like to change the slope of your driveway. Regrettably, as we have completed the contract as agreed upon, all that can be done is discuss re-sloping the driveway to drain to a different area at an additional cost. We look forward to hearing from you and resolving this issue in an amicable manner.

Unfortunately we are not aware of this. Im not sure who you have been making bi-weekly calls to but no one in our office has received any of the calls. Please contact our office and speak to Cinzia at 416-743-4041 so we can pull up your information and settle this issue. Thanks

We have just noted your comment on HomeStars and were surprised to see that you were displeased with your driveway. As we have now noted your concern, we will of course try our best to rectify it. Our salesman was in fact away for several weeks last summer for a family emergency. Again, the complaint was a surprise to our office since every driveway is generally first excavated, and after a short period is paved. We were under the impression that the job was completed to your satisfaction, as you paid us in full after the work was completed. In any event, it is our policy to ensure the satisfaction of our customers, and as such we would be happy to discuss this further with you at your convenience. Kindly contact our office and speak with Cinzia and we will schedule someone to come out and discuss your driveway. Thank you.