Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from Frank Lodhar Lodhar
    Rating: 5 out of 5
    Review left on 19 Jun 2018

    Windows

    From start to finish efficient and timely. Satisfactory contacts with all levels of the staff. Windows are attractive. Installers were prompt. Finished to a "t". No mess was left as clean up after the job was complete.

    Answer from pro:

    Thank you, Frank! We appreciate your 10/10 feedback, and are happy to hear that from beginning to end, our team worked efficiently & completed everything in a timely manner. We hope to work with you again into the future, Regards, Brock Doors and Windows Ltd.

    Reply created 4 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jun 2018

    Windows

    Excellent customer service from the time we walked into the showroom until final install. Company constantly followed up as work was progressing. Awesome crew Amry, Adam and Fidel. We hit a major snag when the old front bay window was removed and the whole support underneath was totally rotted out. The crew completely rebuilt the structure and did the final install. The crew showed up each day exactly when they said they would . Complete cleanup of work site. Beautiful product and wonderful cons toner service from start to finish Would recommend Brock Windows to anyone looking to replace their current windows. Brock you have amazing people working for you.

    Answer from pro:

    Hi Mr. & Mrs. Girard, Thank you for commending our company via HomeStars. We appreciate the time you took out of your day to relay your exceptional experience. Amry, Adam & Fidel will all be smiling ear-to-ear when they receive your feedback, they're a very hard working crew of ours that we value immensely. We're happy to hear you had a pleasant experience with them and that their professionalism and hard work shone through. We appreciate your recommendation, Kindest regards, Brock Doors & Windows Ltd.

    Reply created 25 Jun 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jun 2018

    Windows

    Had eight windows replaced was quick and painless and they look amazing. Was a pleasure dealing with the installers they were very professional and nice to talk to and most importantly they cleaned the inside and outside of the house very well after the work was done.

    Answer from pro:

    Hi, Dixon Family! Thank you for choosing Brock Doors & Windows for your 8 window replacement project. We're very glad to hear of your satisfaction with everything overall. We hope to have the opportunity to work with you again! Regards, Brock Doors & Windows Ltd.

    Reply created 25 Jun 2018
  • Review from Maksim Shevchenko
    Rating: 5 out of 5
    Review left on 18 Jun 2018

    Windows and doors replacement

    Have been replacing windows and doors with Brock windows in 3 steps over the past 3 years. Triple pane Krypton gas windows have very little to no condensation even on the coldest days. Very happy with the product. Installers are great all defects were noted and corrected. I had 1 window glass crack. Brock replaced it under warranty with one phone call. Special thanks to installers Stephan, Victor and Andrew did a very good job.

    Answer from pro:

    Maksim, We appreciate you reaching out and connecting with us via HomeStars, we also appreciate your loyalty to our company. That means a lot! We're happy to hear that everything is holding up just as it should, and that any problems you've presented have been rectified in a timely manner. Thank you for your feedback, Maksim. Kind regards, Brock Doors and Windows Ltd.

    Reply created 25 Jun 2018
  • Review from Sandro Olivieri
    Rating: 5 out of 5
    Review left on 15 Jun 2018

    New Windows and Patio door !!

    Great Sales and Service. Brian and his team were terrific. Answered all our questions and concerns. Good prices, great communication, and fantastic install. Even cleaned up after the install. Highly recommended !!

    Answer from pro:

    Sandro, We're glad to hear of your satisfaction with everyone and everything all around. We all appreciate your feedback immensely! Kind regards, Brock Doors and Windows Ltd.

    Reply created 25 Jun 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Jun 2018

    3 windows

    Just love Brocks Windows and Doors .They were here on time early on time as they they would be.The staff were friendly and polite.They came in and set everything up before they started drop sheets so nothing would get dirty but most of all the windows look Great. What a differnt new windows make to the home. I would use Brock Window and Doors over and over again.

    Answer from pro:

    Robert, Thank you for connecting with us via HomeStars to relay your experience. We're very happy to hear of your satisfaction all around, you feedback is very important to us. We're glad you're noticing the difference already! Kind regards, Brock Doors and Windows Ltd.

    Reply created 25 Jun 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 15 Jun 2018

    Windows and Doors

    The sales rep Ken was very helpful and not pushy at all. He was very knowledgeable and he definitely knew what he was talking about. The installers Mike and Ryan were very friendly and kept me informed as they worked. I had 13 windows installed and the front and back door replaced. They completed the project in 2 days. I absolutely love my front door and so happy with it. I did wait 13 weeks from the day we placed the order to have the project completed and was advised this was due to the increase in orders for people to get the government rebate. Overall I was impressed with the Customer service from everyone I have dealt with at Brock and the quality of the products installed.

    Answer from pro:

    Tammy, Thank you for relaying your experience with your Sales Representative, Ken Riddle. He will be very grateful to hear of your kind mentions regarding his services. We appreciate you connecting with our company and giving us the opportunity to work with you and replace your windows and entry door. We'd like to apologize for the delay, it unfortunately was due to the major influx of calls and emails regarding the Government's rebate initiative. We are glad that in the end, you were impressed with the customer service & products received. Kind regards, Brock Doors and Windows Ltd.

    Reply created 25 Jun 2018
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 14 Jun 2018

    Window replacement

    Our experience with Brock Windows was exceptional. Extremely professional from the very start. Our Salesperson Steve was amazing and so helpful. The Installers Heather and Jeff were also awesome. They covered our floor, furniture, TV to protect from the dust. The work was flawless. We just love our windows!!!

    Answer from pro:

    Hi there, We're very happy to hear you had an exceptional experience from beginning to completion. Steve, Heather & Jeff will be very appreciative of your comments. Thank you for the lovely feedback. All the best, Brock Doors and Windows Ltd.

    Reply created 25 Jun 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 14 Jun 2018

    Doors and windows

    We have replaced our front door and all our windows over the past 2 years. We are very happy with the end result. The house is much warmer in winter.

    Answer from pro:

    David & Carol, Thank you for choosing Brock Doors and Windows for your entry door & window replacement projects. We're glad the end results were exactly what you were hoping for, and that you've already noticed the increase in energy efficiency. Kindest regards, Brock Doors & Windows Ltd.

    Reply created 25 Jun 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jun 2018

    Window installation

    I would recommend Brock windows to anyone considering getting new windows. The sale team was friendly and knowledgeable. The installation team was accommodating, professional. The job was done when I was told it would be done and it was done well. Thanks Brock for the new windows!!

    Answer from pro:

    Thank you for your recommendation, it truly means a great deal to our team. We're glad you found everyone to be friendly & knowledgable as well as professional. We greatly appreciate your recommendation! Regards, Brock Doors and Windows Ltd.

    Reply created 25 Jun 2018
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