Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Apr 2018

    Entrance Window

    I requested quotes from several companies for a broken window in the entrance of my house. I ended up picking up Brocks based on the good reviews I was able to find online. The sales rep was punctual and very knowledgeable, the whole process took exactly as long as he estimated. We had the window installed in March, and again, no complaints. The installers were on time, performed the job quickly y cleaned after themselves. Even though this time was a small job I would not hesitate to contact Brocks in the future whenever the need arises.

    Answer from pro:

    Yariel, thank you for visiting us on our HomeStars page and relaying your experience - we're all very appreciative of your feedback! We appreciate that you selected & entrusted Brock Doors & Windows with your replacement window project, and we hope to have the opportunity to work with you again into the future. All the best, Brock Doors & Windows Ltd.

    Reply created 27 Apr 2018
  • Review from mohit bhown
    Rating: 5 out of 5
    Review left on 26 Apr 2018

    Windows Project

    BROCK DOORS & WINDOWS! Remodeled to replace a windows wall to wall. The professionalism of this company is amazing. Attention to detail to insure a perfect installation. Besides the high skilled crew, what impressed me is that not that many people have a real passion and go way beyond a "paid" job. Beyond that the honesty and integrity is overwhelming. While I have been remodeling my home I have gone thru so many trying to take advantage, working with Brock has been a very refreshing experience... Thank you for my new home, it's a difference place! It's priceless :-) Thank you !!! Mohit Bhown

    Answer from pro:

    Mohit, thank you for connecting with us via HomeStars. All of us here at Brock are pleased to hear of how satisfied you are with your recent window replacement project. We're so happy we could impress you! All the best, Brock Doors & Windows Ltd. 1.800.449.3808

    Reply created 27 Apr 2018
  • Review from Alina Chin
    Rating: 1 out of 5
    Review left on 18 Apr 2018

    Replace all home windows

    Wow. I cannot believe a company that is supposedly reputable and has been in business this long can botch up a job like this and provide such abysmal customer service. Shame on me for choosing Brock windows over their competitors as I trusted and believed they were up for the job. I booked with them in Nov 2017 to replace all the windows in my house and it has been nothing short of a nightmare dealing with them since. It is now mid-April 2018 and the job still is not done. After I paid the deposit I had to call them numerous times just to find out when my windows would arrive. There has never been any followup or response from both the sales person I dealt with nor the project co-ordinator whenever I had questions or needed to know when the installation would happen. We had numerous delays with no updates or communication from any of their staff and finally had to deal with the customer service manager. When it was finally scheduled for February, I found out when they were installing the windows that my ensuite and kitchen windows were manufactured incorrectly and would need to be replaced yet again. The installers came back in early April and AGAIN the kitchen window was manufactured incorrectly in spite of how clear the specs were on the work order! Now I have problems with the window screens not fitting properly on the ensuite and kitchen windows and a missing screen on the family room window. To date I am still waiting for the manager to get back to me on a resolution and again they have not followed up when they said they would. Inexcusably bad customer service! For anyone looking to replace windows I would say pass on this company. Think maybe Brock windows needs to spend less on advertising their promos in the paper and more on providing good customer service.

    Answer from pro:

    Alina, your honest and upfront feedback is appreciated and has been given to our upper management team for review. We'd like to formally apologize for the difficulties you've experienced throughout your project, that most certainly is not up to our standards of service. We understand you have been in communication with our Customer Relationship Manager, and that she is in the works of making this right by you. Please do not hesitate to reach out to our offices if you ever have a question or concern. All the best, Brock Doors & Windows Ltd. 1.800.449.3808

    Reply created 26 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Apr 2018

    Replaced 6 windows, patio door & front door

    From the start the first visit to the showroom was great! staff were friendly and informative without being pushy. Sales staff Rob was very helpful in helping us make a decision with no hard sale tactic. We do have California shutters that we expressed concern regarding reinstallation and we choose windows almost identical to the original to work with the shutter design we have. This is my only concern rather than complaint. I do think that sales staff should be more upfront about the likely hood of the shutters not fitting well after window installation as it would have given us more design options. We are getting new shutters now so not such a big deal. Excellent after sale service from Tasha regarding the rebate. The biggest praise goes to the installers Stefan and Andrew. They were prompt, efficient and willing to please. I am picky so they were kept on their toes. A great job and happy to come back for a little extra attention to detail. Love my new windows and doors. Jean Broderick

    Answer from pro:

    Hi there, Jean! Thank you for visiting us on our HomeStars page and relaying your feedback. We are pleased to hear your kind comments regarding Rob, Tasha, Stefan & Andrew. Everyone has been made aware of your satisfaction with their help throughout your projects duration, and we're all very grateful. We've taken note of your concerns with your shutters, and our Sales team has been made aware of your suggestion. We appreciate both your kind & constructive comments, Jean, so thank you again for your mentions! All the best, Brock Doors & Windows Ltd.

    Reply created 16 Apr 2018
  • Review from Atif Jafry
    Rating: 4 out of 5
    Review left on 9 Apr 2018

    Got my Windows done by Brock

    The Good: Everything was generally good. 1. Their windows product is great. I love the windows based on how they are AND they are highly reviewed. 2. Friendly phone people 3. Competitive pricing 4. I am working with Tasha on the Green Ontario rebate which is complicated because of the timing of the rebate but she has been excellent. I found them a generally good company to deal with BUT: Issues: 1. The sales person rescheduled once and when we had to go to a showroom to get a price. All other companies we got a quote from came to us to give us the price. It’s just inconvenient. 2. When we went to the showroom, the sales person was not available so we were supposed to see someone else. It took us 40 minutes to get someone’s attention to help us. The person who helped us was amazing but I had to drive 30 minutes and then wait 40. 3. Installer took measurements and then 4 days before install said the weather is not good and rescheduled the install. There was snow on the ground, maybe a cm but they are the ones who proposed the winter install to begin with. 4. Then upon approaching the second date, a few days before install I get a call that the installer is on vacation. So our installation was once again delayed. Finally, we got new installers. 5. New Installers (Danny and Troy) were amazing / fantastic BUT they told us that one window measurement was wrong so they will call us and install it in 2 weeks. No calls in 2 weeks so 3 weeks later I called myself to find out what’s up. Upon my call, they made an appointment and I got my final window plus touch ups in on the 4th Monday.

    Answer from pro:

    Atif, thank you for visiting us on our HomeStars page and relaying your feedback. We appreciate your thorough explanation of your experience, we do wish we could have made your experience better in the areas you reflected on above. We are glad, however, to hear of your satisfaction with your final installation crew and all of the products you received. Thank you again for visiting us on HomeStars, your review has been forwarded to our team and we will reflect on both the positive and constructive comments made. All the best, Brock Doors & Windows Ltd.

    Reply created 11 Apr 2018
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 2 Apr 2018

    Repair to Window

    Brock Windows replaced 22 Windows in our home. After 4 months one of the Windows trim started to pull away from the window. After sending pictures not once but twice, and calling several times no one from Brock has called come by to repair our window???

    Answer from pro:

    Hi Smile123, It's troubling to hear you're having difficulty getting in contact with our team regarding your service request. Please feel free to reach out to Steavi, our Reputation Manager, and she will have someone reach out to you immediately. Due to the username used to review, we cannot locate your information. Steavi can be reached at 905.791.2850 ext 208, or by email at spotter@brockwindows.com. All the best, Brock Doors and Windows Ltd.

    Reply created 5 Apr 2018
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 26 Mar 2018

    Problems but made things right

    Updated: I had initially written an unfavourable review of Brock. I had requested some work to be done, and did not have the greatest experience with the initial installation. I complained, and eventually got the attention of the staff member in charge of Customer Experience (CE; title changed to protect her privacy). She was a breath of fresh air. The CE quickly rectified the outstanding issues using a crack team of installers. It's unfortunate that CE works inside the organization because I think she would make a fantastic outside sales person for Brock. She cares deeply about the reputation of Brock, and truly makes the customer feel as if their business is appreciated. My posted score on Homestar represents my entire experience from start to finish; however, if I just measured the work of Customer Experience's rep and the final installers, I would give Brock a 5/5 rating.

    Answer from pro:

    Bruce, Your feedback is troubling for us to hear and we'd like to apologize for any and all troubles you may have encountered along the way. It most definitely is not our intentions to leave you unsatisfied and disappointed with your project. This information has been sent to our management team for review, we do not wish for you to feel poorly treated as your satisfaction is truly very important to us. We can assure you that no personal data was breeched during the unfortunate email phishing scam and we have resolved and increased our all securities to ensure this does not happen again. If you do wish to discuss concerns you may have regarding the email, please feel free to contact Steavi at spotter@brockwindows.com, or by telephone at 905.791.2850 ext. 208, she would be happy to explain what happened, and if you would like to discuss your project at length with her you may also do so. Again, your satisfaction is very important to us, Bruce and we'd like to make this right by you. Thank you, Brock Doors & Windows Ltd.

    Reply created 27 Mar 2018
  • Review from Bob Smith
    Rating: 5 out of 5
    Review left on 21 Mar 2018

    Replaced all 19 windows in home and patio door

    Just had Brock replace all our 19 windows and a patio door. Everything from the initial meeting at the Brampton showroom to the in-home sales visit from Brian to the installation by Harry and crew was an excellent experience. The staff at the Showroom were knowledgeable and answered all our questions so that when Brian arrived we were already on board. However, Brian was very instrumental in selecting the final exterior colour and the configuration of the windows. Harry and crew replaced all of our 19 windows and a patio door. Harry, Jorge and Giovanni arrived on time, with drop clothes, smiles and with a great attitude. They worked quickly, efficiently and with skill. They accommodated our minor modifications with ease and created a finished product that has already had inquires from our neighbours. Needless to say, we are elated with the entire service team from Brock.

    Answer from pro:

    Hi there, Bob! Thank you for connecting with us on our HomeStars page. We appreciate the wonderful feedback, and the opportunity you gave us to join you on your 19 Window x Patio Door Replacement project. Harry, Jorge, Giovanni & Brian will all be very happy to hear of your satisfaction with their professionalism. Our Brampton Showroom Associates were also grinning ear-to-ear from your pleasant mentions. Thank you again, Bob, for your kind comments and for choosing Brock Doors & Windows. All the best, Brock Doors & Windows Ltd.

    Reply created 23 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Mar 2018

    New Doors Installed by Stefan and Andrew

    We just had our front and side doors replaced by installers Stefan and Andrew. They arrived on time, laid drop clothes everywhere required to protect the just completed renovations, worked quickly and efficiently, and cleaned the job site (and took garbage with them) at job completion. Both Stefan and Andrew were extremely engaging, took pride in their work, and were professional. It was a pleasure to have them in our home and I would recommend them highly!

    Answer from pro:

    Hi there, First and foremost, thank you for choosing Brock Doors & Windows for your recent Entry & Side Door replacement project. We are all very pleased to hear of your contentment with Stefan & Andrew's performance and overall workmanship during your installation. Thank you very much from our entire team for the time you took out to let us & others know of Stefan & Andrew's hard work.. We hope to have the opportunity to work with you again into the future, and wish you the best with any and all future home renovation endeavours! All the best, Brock Doors & Windows Ltd.

    Reply created 20 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Mar 2018

    install doors and window

    Stephan did an excellent job of installing our new doors and windows. Very professional and very much an experienced professional. Job well done!! I'd highly recommend Stephan in regard to any future door and window installations.

    Answer from pro:

    Rob, thank you for reaching out to us via HomeStars! We all greatly appreciate the feedback. It is wonderful to hear of your satisfaction with your recent installation performed by Stefan. He will be pleased to hear of your happiness with his overall professionalism. We will be sure to forward this onto him and let him know just how happy you were with your project and his workmanship. All the best, Brock Doors & Windows Ltd.

    Reply created 20 Mar 2018
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