Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Aug 2017

    Replaced all home windows

    Sales person and Staff were very Knowledgeable Helpful. Harry and his installation Team were amazing, absolute professionals. Harry was very informative and insightful prior to the install and during the install. Harry had no problems answering any question I had, and no issue with me watching the work get done! Very Clean efficient work; love the product and we are very happy with the install.

    Answer from pro:

    AJ, we're so happy to hear of your satisfactory experience with your sales person, our internal staff & your installation team. Harry will be smiling ear-to-ear when he hears of your kind mentions regarding his crews efficiency. Thank you for your lovely feedback, AJ!

    Reply created 30 Aug 2017
  • Review from Lori & Darren in Whitby
    Rating: 5 out of 5
    Review left on 27 Aug 2017

    New windows

    Steve is a pleasure to work with - he is knowledgeable, honest and his recommendations for types of windows are always spot on. The quality of the windows is good - the team did a great job installing and keeping the work space clean. We highly recommend working with Steve if you need to have new doors / windows installed.

    Answer from pro:

    Lori & Darren, thank you for connecting with us through HomeStars. We're so glad to hear of your satisfactory experience with Steve Morgan, as well as your appointed installation team. Steve will greatly appreciate your recommendation of his expertise! Thank you so much.

    Reply created 28 Aug 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 27 Aug 2017

    Re & Re 4 front windows & patio door

    Very pleased with the windows & door. The installers were very professional at their work. Kept the area where they worked clean at all times. We're nice to talk to. The timeline was a little disappointing. The communication between the company the installer and myself could have been better. Other than that Terri & I are very happy with the final results. Thanks.

    Answer from pro:

    Thank you for reaching out to us and relaying your exceptional experience on our HomeStars page, we're very appreciative! We also would like to thank you for your constructive feedback regarding communication, we all work together as a team to ensure all of our clients receive outstanding communication from beginning to end. Your feedback is very beneficial for our company, it is important for us to hear first hand of any criticisms that we can grow and learn off of. We are pleased, however, to hear of yours & Terri's happiness with the end result of your project, and we hope to have the opportunity to work with you again!

    Reply created 30 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Aug 2017

    New windows and patio door

    First class product, great clean install, very helpfully staff. We could not be more pleased. Windows arrived on time, installers worked professionally kept the site clean at all times. Job was completed on time, a real plus these days.

    Answer from pro:

    Andy, we're so glad to hear of your complete happiness with our First Class Vinyl Windows & Patio Doors. Thank you for relaying your exceptional experience with us on our HomeStars page, all the best. Sincerely, Your Brock Solid Team.

    Reply created 24 Aug 2017
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 21 Aug 2017

    Windows & Front Door Replacement

    I was very pleased with the outcome of our Windows and Front replacement. Brock proved they were the right choice for this important project. I can't tell you how pleased I was with Amry and his installation crew. His experience and the way he carried himself and his crew throughout the entire installation was miles above professional. His attention to detail during the installation was impressive. He was able to answer all of my questions and made me feel absolutely relaxed, even though I was there watching the installation. He is an asset to your company and I would recommend him to others.

    Answer from pro:

    Thank you for connecting with us on our HomeStars page, we're so glad to hear of the positive outcome with your project. We appreciate you taking the time out to commend Amry and his crew for their overall demeanour and work ethic. We agree, Amry is surely a professional of his trade! We appreciate all of your positive feedback.

    Reply created 23 Aug 2017
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 21 Aug 2017

    Patio Door

    We were looking at replacing our patio door. Our neighbour spoke very highly about Brock Doors. So we decided to call them for a quote. We were satisfied with the reps knowledge, that we never bothered to call other competitors. Had our door installed and the entire process from start to finish was seamless! The installers were polite and cleaned up their mess - really happy with Brock and would definitely recommend!

    Answer from pro:

    Hi there, thank you for reaching out to us through our HomeStars page and relaying your feedback in regards to your Patio Door Replacement project! We glad that upon your initial meeting with your sales representative that you never once thought to receive a secondary quotation from a competitor. That means a lot to us, and your recommendation is greatly appreciated. Thank you so much. Sincerely, Your Brock Solid team.

    Reply created 21 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Aug 2017

    Window replacement

    If you are looking to replace the windows in your home, look no further than Brock Windows. And when you contact Brock Windows, ask for Window and Door Expert, Philip Constand; you will be glad you did. As my wife and I contacted various suppliers, we considered a number of factors including product quality, pricing, installation, warranty, and pre- and post-customer support. However, when we first met with Philip, we knew immediately with which supplier we were going to place our business; he was definitely the difference maker. It was very evident to us that Philip was honest, trustworthy, knowledgeable and put his clients' interests first in all that he does. Philip is personable, cordial and caring, and when he did his analysis of what we required, he put together a solution that was a perfect fit for our situation; not once did he try to sell us something we didn't need. Moreover, when you become his client, he will make sure that you are well taken care of, that you receive everything you have paid for and more (e.g., he made sure the installers we were assigned were best-in-class and they truly did top-notch work), and if, for whatever reason, there are unanticipated issues that arise, he will move mountains to make sure these issues are resolved to your complete and utter satisfaction. In fact, when you become his client, you become part of his family; it's a lifetime commitment that he makes to you. Not only have we received a high-quality product that has increased the value of our home and its aesthetic beauty, but we also, more importantly, have made a dear friend in Philip who was with us every step of the way and who will continue to be there for us in the future. If you require windows for your home, contact Brock Windows and ask for Philip Constand. It will be the best investment you will ever make. Daniel and Nedra Lalonde

    Answer from pro:

    Daniel & Nedra, what exceptional feedback. Thank you so much! Philip will truly appreciate your comments regarding his expertise. We do agree with what you've mentioned, Philip is an honest and trustworthy individual. He has been with us for many, many years and we believe that is evident in his knowledge and overall pride in our products. We're glad to hear that Philip did everything he could and then some to ensure your satisfaction was met & exceeded. This is beyond words for us to write a response to, everything you've stated is just - wonderful! Thank you so much Daniel, your feedback is good enough to be framed! Sincerely, Your Brock Solid Team.

    Reply created 21 Aug 2017
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 21 Aug 2017

    Installation of patio door

    *Update. After over one year that the door was installed, in the winter the bottom of the door seeped moisture into the hardwood floor and it's black from water damage. We put down a towel to soak up the moisture, but it did nothing. Last week (July 2019) we were outside on the deck and went to go inside and the screen door locked on us! I had something on the stove. We were frantic and had to force the screen door up and off the track. Now it won't sit properly on the track. Will never use Brock Windows again. From the time we arranged for the quote to completion, everything was done without any problems. The installers were professional, worked hard and cleaned up the site with nothing left behind. No complaints from us!

    Answer from pro:

    Mr. Hewson, we're so pleased that everything from start to finish was executed seamlessly. Thank you for your wonderful feedback. All the best, Your Brock Solid Team.

    Reply created 21 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Aug 2017

    Replacing Doors

    They replaced my windows in 2013 and was impressed by their work, so had them come back fro my doors this year, all the 3 of them (Tony, Derrick and Bryan) were very professional and nice people to deal with, At the age they are, I was impressed by the amazing energy levels of Derrick and Bryan (these are the guys who came to install my doors), although pricing a little bit more on the higher side, it is worth all that money, I would surely recommend them to my friends and family

    Answer from pro:

    Hi there Mathew, thank you for choosing Brock Doors & Windows not only once, but twice on two separate home renovations. Your loyalty to our company means more than you know. Tony, Derek & Bryan will all be smiling ear-to-ear when they receive your feedback. We're glad you found them to all be very professional and approachable. We always wish for our clients to be comfortable with their sales representative and installation crews, after all, this is your home we're dealing with! We always want the best outcome for our clients, and although you found our pricing to be on the higher side, we know you'll reap the benefits in overall energy efficiency within your home. Thank you for your pristine recommendation, Mathew, all of us here at Brock appreciate it immensely!

    Reply created 21 Aug 2017
  • Review from Dustin Gamble
    Rating: 5 out of 5
    Review left on 19 Aug 2017

    Highly Recommend Brock Doors and Windows

    We can't say enough of the amazing job Brock Doors and Windows did from start to finish. Their sales rep, Ken, was great to work with and took his time making sure we got what we wanted. Ken was very hands on guiding us through the selection and planning process by recommending incredible changes which we greatly appreciated. The final product wouldn't have been as impressive without Kens insights and incredible product knowledge. Pricing was affordable and we trust the windows and doors will last the test of time given the excellent installation and quality of product. They have a huge selection of modern products to match our needs in renovating a century home. Highly recommended this company and sales rep due to the high level of service we received.

    Answer from pro:

    Dustin, we can't thank you enough for your feedback! We appreciate your mentions of Ken, your sales representative, on all he provided for you from beginning to end. We're glad that with Ken's added insight, it allowed you to view the products in a different light. Ken has been with Brock for 25+ years, so he really holds a lot of knowledge when it comes to our products and just how beneficial they are for you & your home. Sometimes all we need is a thorough explanation and walkthrough to see how different the product is from your previous ones, it really sheds light on all the bang you're getting for your buck. Your satisfaction is so important to us, Dustin, we're all very happy that you're pleased with everything. Thank you from our entire team for your recommendation of Ken & Brock Doors & Windows.

    Reply created 21 Aug 2017