Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Aug 2017

    Replacement of all windows in house

    I had Brock Doors and Windows replace 13 windows, including 2 large picture windows. The installers arrived before 9 a.m. both mornings and were very professional and polite. The installation was done on time and they cleaned up well afterwards. I have recommended Brock to friends who need replacement windows.

    Answer from pro:

    Laurie, thank you for connecting with us on HomeStars. We're glad to hear of your satisfaction with your project all around, we're also very grateful for your recommendation of our company. Thank you again for this lovely feedback!

    Reply created 9 Aug 2017
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 0 out of 5
    Review left on 8 Aug 2017

    Window replacement, Lentil capping, Garage door seal & caping, re&re window coverings

    Don't purchase from this company they don't stand behind what sell nor can they install in a reasonable time . This company is over rated by the reviews. Contract signing date & deposit March 27 2017, To date Aug. 8 2017 they have been to my house 3 times & have only completed 12 windows and another portion was paid , still haven't done any of the capping or lentils or weather seals & 1 window still not done customers don't seen to be important to them they just want to make me wait , also can't use 2 bedrooms as I can't get window covering company to come until the windows are done. This company has turn this up grade into a nightmare and still no answer when they plan to finish. When I call them they don't return my calls even when trying to speak to management. I guess next is the BBB then what ever it takes to get this resolved.

    Answer from pro:

    We understand your frustration with the delays you've experienced within your project, Mr. E. It is unfortunate to hear you've had an unfavourable experience with us, as that is never what we would wish for, for you. We do, however stand behind our product and can assure you that every project we perform is different. We value our customers and their feedback immensely, and as you are aware, your Installation Coordinator is on vacation until this coming Thursday. We are all proactively looking into this matter, along with our management team so we can come to a satisfactory resolution for you. If you wish to call and speak with us please do not hesitate to reach us by telephone at 905-791-2850 or by email at spotter@brockwindows.com Thank you

    Reply created 9 Aug 2017
  • Review from Matt Wilson
    Rating: 5 out of 5
    Review left on 4 Aug 2017

    Powder Room, Kitchen and Main Hall Windows

    Had a very good experience with Brock Doors & Windows. Scott in Sales was very personable and knowledgeable; he made sure we got the exact style we wanted at the best deal. Installation team (2 people) was right on time and finished the job fairly quickly. So far we've had no issues with the installed windows and are satisfied customers!

    Answer from pro:

    Matt, we're glad you had an exceptional experience! Thank you for commending Scott as well as your Installation Crew for their knowledge and professionalism. We're glad your project went on without a hitch! We appreciate your selection in our company, and cannot thank you enough for your feedback.

    Reply created 4 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2017

    Door installation

    The installation crew was prompt, courteous and professional Their skill was obvious as they explained what they were doing, identified issues and solved the issues. They left my property clean and neat as if they had never been there except for a new door.

    Answer from pro:

    Hi Mr. Thomas! Thank you for visiting us on HomeStars. We're glad you found our crew to be courteous and professional in their work, that is very important to us as is their skill set. It's wonderful to hear how well they tidied up, like you said, as if they were never there. (except you've got a beautiful new door!) We appreciate you taking the time out to relay your experience, thank you so much Mr. Thomas, it was a pleasure!

    Reply created 4 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2017

    Windows and front door

    I was told to expect the installers between 8:30-10:00 a.m. I was extremely surprised when they arrived at 8:35! Didn't expect them to be so prompt. The two gentlemen were extremely polite, got right to work, finished at a good time and cleaned up after themselves. I will definitely request this team again.

    Answer from pro:

    Hi there! We're very appreciative of your wonderful feedback. We're glad to hear your Installation Crew was extremely prompt in arriving to your home to complete the work. We most definitely look forward to working alongside you in the future for any further window or door requirements you may have. Thank you from our entire crew!

    Reply created 3 Aug 2017
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 0 out of 5
    Review left on 2 Aug 2017

    Door window replacement and door repairs

    March 14, 2017 I purchased a new window for my existing door(the door was purchased and installed by Brock approx. 12 years ago). The installer called on the installation date to tell me he was on his way but that the window was not in his truck. I asked, why the would come over. He said to measure. I said to measure what since they had the original bill/receipt with the measurements. He came over, measured and left. The installer came back a second time. Showed up in the morning for an afternoon appointment with the wrong window. Eventually I was told that the window, along with my file was lost. I then tried to work with this company to replace the frame around my existing window and replace the sweep. The company requested (of me) the serial number of the frame (because they now thought it was a patio door) and pictures of the bottom of the sweep, which I was told I would have to remove. On August 02, 2017 I requested a refund.

    Answer from pro:

    Hi Mr. L, we're very sorry for the inconvenience you incurred as a result of our error. Unfortunately the window you requested had been discontinued by the manufacturer, we did do everything in our power to get this rectified for you but it unintentionally caused further delays. Our Service Coordinator requested that you please send in a picture of your sweep to send to our manufacturer and you subsequently requested a refund due to the nuisance, which you have since received. We do apologize immensely on behalf of the company for the troubles you encountered, and will take this feedback into account for future quality assurance.

    Reply created 3 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Aug 2017

    new windows in the home

    Fast, honest, clean, and innovative. We met with the good people of Brock at their facilities in North Scarborough on a Saturday - just dropped in. They met us, and showed us many, many possibilities. We booked an appointment for a home visit, Peter came and listened to our wants. He came up with a couple of alternate suggestions that not only saved us some money, but made things more functional. Next the installer came a few days later. He was a nice fellow, who always removed his boots, and was polite. Several weeks later I was contacted for an installation appointment - we booked it, and I waited. The fellows arrived in good time, and were done the entire 2 story job in well under 1 day. They kept things clean as they went form room to room, 2 of them gave everything a once over independently of each other, and really tidyed up. They were fun, and fast. Large Tim Hortons frozen frapthings kept them going. I totally recommend this team. They listen, suggest, and work within your schedule. Thank you.

    Answer from pro:

    Lydia, such kind words! Thank you so much from our entire team here at Brock for your lovely feedback regarding your recent experience. We're very pleased to hear that Peter's crew provided exceptional service all around. We would hope to have the opportunity to revisit your home in the future have you any further window or door needs! Thank you, All the best - Your Brock Solid Team!

    Reply created 11 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Aug 2017

    Window installation

    This is my 2nd installation with Brock Doors and Windows, and both times I have been very pleased with the service. From consultation to installation I received great service. my neighbours were pleased with the outcome and are now getting their windows done.

    Answer from pro:

    Thank you, Melo, for choosing Brock not only once, but twice for your window & door needs. We're glad we could exceed your expectations and provide you with seamless services in every aspect time and time again. We appreciate the referral to your neighbours, we're grateful to hear that not only you, but others were able to see the quality in product and installation. Thanks again!

    Reply created 2 Aug 2017
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 1 Aug 2017

    Windows and 2 Entry doors.

    From the beginning visit to the showroom, to the appointment with the Sales Rep everything was great. The installers Stefan and David also were fantastic. I am so pleased overall and would recommend Brock to anyone.

    Answer from pro:

    Thank you for connecting with us on HomeStars, your feedback is gratifying for us all here at Brock Doors & Windows and we'd like to send our thanks onto you for letting us know. We're all very pleased that you found your Sales Representative alongside your Installation crew under Stefan to be superb. Your recommendation means so much, thank you again.

    Reply created 2 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jul 2017

    Windows replacement

    I have a good experience with Brock from the moment I met Brian the salesperson who is very skilled in explaining and helping me to make the right decisions for my renovation, the company followed by good quality broduct and professional installation on time.

    Answer from pro:

    Rizk, we're so glad you had a great experience with our company. We're pleased, also, to hear of your satisfaction with Brian, your Sales Representative & your Installation Team! Thank you from our entire crew for your feedback, it is greatly appreciated!

    Reply created 1 Aug 2017
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