Brock Doors & Windows Ltd. reviews (2820)

Hi Diana, We're sorry to hear of your disappointment with your project. We have tentatively booked your appointment for January 7th and 8th, and we can assure you all matters will be addressed. We work very hard to ensure all projects go well, and although we endlessly strive for perfection there are times when human error does occur. We do our best to avoid error at all costs, but when it happens we work with our clients to resolve these issues. We'd like to suggest the use of window coverings in your washroom till your frosted window has been installed to increase your privacy. We do apologize for the inconveniences you've experienced as a result of these errors, but we'd like to assure you we are addressing them effectively. It is nice to hear that your installation crew was friendly, and I do understand that your husband had spoken with our Operations Manager yesterday afternoon to address your concerns with your doorbell, wiring and exposed insulation. We appreciate your efforts to sympathize with us, and we understand that when error happens within your own home, it is bothersome. We're sorry that this was the first occasion that you've gone forward and left a poor review, but we appreciate the feedback as we act accordingly to correct this. Thank you Diana.

Hi Efren! We're so pleased to hear that your initial meeting with your salesperson went wonderfully and that he provided a thorough explanation of all your project would entail. We appreciate your lovely feedback immensely, we're very happy to hear of the professionalism of everyone who had the pleasure of communicating with you. Thank you so much Efren! We hope to work with you again in the future.

Hi Milorad & Dragana, This is such wonderful feedback, we truly appreciate you reaching out to our HomeStars page to give us all the details of your experience. We appreciate you for commending Brian your Sales Representative, Diane your Project Coordinator as well as Frank, Jaime, Joe and Sean for all they provided for you throughout your installation process. We're so pleased to see how friendly and accommodating our team has been for you, your recommendation of our company means the world to us! Thank you so much Milorad and Dragana, we hope to work with you again in the future!

Hi there! Thank you so much for commending the way in which we conduct business. We're so happy to hear how well your installation was performed, all with great cleanliness and ease. Thank you for your high recommendation of our company, your satisfaction is very important to us and it's wonderful to hear that firsthand from our client. Your feedback is extremely lovely, and we appreciate it immensely.

Hi there! Thank you for entrusting Brock with not one, but two of your homes. We appreciate you for commending the service you received, the excellent installation and highly exceptional product! We're so happy to hear you felt your installer was treating your home as if it was his own, that is what we love to hear. We appreciate your wonderful feedback, and we hope we can work with you again in the future! Sincerely, Your Brock Solid Team.

Hey Candi! Many of our clients experience the same things you're stating.. Older home, builder-grade windows, lots of noise and a much needed upgrade!! We're certainly pleased to hear how significant the change was in reducing the outside noise levels, 85% is a very large percentage. Our Triple-Pane glass has been proven time and time again to be highly energy efficient, with significant recognition towards noise reduction levels. It can be such a wonderful change and upgrade for someones home, and we're pleased to see you find our prices to be very competitive in the window & door industry. It isn't often that you receive high quality products for highly commendable prices. We truly appreciate your recommendation of our company, your feedback is wonderful and your kind words mean the world to us. Thank you Candi! Sincerely, Your Brock Solid Team.

Hello Ken, We're so pleased to hear that you had a wonderful experience. It's great that everything from beginning to end met or exceeded your original expectations. An 11 window job (and a front door system) is quite a large project & commitment, and we can understand how hard it can be to put your home in the hands of someone other than yourselves. We'd like to thank you for entrusting Brock. Our crews are trained to treat your home delicately- as they would their own, and we're so pleased to hear how highly you recommend your appointed installation crew for exactly those reasons. Thank you so much Ken, your feedback is greatly appreciate among everyone! Sincerely, Your Brock Solid Team.

Hi Diane! This is such beautiful feedback. It is wonderful to hear that you've had us in your home twice, and that each time went seamlessly. Your feedback is so important to us, and it is very reassuring to hear that the triple glazed technology has made such a large impact in your home and reducing the noise levels from the passing traffic. You're beyond welcome Diane, thank you again for your kind words.

Hi there Mr. Bourne! It's wonderful to hear how efficient you felt Mark and his crew were in performing a seamless installation for you. We appreciate you for commending Mark and his team for helping make your home warmer, and for reducing the noise levels that transfer throughout your home with our highly energy efficient windows. Thank you Mr. Bourne! We hope to work with you again in future.

Hi Philip! What wonderful feedback, thank you so much for your kind words regarding your project in it's entirety. We're pleased to hear your complete and total satisfaction from beginning to end, and that your door is working to it's highest standards to keep the cold air out and the warm air in. Thank you so much for commending our team on their job well done. We hope we can work with you again in the future, thanks again!