Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 1 out of 5
    Review left on 6 Dec 2016

    new window install

    Ordered a new window the end of July; transaction not closed until the first of December. For one window. The first time the installers came we discovered that the wrong colour window had been ordered; the second time, the window was the wrong size; third time, I got my new window. Each time I thought the window was being installed I moved all my living room furniture out of the way and removed all art from the walls. The salesman I dealt with in July was no where to be seen to help sort out this frustrating situation. I did get a slight price reduction, but only after I contacted the company several times. The installers were great. They were friendly and did a good job. Not at all impressed with anyone else at Brock Windows.

    Answer from pro:

    Hi there, We apologize for the delay you experienced leading up to your recent installation, it is unfortunate that your window had been ordered incorrectly on two occasions. It is inexcusable, but occasionally human error does occur and for that we're sorry. You did receive a credit, which was slightly over 10% off your original contract, for the delays and inconveniences you experienced. We're pleased to hear that you were satisfied with you installation crew, and we hope you enjoy your new windows.

    Reply created 7 Dec 2016
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 6 Dec 2016

    Window Installation

    Brock Windows provided us with a good quality window and an excellent installation. Our only complaint was that we had the window installation arranged, but the installer did not show up until over 4 hours later, nor did they call to tell us they would be late. By that time, it was dark out and we did not want a window installation to take place in the dark. After contacting Brock Windows and telling them what happened, they put things right and the installer came out the next day and completed the installation. We are happy with the quality of product and service we received, and we would definitely use Brock Windows again.

    Answer from pro:

    Hi there Pat! We're happy to see your satisfaction with the quality of product we provided as well as a seamless installation. That being said, we're truly sorry to hear of your installation crew showing up late, but are satisfied with the fact we were able to rectify and have them installed the day after your follow-up phone call. Thank you for your wonderful feedback Pat, we appreciate it immensely.

    Reply created 6 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Dec 2016

    Great Experience

    I have worked with Brock for doors and windows on two separate homes I have owned over the last five years and have had a great experience with them both times. From the initial sales consultation to the end of the installation, everything went really well both times. Brian the sales guy was very knowledgeable and worked with me to come up with options that worked. The installation crews have always been very skilled and have taken great care with the installation from making sure the house didn't get damaged to cleaning up after the installation. I highly recommend them.

    Answer from pro:

    Hi David! Thank you for your lovely feedback regarding your recent installation. We're pleased to see that on both occasions of your dealings with our company, that neither were anything short of excellent. We appreciate you commending Brian, your appointed salesperson & your installation crew for their skills that are always deemed an absolute asset to our company. We truly appreciate your high recommendation of our company, thank you David.

    Reply created 6 Dec 2016
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 0 out of 5
    Review left on 5 Dec 2016

    Replacement windows

    Brock Windows did the worst possible job installing new windows that we ordered. They were not level or square. They installed inferior windows that we did not order and tried to charge us for the more expensive windows that were ordered. They refused to fix the problem and we are suing them in court. Run from Brock Windows.

    Answer from pro:

    Hello, It is unfortunate to see that you feel your installation was performed poorly. We can assure you that certainly is not the case according to our records. We have on file that you received all products as per your contract, with the exception of the transom for your patio door. All windows with exception to the transom were received as per your contract. Your work was not completed because of the disagreement over masonry work which is not on the contract, as well as a disagreement regarding payment. We stand behind Brock as being a reputable company, and the only reason in regards to the halt in your installation was refusal of payment & demand of work that is not on the contract. We do apologize, sincerely, that this was your choice of outcome in terms of your projects completion. We cannot back your statement of refusal to fix the underlying issue, as we have stated to you that all matters can be easily rectified and certainly do not justify removal and disposal of high quality product. We offered to address the deficiency, but you would not agree & were adamant on refusal to pay. It is unfortunate that this was the outcome of your project, and we look forward to this dispute being finalized.

    Reply created 6 Dec 2016
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 5 Dec 2016

    Door replacement

    They replaced an existing sliding door. Beautiful product. Installation was excellent. They came when they said they were coming to install. Installers were professional and friendly. The room is warmer now that we have our new door installed.

    Answer from pro:

    Hello, We're so pleased to hear that you find your new sliding door to be absolutely beautiful, and that your installation went seamlessly. We're happy also, to hear that you're already noticing the increased energy efficiency since your sliding door was installed. Thank you so much!

    Reply created 6 Dec 2016
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 5 Dec 2016

    Front door replacement

    Excellent service for the quote to the actual installation. The product (door) is of high quality and its perfectly with the house . Moreover , it protects the house very well from hot ,cold weather and from the outside noise. The advice offered at the time of the quote was perferct. Thank you!

    Answer from pro:

    Hi there! Thank you for leaving your lovely feedback on our HomeStars page, we truly appreciate your kind words. We're glad to hear that everything went as you hoped and that you couldn't be any more happy with the results.

    Reply created 5 Dec 2016
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 4 Dec 2016

    New front door installation

    From setting the appointment through to the final installation we couldn't have been more satisfied. Without any hesitation we would recommend Brock Doors to anyone. Thank you Brock Doors for your excellent service.

    Answer from pro:

    Hello! We're so happy to see that your entire experience was nothing short of excellent. We truly appreciate your recommendation of our company, we would love nothing more than to work with you again in the future!

    Reply created 5 Dec 2016
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 1 out of 5
    Review left on 3 Dec 2016

    Windows and door nightmare for 4 months

    Avoid at all costs. This company does not live up to advertising campaign. I did my due diligence, but: installation took longer than promised; 1 window substandard quality and had to be replaced; door not properly installed; response of "3 weeks isn't bad for someone to call you back - it's not the end of the world" is not acceptable in any form of customer service; managers do not respond to email; the issues are countless. The only saving grace are 2 people in the company who actually took an interest in trying to get things fixed. Am interested to see if my email is responded to (am not hopeful).

    Answer from pro:

    Hi there, It's unfortunate to hear of your dissatisfaction with your recent project. We'd like to apologize for what had been said to you over the phone regarding response time- that is in no way acceptable. Steavi, our Reputation Manager would like to speak with you regarding your services & experience, but due to lack of information pertaining to your file we'd need you to contact us at (905) 791-2850 ext 208, at your earliest convenience. Thank you so much, we hope to hear from you soon.

    Reply created 5 Dec 2016
  • Review from Caroline W
    Rating: 5 out of 5
    Review left on 2 Dec 2016

    Brock Windows

    My husband and I, are thrilled with our new windows from Brock! From the very beginning we were happy with the customer service we received. Andrew in the show room was so helpful, and knowledgeable The windows were installed in a timely fashion. The installer were very professional and respectful of our home. We would not hesitate to recommend Brock Windows and Doors to family and friends!

    Answer from pro:

    Hi Caroline! Thank you for recognizing Andrew & your installation crew. It is always wonderful to hear of our customers happiness in regards to their project, we're glad that you're completely pleased with the customer service you received. We're very appreciative of your high recommendation, it means a lot. Happy Holidays Caroline!

    Reply created 2 Dec 2016
  • Review from Dave Brown
    Rating: 5 out of 5
    Review left on 1 Dec 2016

    Livingroom Window replacement

    Brock window installers were very professional and polite. Installers made sure the areas inside and out were clean before leaving. we are very pleased with the window and installation. Would recommend Brock Windows and doors for anyone looking to replace their windows

    Answer from pro:

    Hi Dave! That is wonderful to hear, we are so happy everything went as planned and that you were completely satisfied. Thank you for your high recommendation of our company, we appreciate it.

    Reply created 2 Dec 2016
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