Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 18 Sep 2016

    Replaced all windows in house

    It was a little difficult to get a sales agent to come give me a quote but once I agreed to have the work done, the workmanship was outstanding. The installers were fantastic (very professional, skilled, courteous, hard working). One year after installation, I had a problem with 3 windows. Again, it was difficult to schedule someone to come out. However, when Nick came out, like the installers, he was fantastic. He fixed the problem easily and showed me the problem.

    Answer from pro:

    Hi Rob, Thank you for visiting our HomeStars page and leaving us your feedback. We apologize that you found it difficult to schedule your appointments, we try our hardest to accommodate all of our customers needs for booking. We do appreciate the feedback as it will help us grow and improve in the days, weeks, and years to come. We're very pleased to hear that both the original and more recent jobs you had were both outstanding, and that Nick was courteous in showing you the problem and had an overall personal demeanour. Thanks again Rob!

    Reply created 19 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Sep 2016

    Door Replacement

    Great service, fast, efficient and friendly. The new door looks great. They installers showed up on time, and were in and out in almost no time. I highly recommend and I would use them again.

    Answer from pro:

    Hi Greg! We're happy that you found our service to be fast, efficient and friendly. We're glad to see your installation team was punctual and stuck to their agreed upon time. Thank you for recommending Brock! We'd be more than happy to work with you again on your next home reno project.

    Reply created 16 Sep 2016
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 15 Sep 2016

    Change windows (5)

    We were very happy about the good customer service we had from 1st appointment (Brian V. sale rep. & Michael installer), measurement to the day of the installation. It was faster than they schedule us at the beginning so really great company that were a reference from a friends of us. Thank you Brock Doors and Windows team !!

    Answer from pro:

    Hello! We're very happy to see your satisfaction with the customer service you received, thank you for commending our team! We know you'll enjoy your new windows for a lifetime.

    Reply created 15 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Sep 2016

    5 kitchen windows and 1 bathroom window

    I had 3 companies give me a quote and Brock was not the least expensive but I felt their product and service was superior. The delivery time was sooner than I requested which was great. The installation team were efficient and they cleaned the sight upon completion. I would use them again.

    Answer from pro:

    Hi Wanda, It's great to see you feel our quote supplied to you was appropriate given the quality of products & services received. We're happy we could provide you with a reasonable quote and a quick delivery time! Thank you for commending your installation team for their efficiency and tidiness upon completion. We'd be honored to work with you again! Thanks Wanda.

    Reply created 12 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Sep 2016

    Window replacement

    The service we received from Brock Windows was one of the best experiences we have had with a contractor for home repairs. From the estimate by Michael to the installation and follow-up from Mark, we could not be more pleased with the product and service received. They delivered exactly what they promised, on time and with very little mess or inconvenience to us...We are planning to have more windows replaced in the Spring and will definitely be calling them again.

    Answer from pro:

    Hello Rob and Cynthia, We're so glad your entire experience with Brock went so smoothly, that's what we like to hear! Thank you for commending both Michael & Mark as well as our superior product and services. We can't wait to work with you again next Spring. We'll see you then Edmonstone family!

    Reply created 12 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Sep 2016

    Replacing windows

    We have a Victorian home and the southfacing windows and sliding door to the upper deck were leaking and awkward. We were give a solution that we had not planned on and it looks great (above expected) both inside and out. It was tricky to access, even for measurements. Eugene was excellent, he measured a couple of times and we discussed minor adjustments to ensure I maintained the view. They were delivered and installed as promised. Oleg worked with Eugene. They were craftsmen, respectful demonstrating a great work ethic. We are considering having more work from Brock and have already recommended Brock to a friend. Thanks Karen & Rod

    Answer from pro:

    Hello Karen and Rod, thank you for taking time out of your day to tell us about your experience. We understand exactly how great of a commitment undergoing home renovations can be, especially on a Victorian home. We're glad you entrusted your home in the hands of Brock and two of our wonderful installers Eugene and his assistant Oleg. We would be very jovial to join you again for any remaining work your family is looking to get. Thanks again Karen & Rod!

    Reply created 12 Sep 2016
  • Review from Julia T
    Rating: 4 out of 5
    Review left on 9 Sep 2016

    FRONT DOORS

    We recently replace our front door from Brock. They delivered exactly as promised and before the installation begin, the installer showed our doors first to make sure that what we ordered. The installer did a good job, corteaus and they clean the door and the left over.

    Answer from pro:

    Hi Julia! We're very glad to see how happy you are with your new entrance door. Thank you for recognizing your installation team for their courteousness & tidiness, we greatly appreciate your feedback!

    Reply created 12 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Sep 2016

    8' Sliding Patio Door Replacement

    Our 35 year old 8' wide patio door just wasn't sliding easily anymore and the previous owner's dog had scratched the glass when wanting to get in. So we decided it was time to get a new door. I was impressed with the options available to see at Brock's Scarborough store. Salesman then came out to measure and give a quote. Pricing was very competitive, even less than the Costco option. After we decided to order the new door the person doing the installation came out to measure again. This is good since he would know exactly how it goes in and would make sure it's measured right. A small problem occurred before installation and the salesman came out to explain. Brock took care of the problem 100% to my satisfaction. It's good to have a company that will stand behind it's work and solve any problems should they arise. When installation day arrived, and on time, the 2 man crew finished the job in less than 1/2 day. They kept the place clean all along the job and left with having done an excellent job and cleaned up. I would highly recommend Brock for any door or window replacements you might have.

    Answer from pro:

    Hi L.E.! What wonderful feedback, thank you. We're pleased to see how highly satisfied you are with your entire project. We're sure your home's 1980's patio door was screaming for a replacement after the previous owner's dog left its markings in the glass. We're very grateful that you decided to go with Brock, and are glad also that your experience was nothing short of excellent. Although a minor complication arose, our team stood behind our commitment to rectify everything to your complete satisfaction and left you with a brand new, budget friendly (scratch free!!) and smooth gliding patio door. Thanks again!

    Reply created 12 Sep 2016
  • Review from Joe Marangi
    Rating: 5 out of 5
    Review left on 8 Sep 2016

    Windows

    Brock was great – they installed some windows for us in 2014 and again this year (2016). We live in a 30 year old house. On both occasions, our experience with Brock was exceptional. Placing a call to their sales department was effortless. They were able to work with our schedule in arranging for a site visit by one of their representatives. In 2014 and again this year, that representative was Scott. He was patient (not pushy), asked important questions to understand what our needs were, made valuable suggestions regarding what our alternatives were and helped us make informed decisions. The estimate/ work order was clearly laid out, all costs were outlined as well as what was expected of us in terms of deposit and final payment after the work was done. The professionals at Brock were also very flexible with our schedule in arranging for the installation – and they kept their promise as to those installation days. We received our new windows on the days promised. I don’t remember the installer’s name in 2014, but this year the lead installer was Gino. He was great. Friendly, clean, and got the job done exactly how we wanted. We are really happy with the buying experience with Brock and would not hesitate to work with them again and refer others to them.

    Answer from pro:

    Hello Joe! Thank you for commending our company and team, we appreciate you leaving us your wonderful feedback. We're very glad to see you've had two great experiences with Brock, Scott and both install teams you've worked with. We'd like to thank you again for the time you took out to honor us. Our company would be more than happy to work with you on your next home renovation project when the time is right for you & your family. Thanks Joe!

    Reply created 9 Sep 2016
  • Review from Steve Johnston
    Rating: 5 out of 5
    Review left on 6 Sep 2016

    Whole home Window replacement

    I had 11 windows replaced it took approx 6 weeks from the time I received the quote I was very happy with the people from Brock windows they were really helpful and the installers were fast and friendly and did a really nice job I will definitely use them again Thanks Brock windows Steve Johnston

    Answer from pro:

    Hello Steve, Thank you for commending our entire team here at Brock and taking time out to leave us with your wonderful feedback! We'd love nothing more than to work with you again if you have any further home renovations. Thanks Steve!

    Reply created 7 Sep 2016
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