Brock Doors & Windows Ltd. reviews (2820)

Our salesman Ken was extremely informative and not pushy at all. One of the best we have dealt with. The installers were both efficient and exceptionally tidy! Our overall Brock experience has been absolutely positive!

We got a few estimates to have our windows replaced. Brock was not the cheapest (or the highest), but we selected them because of the sales rep that explained our options, etc. I would highly recomment Brock mainly due to their installers (besides the quality). Very high regard to workmanship detail and care to my home... also very clean.

We were looking to replace all windows in our home. We received quotes from 4 different companies and are happy that we decided on Brock in the end. Pat in Sales was very helpful and went out of his way to support us in our decision-making process. The North Star windows look and function great. Sokol and George (his helper) did a fantastic job on the installation. We're really enjoying our new windows. Thank you Pat, Sokol, George and Brock!

I called Brock based on the reviews on homestars. Sandy the salesman came for an estimate and as with any other salesperson, he was able to convince us why we should go with Brock. Sandy said I will get a call from Brock for the measurements in a week or two.Since no one called, I had to call 2-3 times to get someone to come over to get the measurements.Scott the installer came over,took measurements and also we discussed of changing the sidings on the windows and the doors. He said he will let Brock know and will take care of it when he comes to install it. Installation was discussed with Sandy who said it will be 6-8 weeks from the contract date. 10 weeks passed and no call from Brock.I called probably on the 11th week and had to leave msg with the service dept but never got a call.After leaving few msgs, finally, a lady called and wanted to schedule a time for installation. The installer Eric came with his helper on time and completed the work on the same day. I must say these two guys did a phenomenal job and I offered them free lunch and drinks for their hard work. Then,the storm door that I ordered with the salesman Sandy had the hinges on the wrong side.It`s a samll matter so I thought I`ll get used to it. Then, I was told that there was no sidings ordered. I trusted their installer Scott who said he will take care of it but it was never done. I called Brock who said Scott no longer works for them and was told to speak about the siding to Sandy. I called Sandy, left msg on nemerous occasions and he did not call even once. I called Brock again and was told to email him and no response from him via email as well. Then, I called Brock again and the woman at service said she will let her service person who does sidings call me directly and I can deal with him directly but again no word from anyone. So,what do you think my opinion on this company is?? Salesperson Sandy 2/10, Customer Serice at Brock 5/10,price 8/10, Installer Eric and his helper 10/10,Windows from North Star 10/10. So,Executives at Brock,you may not be aware of what is happening to your clients but based on my genuine feedback, I hope you know where you need to focus on to make sure you maintain your goodwill before a competitor takes advantage of you weakness. Chow !!!!

Was very pleased with Brian, the sales rep, who provided excellent advice in terms of window style and colour - we went with their new sable colour. The installation team, led by Amery, were very professional and answered any questions I had including paint and caulking colour for the trim and potential rot from our old leaking windows (we had none). They arrived early and worked hard both days. They left the house both inside and out as clean as possible given the mess associated with a brick-to-brick window install. I love the oversized trim (which is standard at Brock; I love the look of the windows from the inside of the house and I am superbly happy with the colour and look of the windows from the outside of the house. When we can afford to replace our doors, I won't be shopping around - I'll be going straight to Brock.

We needed to replace 2 patio doors and a bedroom window that were about 20 years old. We went with Brock after a recommendation by the condo board and reading the reviews from Homestars. Mark the sales rep was friendly and knowledgable and maybe a little too confident. My only quibble was it took 10 weeks from the day we sent out the order form to the day they called to make the appointment for the installation (and because my husband made a call requesting the status after 8 weeks). The installer Alvaro and his team were prompt, courteous, efficient and respectful not to make too much of a mess. When I noticed that one of the patio doors did not have a security bolt as ordered, I called Brock's customer service and in 3 weeks someone from the manufacturer came to install the sercurity bolt.

Got our 5 basement windows replaced. The crew was very polite and professional. The salesperson and customer service was really good. I will recommend this company to anyone who's looking for good service and good windows. The price was right too.Very satisfied costumer.

It was an extreme pleasure dealing with brock from the start with Brian to installation crew Tony , they replaced all my windows including the bay, thank you for the good work guys keep it up will get you guys to do front door next year! A+++

I had 4 double hung and 10 fixed windows installed in my 20 year old solarium. I also had Brock install vinyl siding on the skirt and surrounding areas of the solarium. Bruce the salesman provided me with 3 options and a competetive quote. He demonstrated the alternatives at their location and gave good suggestions at the initial meeting at my home and in subsequent phone discussions. The installation team of Eric and Trevor worked well together and produced excellent results with a good attention to detail. Were cooperative and very customer focussed. It was a pleasure to work with them. I am very pleased with the results and would recommend Brock to others.

We had Brock Windows replace all 14 windows in our home. We found the workers to be very friendly and open to answering all of our questions. The work was done in an efficient, thorough and timely manner and they did a good job of cleaning up after themselves. Overall we were very pleased with the service. We have already recommended them to some of our friends.