We used Brock Doors and Windows to replace thirteen windows and two front doors for our fifty-year-old house in Mississauga.
Arthur was our salesperson, and he was very flexible in meeting with us at our house as well as at the showroom to clarify the process and give us our quote. We wanted to complete the project within two months, which apparently was a tight turnaround for them however Arthur managed to have at least the windows installed in that timeframe. The price was reasonable as well when compared to the other quotes we received.
We did note that Arthur became very unresponsiveness after receiving our initial deposit whenever we contacted him about concerns we had. This made us very frustrated and we escalated to Kevin, his manager. Kevin's responsiveness was better but not ideal. Adrianna, who I believe deals with customer service for current installations, needed two calls to book the final installation appointment for the doors.
Stefan and his team installed the windows and the doors, and their work was impressive. The installations were masterfully completed with only a few follow-up issues, which Stefan addressed promptly. Customer service is not Stefan, or his team's, strong suit as they weren't the politest people to deal especially at the end of the workday. The team did lay out runners so they could walk inside the house with their boots, but the runners were sometimes ignored. This was especially true during the second appointment for the doors. Stefan was also a bit aggressive in asking for payment at the end of the first appointment, which I had to report to Arthur. One door also had paint scratched off on the door-jamb face, and this was left unaddressed.
Having written all this though, I am extremely happy with Stefan and team's workmanship and I'm satisfied with Brock's pricing. The windows and doors also seem to be well made, and the completed project looks great.
