Brock Doors & Windows Ltd. reviews (2820)

Brock Windows did a really fabulous job! It has made the house look fantastic. The old windows hadn't been changed in over 30 years so we had to do every window in the house. Brock provided us with good quality windows and reliable, trustworthy service. They delivered on time, at a very reasonable price, with really great follow-up. We are so pleased with the new windows and how responsive they were to every question and concern that we had. It has definitely added value to the house in its monetary value, increased its "curb appeal", and in energy savings. We would recommend Justin (our client service rep) and Brock Windows in a heartbeat!

We had a few company reps come to the house for informational purposes and had to decide between two of them. After speaking with friends and relatives we ultimately chose Brock windows. Our salesman, Rob, was a perfect representative for you. He was not only knowledgeable and efficient but also friendly and not pushy like most sales people. We obtained the best price possible and even though we pressured him to give us a delivery date he was adamant that he could not guarantee anything but would do all he could to make sure they arrived before our kitchen renovations were completed. The windows came two weeks ahead of schedule for which we, as well as our contractor, were very pleased. We were on vacation when they arrived but our contractor was very impressed with the installation crew and commented that they were the first company he has worked with who cleaned up after their work. He was so impressed with them that he said he would be working exclusively with Brock in the future. When we got home we were also very impressed with the windows in the kitchen and today we had Rob back to the house to order two more windows for the back of the house. Thank you to everyone at Brock for making this a very satisfying experience. We are looking ahead to the next installation. Cam & Claire Campbell

Brock opened a new showroom close to our home which seemed very professional and up-to-date when I dropped in last fall. They have just finished installing new front and back doors and we are fully satisfied with our experience at every step of the process. Sales were very helpful in selecting the best products and even modifying the order when we changed our minds on a particular detail. The installation team was obviously very experienced and were able to cope with the unknowns and challenges of the front part of our home which is an 80-year-old cottage. We’ve received many compliments and would certainly recommend Brock to others including friends and family. (Full Disclosure: While this is absolutely an honest personal review, Brock offered a small gift simply for submitting it with no content requirements.)

Changed balance of my windows. Had some windows changed 2 years ago. Happy with product. Customer service was great. Guys who came to install did a professional job. There was one issue though. Salesman promised the world to get us to sign on the dotted line. It did not affect me in my making the decision as it was the product and installer that mattered. Brock windows should ask their sales people not to do that.

picking out windows and doors seem easy enough until you start looking at the styles. sales were a great help in helping us choose with the styles we were looking at. Installation took only about 6 hours for all the windows in the house and the front door. they were quick and efficient and the level of experience showed. The installers have a great team. No more drafts in the house. Yippee

My partner and I placed an order for 7 new triple glazed windows, one window cap and two door systems with Brock back in April 2018 at our home. We chose Brock based on our experience with the salesman and from reviewing customer feedback online. We made this order on the basis that we would be taking advantage of the Provincial rebate on offer at $500 per window. Given that we were expecting a second child in Mid-July, 2018, we were seeking to get these windows and doors installed in advance of that key milestone for our family. What has transpired since then has just been a catalog of issues that no self respecting Company should ever want to put a customer through. We just felt helpless and completely frustrated throughout the process, which now, some 9 months after the original installation date, has finally been completed. The original order for windows was placed in April 2018, with the final visit to cap an existing window, completed in late March 2019. A timeline of issues follows: - 21 June 2018 – We receive a visit from Brock’s installation team. The installers are Ukrainian and only one of the two installers (the more junior of the two), speaks English to a decent level, so there are some communication challenges. They manage to install one window at the front of our house that day. We see the two installers working with the other windows that were on their van/truck, making measurements against the windows that they are due to replace. - 22 June 2018 – The two installers work on the two door systems. The front door system is successfully installed, but is the wrong frame colour, has what we are told is a manufacturers defect inside and we discover (as detailed below) later that the lock does not turn. The rear door system is installed and has no issues. Around 3pm on 22 June, we ask the installers if they are going to be able to install the other windows that day. They inform us then that our project lead should have told us that there was a measurement issue and they are unable to install the windows as delivered. We call the Brock office and are told that our project coordinator has left for the day and will be in touch next week. We received no such call from anyone at Brock. As the team leave on June 22 around 5pm, we notice that the front door does not lock. We call Brock 4 times that evening to advise that we are unable to secure our house since the door lock that Brock have installed is faulty. We are told each time that the issue has been escalated and that someone will be out. No appearance from anyone that night. - June 23, 2018 – I call Brock first thing in the morning and eventually speak to Jim. He looks at our file and arranges for a locksmith to come out before 2pm that day to rectify the lock situation. - Between June 23 and July 24, 2018 – I make two calls to the main Brock contact number and leave voicemails under option 2 for current installations. We receive no response from Brock to either call. - Over a month later, we finally receive a call from Brock!! We receive a call enquiring as to why we have not submitted our application for the Ontario government rebate. She is not responsible for our account/file, only the rebate piece, but has absolutely no idea that the majority of our windows were not installed as per the original installation dates of June 21 and 22, 2018. She does advise that she will escalate this internally though. - Late July 2018 and early August 2018, after a couple of no shows from Brock to remeasure the windows that should have been installed in June 2018, we are remeasured and informed that the measurements were correct and that the original installation team should have installed the windows. We are rescheduled for a late August installation. - We had partially finished installation of two ground floor windows for some five or six weeks on both the outside and inside of our property. These were installed on August 20, 2018 and August 27, 2018, but the external seal and internal moulding was not completed until the next visit on September 26, 2018. - Three upstairs windows were not completed for internal installation of mouldings between August 27, 2018 and the next visit on September 26, 2018. One of these was our bathroom window, which was exposed to water from our shower in this timeframe and therefore potentially susceptible to water and mold in the foam insulation. - Between the penultimate and last visit, they left the final bedroom window relatively unprotected at the foot of our garden, exposed to the elements. This seemed to be a bizarre practice (risk of theft, damage from elements etc). - Majority of work completed on September 26, 2018, but a handful of issues remained in place: 1) A manufacturers defect on the inside of our front door frame; 2) The front door frame is the wrong colour; 3) Capping of a basement window to match the colour scheme of the other installed windows; and 4) Late delivery/installation of the windows has led to a delay in receiving the provincial energy rebate. - We receive the full rebate from the provincial energy deal in November 2018. - After writing a long letter to Brock to catalog these issues and make a partial payment on the outstanding balance (c20% retained), our file is transferred to someone at Brock to handle. Unfortunately, they are soon to be moving to another role and are unable to give it their full attention, so we are left in limbo, waiting for the issues to be resolved. - February 2019 - we receive a call from someone at Brock to arrange for the basement window cap and to fix the manufacturers defect on the door. This visit is scheduled for March 21st, 2019 and is the first time that we think we have dealt with a Brock employee rather than a subcontractor (I could be mistaken here though). The basement cap and door issue (other than the colour of the frame) are resolved. The employee concerned even noticed that our door was sticking a little more than it should so rectified that issue while on site (great service at last!!). - March 29th, 2019 - We receive an invoice for the balance outstanding, with a letter threatening to take us to a credit collector if payment not received within a week. Not wanting the hassle of this, I call and make payment by credit card over the phone. Quite the timeline of events for what should have been a relatively simple installation! If you are happy to be bounced from person to person, with no one taking ownership of your account and where communication between team members is at a premium, maybe Brock are the Company to deal with. I suspect that a $22.5k job just isn't big enough to get real attention these days. I would love to give Brock 0 stars, but on balance, the last installation team member, original salesman, rebate specialist and gentleman that I spoke with on the phone to make final payment today salvaged some credibility in my eyes. Also, the windows are a great quality, offering a great upgrade to our house. I hope that I don't need to be in the market for new windows any time soon, since this experience has really put me off!!

I had 4 basement windows replaced the existing windows were almost 30 years old, the crew made new boxes around the windows where the wood was rotten, took their time and paid attention to detail. asked questions if they were not sure about it and were very open with any challenges they had!

Sales rep Adam was great. This home is a group home for disabled adults and he was very sensitive to the environment. Installation was quick and efficient and the follow up from the head office was very good and quick. Excellent company!!!!!

Last week Brock replaced our 5 basement windows as we had never updated them when we replaced all the other windows in our home years ago. We got a couple of quotes and decided to go with Brock based on the sales pitch together with the price. A team of 3 guys arrived on time on the scheduled day. It took them approximately 4 hours to complete the work which also involved lifting up sections of the deck to get to the window in the furnace room. They were very courteous, friendly and efficient and did a good job overall. An inspector arrived a short while later to look over the work and make sure each window was installed correctly. There were no issues. We would highly recommend Brock to install your windows.

We had windows replaced that were over 30 years old. The install gentleman worked hard and made sure it was perfect! The warmth that is now in the room is such a huge difference! I would highly recommend Brock Doors and Windows!