HomeStars user from Richmond Hill
Answer from pro:
Hello, thank you so much for your 5 star rating! Take care, Brad Gates, B.Sc. Owner / President.
Reply created 3 Apr 2026AAA Gates Wildlife Control
Hello, thank you so much for your 5 star rating! Take care, Brad Gates, B.Sc. Owner / President.
Reply created 3 Apr 2026Hi Georgi, I really appreciate the feedback! Fast and professional service is exactly what we aim for with every call. I’m glad we could get things sorted out for you so quickly. Thank you for choosing Gates Wildlife! Brad Gates, B.Sc. Owner / President.
Reply created 3 Apr 2026Hello, I appreciate your feedback, though I’m sorry to hear the pricing was a surprise. I always want to ensure our customers have a clear understanding of how we quote. We provide a base price over the phone for a standard job with a single entry point, but because every home and wildlife situation is unique, it’s impossible to know the full scope until we see it. That is exactly why we offer free, no-obligation estimates. This allows us to get onto the roof, find all potential entry points, and give you a 'full picture' price before any work begins, leaving the final decision entirely up to you. Brad Gates, B.Sc. Owner / President.
Reply created 3 Apr 2026Thank you for your feedback! We’re glad to hear that our technician took the time to explain the procedure and kept you informed throughout the process. Clear communication is important to us, and we’re pleased it made your experience a positive one. We appreciate you taking the time to share your thoughts! Brad Gates B.Sc. Owner / President
Reply created 31 May 2025Hello Richard, thank you for your review and for acknowledging that the job was done well, we truly appreciate it. To clarify, you were given a free on-site estimate and agreed to the cost before any work began. You were under no obligation to proceed and were welcome to seek other quotes. The price of your job reflected the complexity of your home, your large attic and intricate roof design required more animal-proofing than most and made baby removal much more difficult. Our quotes are based on the unique needs of each home, not just time spent. We’re sorry you feel it was overpriced, but we stand by the fairness and quality of our work. For your reference, we’ve included a few photos from your job. Thanks again for your business. Brad Gates, B.Sc. Owner / President
Hello, thank you so much for the 5-star review! We're thrilled to hear you had a great experience. Your support means a lot to us, and we're always here if you need us again! Brad Gates, B.Sc. Owner / President
Reply created 30 May 2025Hello David, thank you for the great review! We're glad Patrick was able to help and provide clear options. We appreciate your trust and look forward to assisting you again if needed! Brad Gates, B.Sc. Owner / President
Reply created 30 May 2025Thank you so much for the 5-star review! We’re thrilled to hear you had a great experience, and we truly appreciate your support. If you ever need anything in the future, don’t hesitate to reach out! Brad Gates, B.Sc. Owner / President
Reply created 14 May 2025Thank you for sharing your experience! We’re so glad to hear Cassandra and Spencer impressed you with their professionalism and thorough work. It’s great to know you’re a happy customer—we truly appreciate your trust! Brad Gates, B.Sc. Owner / President
Reply created 14 May 2025Thank you for the 5-star review! We’re so glad to hear Joe did an excellent job—he’ll be happy to know his work was appreciated. Thanks again for your support! Brad Gates, B.Sc. Owner / President
Reply created 14 May 2025