AAA Gates Wildlife Control reviews (935)

Review from Jeff H
Rating: 5 out of 5
Review left on 14 Jan 2017
Roof Check & Repair
About 10 days after raccoons tore up our neighbours' roof, ours started leaking. Thinking it was a wildlife issue, we called in Gates. Peter arrived and after a thorough check determined that the leak was the result not of a wildlife issue but simply a section of the roof that had frayed and degraded over time. Although this was not a wildlife issue, Peter was able to solve the problem by patching the roof. In the process of doing so, he identified a few other small issues and proactively fixed those too, all for a very reasonable price. Highly recommended.
Answer from pro:
Hi Jeff H., As you discovered, our skills go beyond just solving wildlife issues. I am glad we were able to restore your peace of mind and resolve your issue with the leak in your roof. Thanks for your review of my Peter and my company. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016
Reply created 17 Jan 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 12 Jan 2017
pest control
We had an issue with squirrels that were accessing our house through a damaged chimney shield. Chris arrived quickly, identified the issue within minutes and installed a one way door. He also repaired the damage as well as a couple of other potential access points. He was quick, efficient, knowledgeable and exceedingly polite. I wouldn't hesitate to use AAA Gates again or refer them to others.
Answer from pro:
Hi ck, having squirrels enter the attic under the chimney shield is quite common. When the chimney is close to the fascia board, the shield extends into the eavestrough causing a gap where squirrels can enter. I really appreciate your kind words regarding Chris and thank you in advance for any future referrals. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016
Reply created 17 Jan 2017
Review from Joanne R
Rating: 5 out of 5
Review left on 11 Jan 2017
squirrel removal
Very friendly and knowledgeable staff, answered all the questions I had. He also showed me the work that was done and took time to ensure I understood what the next steps are. I also liked the fact that he was punctual and patient.
Answer from pro:
Hi Joanne R., it makes me happy when our customers use words like friendly, knowledgeable, punctual and patient. These are the attributes we look for when hiring our staff. Thank you very much for taking the time to write such a great review. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016
Reply created 13 Jan 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 7 Jan 2017
Squirrel removal
Arrived on time, courteous, efficient. Inspected entire roof and repaired areas the squirrels had damaged. Installed a one way door to make sure squirrels were out. Installed screens over 5 roof vents. End result- no more squirrels inhabiting my roof!
Answer from pro:
Hi Cathy, to the point, concise review, I love it! Anyone with a wildlife problem wants the end result that you described but it should also be expected that the service is "on time, courteous and efficient." Thank you very much for your review. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016
Reply created 9 Jan 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 5 Jan 2017
Bird removal from a fireplace chimney
The Wildlife Technician Nick was very professional on his actions and did a brilliant job to safe a little bird, that was trapped in fireplace chimney almost for a few days. He provided consistent, timely, high quality work and was cooperative and responsive. My understanding is that Nick treats others with respect, courtesy, tact, and friendliness and actively attempts to be helpful towards others.
Answer from pro:
Hi Sally, wow! Your review of Nick's service is outstanding. I cannot thank you enough for being so generous with your words. I consider myself very fortunate to have Nick as part of my team. As I do with all the reviews we receive, I will be reading your review at our next meeting. Nick will be very proud of your praise of him. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016
Reply created 9 Jan 2017
Review from Mississauga missus
Rating: 5 out of 5
Review left on 30 Dec 2016
Pest control
Chris was awesome! Came out to the house on time, went up into the attic and checked it out, checked out the roof and all of the ducts....totally knew what to do and troubleshooted the issue. Highly recommend calling them!
Answer from pro:
Hi Mississauga m., thank you for your wonderful account of our services and for complimenting Chris on a job well done. Happy New Year! Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016
Reply created 31 Dec 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 24 Dec 2016
Raccoon damage repair to roof
Waking up to a leak caused by raccoons is not the best way to start Christmas Eve day but thankfully AAA Gates were able to send someone over quickly. Boris arrived and was able to suss out the situation and make some quick roof repairs to prevent the raccoons from making anymore damage as well as anymore water leaking into the house. Such a relief! Thanks so much.
Answer from pro:
Hi Brendan, responding to emergency situations, even on Christmas Eve, is all part of Gates Wildlife's business model. After all, animals don't take a day off over the holidays! lol. I am glad we were able to provide you with peace of mind over the holidays. Thank you for your terrific review! Happy New Years! Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016
Reply created 31 Dec 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 Dec 2016
Raccoons in roof!!
The rep came early the next day & proceeded to encourage the critters to leave the attic--all done very humanely! Then he installed a one way door for the remaining one & secured any & all other entries with steel mesh ! He will be back next week to close it off The rep was very efficient & courteous & answer all & any questions we may have had Very pleased!!
Answer from pro:
Hi trixiekerr, I love your comment, "proceeded to ENCOURAGE the critters to leave..", because that is exactly what we do, "encourage." Gates Wildlife is in the business of humane wildlife removal, meaning that every precaution is taken to ensure the animals are treated with respect and under our watch every precaution is taken so no harm will ever come to them. Thank you very much for taking the time to write your excellent review of my company. Happy New Year! Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016
Reply created 31 Dec 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 Dec 2016
Service
After procrastinating for 3 years we finally had Gates wildlife clean out the dryer vents and cap them off to keep the nests out. I am so glad they recommended doing the other 2 cents while they were here... I was set on o lay doing one but I'm so glad we got all 3 done. Nick was so professional and courteous -- and I'm so greatful that it's another one I can cross off the list. He did a fantastic job, the covers work great and the cleanup made it look like nobody had even been there! Thanks again!!
Answer from pro:
Hi alana3, it is always better late then never. Statistics show that clogged dryer vents are the number one cause of house fires. Therefore, by having the nests removed you may have prevented a fire. Be sure to keep an eye on the dryer vent screen to ensure it does not get clogged with lint. I really appreciate you mentioning that the "cleanup made it look like nobody had even been there!" Thank you very much for your review and for complimenting Nick. Happy New Year! Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016
Reply created 31 Dec 2016
Review from Karolina Paquin
Rating: 4 out of 5
Review left on 21 Dec 2016
Wild life control
We had some outdoor animals running around in our attic and contacted AAA to resolve the problem. They were able to come out quickly and check the premise. This led to a detailed quotation with required and suggested services that should be considered. Nick was very professional and the work was done efficiently.
Answer from pro:
Hi Karolina P., thank you for taking the time to write a review and for complimenting Nick on being very professional. I also appreciate that you mentioned that we provided the option of required work and work that we suggest to achieve a long term solution. Our goal at Gates Wildlife is to provide a 10 out of 10 when it comes to customer service. I would be interested in learning how we could improve our services to have obtained a rating of 10 from you. You can email me directly at bradgates@gateswildlifecontrol.com with any suggestions. Thanks again, Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016
Reply created 22 Dec 2016