AAA Gates Wildlife Control

Rating: 5 out of 5

AAA Gates Wildlife Control reviews (935)

  • Review from stephanie p
    Rating: 5 out of 5
    Review left on 19 Dec 2016

    Animal control

    We had squirrels in our attic and as a result some damage on the roof incurred. Peter was so professional, and pleasant to deal with. The work was completed with proficiency in a very timely matter. I would certainly use this company again if I needed to do so.

    Answer from pro:

    Hi stepnanie p., thank you for taking the time to write a review and for mentioning how professional and pleasant Peter was to deal with. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016

    Reply created 20 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Dec 2016

    Wold animal removal from attic

    Excellent response time. Courteous and helpful dispatch and service staff. Immediate resolution to our problem.

    Answer from pro:

    Hi liz.keen, thank you for mentioning that our dispatch and service staff were courteous and helpful. I will pass your compliment on to them. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016

    Reply created 22 Dec 2016
  • Review from Customer of AAA Gates Wildlife Control
    Rating: 5 out of 5
    Review left on 16 Dec 2016

    Wildlife assessment

    Boris showed up to assess an issue we thought we had with squirrels in the attic. While he was not able to go up onto the 2.5 story roof given the ice and snow conditions and the 60 degree pitch, he spent a good amount of time in the attic. He advised that there were no signs of wildlife and the vents were in tact. The noises I was hearing could have been from the outside as there were tracks in the snow on the roof. He was polite and suggested I monitor and call back should there be a need. There was no charge! Would definitely call back; hopefully I won't have to

    Answer from pro:

    Hi Private User, while snow on the roof can be helpful in identifying certain animal problems it can also hinder our ability to do a thorough exterior inspection. Fortunately an inspection of the attic often yields evidence of animal activity as well. Thank you for your review and if you need to call us back we will be happy to help. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016

    Reply created 20 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Dec 2016

    Humane wildlife removal and prevention

    They identified problem areas and performed work to remove and prevent wildlife from coming into the attic. I was particularly pleased with their quick reply to my after hours phone message and scheduling of a next day appointment. Also, they clearly communicated the work done and to be done.

    Answer from pro:

    Hi paulina.s, thank you for mentioning our "quick reply" to your phone call. You can be rest assured that we will respond just as quickly if you need us to come within the year under our guarantee. We stand behind our work. Thank you for your excellent review. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016

    Reply created 15 Dec 2016
  • Review from angierehal
    Rating: 5 out of 5
    Review left on 9 Dec 2016

    Wildlife Removal

    I had wildlife (raccoons) get their way into my roof on inside. Chris was very friendly and explained to me what work needed to be done to get ride of rhe wildlife and secure the area until spring when roof will be changed. Thanks!!!!!

    Answer from pro:

    Hi angierehal, I really appreciate you taking the time to write a review and for complimenting Chris. It is not uncommon for animals to target a roof that is at the end of its life span. Sometimes the roof board becomes weaker as the shingles start to fail, which makes it easier for the animals to enter. Thanks for allowing us to humanely solve your wildlife problem. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016

    Reply created 12 Dec 2016
  • Review from Rebecca Whiteside
    Rating: 5 out of 5
    Review left on 9 Dec 2016

    No more squirrels in the attic!

    Upon realizing that we definitely had squirrels in our attic and not running around on the roof, we contacted Gates. They had someone at our house to check things out within a few hours. Tony went up on the roof and found the problem - a gap left when the soffit was pushed up when we had the roof replaced last month; the roofers forgot to pull it back down leaving a huge doorway for the lucky squirrels to enter our attic. Tony took some pictures for me so I could see the problem myself and then he prepared an estimate for the work and e-mailed it to me to review. He explained that he included some recommended services in the estimate but he was not at all pushy about those. He then left the estimate with me and gave me his cell number so I could call when my husband and I made a decision. I contacted him about half an hour later (after the roofer refused to step up and cover the cost of the squirrel removal) and he didn't think he could come back that day but he arranged for someone else to come by later that afternoon. Tony's colleague arrived about an hour later and In less than an hour, everything was done (one-way gate) and after hearing some scurrying and scratching for a few more hours as the squirrels realized their easy access was gone, the attic was quiet and we have heard nothing since. :):) Very impressed with Gates and will definitely recommend to friends/neighbours if they have a need.

    Answer from pro:

    Hi Rebecca, I love how you explained our service and the communication that ensued after our initial visit. I am sorry that you were unable to get the roofer to "step up and cover the cost of the squirrel removal". Unfortunately roofers don't understand what animals are capable of and leave openings that let animals in. Thank you for your referral and for any future referrals you may send our way. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016

    Reply created 12 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Dec 2016

    Squirrel Removal

    Gates Wildlife Control did a great job getting rid of the squirrels from our attic. They were able to come to our house to give us a quote quickly, and returned promptly to do the work, and for follow-ups. Boris was friendly, courteous, and professional. After the squirrels were gone and the one-way doors were removed, Boris closed up the access points with galvanized wire mesh. He even spray foamed the openings at our request (we provided the spray foam) to keep out bugs and the weather!

    Answer from pro:

    Hi Will & Deborah, thank you for your referral and for complimenting Boris on a job well done. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016

    Reply created 12 Dec 2016
  • Review from dimarder
    Rating: 5 out of 5
    Review left on 7 Dec 2016

    Squirrel removal

    Installed one way door for squirrels to safely leave attic but not return. Were polite and very professional. Made an effort for timely service as it was an emergency situation

    Answer from pro:

    Hi dimarder, thank you for mentioning that we responded in a timely manner for your emergency situation. We do try to make time in our day for situations that need to be dealt with quickly. Thank you also for your review and for hiring Gates Wildlife to humanely solve your wildlife problem. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016

    Reply created 12 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Dec 2016

    Raccoon damage repair

    Super quick, professional, and thorough service. So happy with this company and highly recommend their services. They are pros!

    Answer from pro:

    Hi TCJ, thank you for your review. I love how concise and to the point it is. I especially like your comment "They are pros!" Also, thank you in advance for any future referrals. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016

    Reply created 15 Dec 2016
  • Review from Tony .T.
    Rating: 5 out of 5
    Review left on 5 Dec 2016

    Wildlife removal

    I would highly recommend calling AAA Gates Wildlife if you are having any problems with wildlife in and around your home. They are highly knowledgeable and extremely thorough, professional and courteous and provide excellent customer service. We had raccoons removed by AAA Gates Wildlife earlier in the year and recently called them because we noticed that the fascia of our home's roof peaks had come loose. We weren't sure if raccoons would be able to climb that high and if they had been trying to get through the fascia?  Peter got back to us right away and even came out to take a look.  He found that the fascia hadn't been screwed in properly when installed during our renovation and had come loose with the wind. Peter was nice enough to fix the fascia at no charge. Earlier in the year,  when raccoons had ripped a piece of our siding and settled into our attic, we called AAA Gates Wildlife because they came highly recommended from friends. They returned our call the same day (it was early Sunday morning when we heard a loud crash on our roof and the sound of scratching and snarling from the attic) and they were at our home early the next day. They inspected the attic and installed a one-way door to ensure our unwanted visitors could not get back in once they left. They also inspected the rest of the roof and eaves around the house for other areas raccoons or other critters could use to get into our house.  I really appreciated having a clear written estimate along with a guarantee. I also appreciated how Peter took the time to explain what he found, my options to fix the problems and what should be done to avoid issues in the future. Within 2 days AAA Gates was back to make sure the raccoons were gone. They repaired the damage to the roof and replaced the one-way door with a raccoon-proof wire mesh cover and also fortifying other vents so we wouldn't run into any other problems in the future. So far no unwanted visitors! 

    Answer from pro:

    Hi Tony, Wow! What an incredible review. I honestly don't know where to start. Thank you for mentioning that we returned to your house to address your concerns about the loose fascia and secured it at no charge. Our priority is to make sure our customers are happy and we are prepared to do whatever it takes to make sure that you would feel comfortable recommending us to your family and friends. By the way, please thank your friend for recommending us to you. I also appreciate your detailed description of how the job unfolded. This will help others with a similar problem understand the process. Thanks again! Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016

    Reply created 7 Dec 2016
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