AAA Gates Wildlife Control

Rating: 5 out of 5

AAA Gates Wildlife Control reviews (935)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 6 Jun 2016

    Great Company...but I think the rep. was a little lazy.

    In January, Gates sent a rep to remove a raccoon and block in the hole in our roof. They had been to the house before years earlier, and we had a great positive experience. This time the rep. didn't want to disturb the raccoon and just installed a one way door. And thanks to the mild winter he examined the roof, etc. After a week went buy, they came back to seal up the One way door since I hadn't heard any noise. After the first service, they up-sold some pest control treatment, I really felt he did the absolute minimum for the extra fee. I had to plea with him to treat some common areas and the garage. In the attic, he didn't want to do much since the raccoon was there. We ended up having to call another company a week ago, due to the mice (and I hope another raccoon that had been decomposing) and smelling up the attic area. I know Gates is a great company and our first experience was AAAMAZING (also a removal of some baby raccoons, and a one way door for the mom to come out and move her babies). The most recent visit, was much less than I expected from a premium priced service provider. It was also a little harder to get them to come in quickly (a 2-3 day wait) versus the company we just used (about a 12 hour wait). Regardless, of the company, it comes down to the personnel they send to your home. As an animal lover, I understand balancing the needs of wildlife, with that of the homeowner; but I really felt the lack of effort was out of laziness and/or lack of care/training, versus the best resolution.

    Answer from pro:

    Hi ac, I truly believe the second company you mentioned in your review was not my company, AAA Gates Wildlife Control, based on your description. You stated "I had to plea with him to treat some common areas and the garage." My company does not treat for mice. Could I please ask you check your records to verify the company in question and call me at your earliest convenience to discuss this matter. My cell phone number is 416.994.1171. Unfortunately, there are a number of companies using AAA in there name and I am afraid you may have confused us with someone else. Sincerely, Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016

    Reply created 9 Jun 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Jun 2016

    Thank you for helping to evict the pigeons !

    We live in Brooklin, Ontario and had Pigeons move into our 2 story home via a drainage spout on our upstairs balcony. Then they had babies. They made their nest in our soffit(?sp) and could be heard in the ceiling of our garage. Peter came back 4 times to make sure they were all gone and eliminated their access to our home. He even fashioned an ingenious, humane escape route for one pigeon that refused to leave. He ensured that once it came out, it couldn't go back in. So happy with the service. Professional, knowledgeable and patient. I would use them again (but, I don't think i'll have to for this situation) and I would highly recommend AAA Gates Wildlife Control. No pigeons were harmed in this eviction process ! Thanks so much :-).

    Answer from pro:

    Hi Catharine, thank you for mentioning that "no pigeons were harmed in this eviction process!". As with all the animals we deal with, they are treated with compassion and dealt with in the most humane manner. Thank you for taking the time to write a review and for complimenting Peter for a job well done. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016

    Reply created 17 Aug 2016
  • Review from heather Carson
    Rating: 5 out of 5
    Review left on 30 May 2016

    Noise in the attic

    We had just recently purchased a new home when we heard some noises in the attic so I called AAA Gates Wildlife Removal and they came and assessed the attic and took care of the situation very efficiently. I would definitely recommend them to my family and friends

    Answer from pro:

    Hi Heather, Thank you for your review. We hope you are enjoying your new home (and the peace and quiet!). We really appreciate the recommendations! Tara Baker Manager

    Reply created 3 Aug 2016
  • Review from Customer of AAA Gates Wildlife Control
    Rating: 5 out of 5
    Review left on 27 May 2016

    Birds nest removal from bathroom vent

    Pete N did a great job of relocating a starlings nest and its three chicks from within a bathroom vent duct to a new temporary nest in a repurposed milk jug. Pete installed a new vent cover and a mesh grill to prevent further nesting in the vent. Pete located the temporary nest close to the old site so that the mother bird would continue to nurture her chicks until fledged. The happy outcome is that today the three chicks flew off with their mother and I have a new protected vent. Thanks Pete

    Answer from pro:

    Hi, thank you for describing exactly how the removal of parent birds and their chicks is performed. I don't think I could have described it better myself. The humane procedure that you described was developed by Gates Wildlife to ensure the baby birds would be reunited and continued to be raised by the parent birds. I often refer to it as "working with Mother Nature, not against her". Thank you for your great review and for complimenting Pete. Brad Gates, B.Sc. Owner / President -Awarded HomeStars Best Of 2015 & 2016

    Reply created 29 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 May 2016

    Professional Service

    I would highly recommend AAA Gates Wildlife Control to anybody in need of dealing with unexpected guests. This was not the first time I hired this company to help. The team is very friendly and helpful from booking the appointment to finishing the job. This time they helped to remove a bird's nest (with grown birds) hidden in the soffit of the roof. They were very efficient and professional and explained the situation in detail. The fees was also reasonable.

    Answer from pro:

    Hi Winnie Ho, thank you for hiring us again to solve your bird problem at your new home and for writing such a complimentary review. It was a pleasure meeting you and your husband. Brad Gates, B.Sc. Owner / President -Awarded HomeStars Best Of 2015 & 2016

    Reply created 27 May 2016
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 12 May 2016

    Squirrels Came Back

    We called Gates because we heard a squirrel in the attic. They came and closed up "all" of the entry points and put in a one way trap to catch the squirrel. They removed the squirrel and gave us a 1 year guarantee that if the squirrel came back that it would be removed. 2 months later another squirrel was back in my attic. We called them to come remove it. They sent some one out and looked at all of the entry points that they had sealed up and said that all of the entry points were still sealed and there are no new entry points and for us to keep an ear open to ensure there was indeed something in the attic. Every night I would hear scratching. 1 month later I took the day off work and called them again so that I could tell them where I hear the squirrels. someone came, climbed on my roof and left a sticky note on my door and that said there are no entry points and that it wasn't squirrels and that it may be other rodents. I ended up having to climb into my attic to set a trap and sure enough I caught a squirrel. Thanks a lot Gates. Waste of money.

    Answer from pro:

    Hi leehitachi1, unfortunately I am unable to locate a record of having performed any work for you in our records. However if we did perform work for you, I am terribly sorry that my technician was unable to find the squirrel entry hole during our latest visit and for the aggravation this has caused you. I would like to offer you your money back (under our money back guarantee policy) and return to close the squirrel entry hole on the roof at no cost. Please email me at bradgates@gateswildlifecontrol.com to arrange for the return of your money and to schedule an appointment for us to close the hole on the roof. Please accept my deepest apology for any inconvenience we have caused you. UPDATE MAY 27, 2016 (2 weeks later): we have still not identified leehitachi1 as a client of ours and they have not contacted me to have their money refunded. Brad Gates, B.Sc. Owner / President -Awarded HomeStars Best Of 2015 & 2016

    Reply created 13 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2016

    A Squirrelly Situation

    Tis the season! We had a squirrel chew through a roof vent and after patching it up ourselves she chewed through another vent immediately...I swear I could hear her building bunk beds for her pups so it was time to call in the pros. AAA Gates was recommended to us through a facebook group (who all rave about them too) and true to form they were right on time and super professional! Blake examined the situation and was back with a thorough quote in no time explaining all the ins and outs of the process and guarantee. He went ahead and replaced the chewed roof vents and caged the rest to prevent any future re-entry by our squirrel friends. With a one-way door for their exit in place, he'll be back tomorrow to take that off and seal it up for good. All work is guaranteed which is comforting - if they happen to get back in we're covered! My favourite part about the experience was that you can really tell that not only did Blake know about removing animals - he really knew a lot about the animals themselves and genuinely cared about their safety - our squirrel friend was not happy to see him and when we asked if he gets bitten a lot he simply said 'that's the trade-off for grabbing an animal before it jumps to it's death' - as in, he could leave it but he'd rather have the bite than let the animal get hurt. Highly recommend these guys - they do good work and love the animals too which is super important :). Aliki

    Answer from pro:

    Hi Aliki, what an amazing review. I cannot thank you enough for not only taking the time to explain our work but for also highlighting our commitment to care for the animals. I also loved the fact that you quoted Blake. I started Gates Wildlife 32 years ago because of my love for wildlife and today every member of my team shares my passion and takes great steps to ensure their safety. Brad Gates, B.Sc. Owner / President -Awarded HomeStars Best Of 2015 & 2016

    Reply created 27 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2016

    Pest Control

    Blake from Gates Wildlife came to remove a mother raccoon and 5 babies from our attic. He was very polite and calm and took the time to explain what he was doing and why. I would highly recommend this company to anyone.

    Answer from pro:

    Hi Marielle Demers, thank you for your review and for complimenting Blake for a job well done. Brad Gates, B.Sc. Owner / President -Awarded HomeStars Best Of 2015 & 2016

    Reply created 27 May 2016
  • Review from Customer of AAA Gates Wildlife Control
    Rating: 5 out of 5
    Review left on 29 Apr 2016

    Bird nest and baby squirrel removal from 2 bathroom vents.

    AAA Gates Wildlife Control removed a bird's nest (no eggs yet) from one second floor bathroom vent and 'relocated' 5 large baby squirrels from another second floor bathroom vent on the opposite side of the house. The squirrels had to be removed through the attic by disassembling the vent. New flaps and wire cages were then installed outside to prevent future "residents." Service was top notch, friendly and a reasonable price. Will recommend and will use them again in the future.

    Answer from pro:

    Hello, thank you for your review of our bird and squirrel removal services. Your job was certainly unique having both birds and squirrels in opposite sides of the house. Thank you also for posting that great picture you took of me holding the baby squirrel. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best of 2015 & 2016!

    Reply created 2 May 2016
  • Review from Customer of AAA Gates Wildlife Control
    Rating: 5 out of 5
    Review left on 28 Apr 2016

    Mother Racoon & 5 Baby Racoons!

    AAA gates wild life control... I would recommend them to anyone that needed say a highly trained wildlife technician such as Tony who would safely remove 5 baby raccoons from the attic. And place the baby raccoons in a heated box container(with a door flap) & install over the hole a one-way door( with a exit ) to guide & reunite the mother raccoon with the baby raccoons on the roof. The following day Josh another highly trained wildlife technician would tell me the good news that the heated box container was empty. The mother raccoon had reunited with her 5 baby raccoons and had relocated her family to a secondary den. Tony had installed a temporary wire mesh covering of the two holes on the roof and a cap wire mesh covering the chimney hole, ensuring that mother raccoon would not return to the attic. Josh covered the two holes on the roof with metal sheets and reinstalled the wire mesh to raccoon & weather proof them. Thank you Tony & Josh from AAA Gates Wild Life Control

    Answer from pro:

    Hi, I love the fact that you totally explained how the job unfolded from beginning to end. Your review will be extremely helpful to others that want to understand the process of removing a mother and babies during the spring. THANK YOU! Brad Gates, B.Sc. Owner / President -Awarded HomeStars Best Of 2015 & 2016

    Reply created 27 May 2016
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