A1 Quality Chimney Cleaning & Repair

Rating: 5 out of 5

A1 Quality Chimney Cleaning & Repair reviews (289)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jan 2021

    Chimney inpection and prep.

    I called during the busiest time of year (early December). They were very pleasant on the phone and made every effort to accommodate me, despite being so busy. There was a mix up with the visit date, but they showed good customer service, were very apologetic, and rectified the issue to my satisfaction - they prioritzed me and sent someone as soon as possible. Owen, who came to do the inspection, was extremely knowledgeable - took the time to teach me how to get the best out of my chimney and gave me tips (plus sent me an email with instructions). As it turned out that a cleaning was not necessary, but just an inspection and opening up, he reduced the price - which was very honest. I would gladly recommend A1.

    Answer from pro:

    Thanks for the great review, Marjorie! I'm glad we were able to get everything resolved for you. Good luck with the fireplace!

    Reply created 13 Jan 2021
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 7 Jan 2021

    Fireplace cleaning

    We have used the fireplace regularly since November with no issue. Had the fireplace cleaned today and when we lit the fire tonight the house filled with smoke. Tech left the damper on the flu half closed. Unprofessional to say the least

    Answer from pro:

    Thank you for your feedback, Nancy. I am sorry that you had this experience. Normally, our technician would leave the damper fully open or closed based on the customer's preference. Unfortunately, he did not let you know of the damper position and we apologize for this. We recommend to all of our customers that they check to ensure the damper is fully open prior to the start of a fire. We do understand that this does not alleviate the responsibility of the technician to have notified you of its position prior to leaving.

    Reply created 11 Jan 2021
  • Review from Customer of A1 Quality Chimney Cleaning & Repair
    Rating: 5 out of 5
    Review left on 24 Nov 2020

    Fireplace/Chimney cleaning & inspection

    Basement fireplace had not been used for some 40 yrs. Tony inspected & cleaned firebox etc. He was on time, polite and knowledgeable, leaving site clean! I would recommend A1 for this service. Staff also were very friendly.

    Answer from pro:

    Wow I'm so happy to hear! Glad we could finally get this fireplace up and running!

    Reply created 26 Nov 2020
  • Review from Customer of A1 Quality Chimney Cleaning & Repair
    Rating: 5 out of 5
    Review left on 21 Nov 2020

    Cleaned chimney. Hadn’t been cleaned in over 15 years. Installed screening to stop small birds entering.

    Multiple birds flew down chimney this fall and became trapped in fireplace. Had to carefully remove and messy soot stains in living room. Nathan was completing another job in our area and came same day we ordered service. Done! Yay!

    Answer from pro:

    Thanks for the awesome review! Nathan was delighted to hear about it. Glad we could get all the birds out of there!

    Reply created 26 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2020

    Chimney and wood stove cleaning

    During this pandemic time, the majority of companies try to bill you for unnecessary work, and unless you have a big install or repair they don't even bother to show up, but A-1 was honest from the moment they answered my call, have fantastic customer service, professional service, on time and great attention to detail. I recommend A-1 Quality Chimney Cleaning & Repair without hesitation

    Answer from pro:

    Thanks, AnaBela! We are always happy to help. I was so happy we were able to get you your WETT inspection report for the insurance so quickly. Best, Kelley

    Reply created 19 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Nov 2020

    Chimney Cap

    In July I noticed my chimney cap was gone. So I contacted A1 Quality Chimney. Aaron give me a quote for a new chimney cap and arranged for somebody to come out in a couple days to install it. It was installed in 15 minutes Very satisfied

    Answer from pro:

    Thanks for the great review, Bas! I'm glad we were able to come out so quickly!

    Reply created 19 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Oct 2020

    Stellar customer service

    The staff from this company is phenomenal. From the moment you book your appointment until the service is completed, you deal with polite, knowledgeable people. Tony just came to our place to check the fireplace and to teach me how to use it. What a nice guy who really knows his craft. I highly recommend their service!

    Answer from pro:

    Hi Camila, It was a pleasure speaking with you the other day and I'm so happy that Tony was able to walk you through everything! I hope you have a great season enjoying your new fireplace! - Kelley

    Reply created 27 Oct 2020
  • Review from Mariela
    Rating: 5 out of 5
    Review left on 18 Oct 2020

    Chimney cleaning and firebox repair

    I called the company to book an appointment based on the reviews in Homestars and I'm happy I did! The appointment was booked for a time 2 weeks from the call but I was told that if they had an opening they will call me back. Shortly after I got a call and the appointment was bumped 1 week earlier. Odene came to do the fireplace cleaning and repair some missing mortar in the firebox. I also had some questions about the chimney and underneath it in the basement. He was very friendly and took the time to answer all the questions and explain the answers to me. I am now confident that the fireplace is in good working order and I'm ready to enjoy it again in the winter. Thank you!

    Answer from pro:

    Thank you for the wonderful review, Mariela! We were very happy to get everything set up for you so you can operate the fireplace safely.

    Reply created 20 Oct 2020
  • Review from Customer of A1 Quality Chimney Cleaning & Repair
    Rating: 5 out of 5
    Review left on 15 Oct 2020

    Chimney cleaning and stack repair

    Excellent friendly service. They cleaned both my fireplaces and reinstalled a cap which had blown off one of the stacks. I was given their name from another home owner who had also had a positive experience.

    Answer from pro:

    Thanks for the amazing review! Nathan was very glad to hear it! Best, Kelley

    Reply created 16 Oct 2020
  • Review from Hugh Elliott
    Rating: 5 out of 5
    Review left on 7 Oct 2020

    Chimney cleaning and Cap mesh installation

    The people at A1 took really good care of us. The first tech was unable to install the mesh on our chimney cap (didn't have a tall enough ladder). However, he did a good job with the cleaning of our chimney and fireplace. When we followed up for the mesh installation, A1 were apologetic for the delay and sent Owen out quickly to handle it. The mesh was installed, the cap replaced and secured with our complete confidence. Thanks so much. Would absolutely recommend.

    Answer from pro:

    Thanks for that great review, Hugh! I'm glad we were able to get the chimney cap resolved. I've let Owen and Odene know about your kind words as well.

    Reply created 8 Oct 2020
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