When Aire One called to arrange my yearly Furnace and Air Conditioner tune-up, they gave me lots of flexibility vis a vis the time for the technician to complete the job. The technician, Jacob, arrived at the time agreed to, and was very polite and efficient. He tested all relevant components on my furnace and air conditioner, and asked me if I had any questions. He did not rush through the job, and made me feel like the tune-up was truly his first priority. What made this visit so special occurred when Jacob went outside to check the central air unit, and when he was inspecting the unit, he noticed that two baby bunnies had fallen into one of my window wells(adjacent to the air conditioner) and were clearly unable to get out. He came inside to let me know that this had happened, and the two of us problem solved and were able to save the two baby bunnies. I was incredibly impressed by Jacob’s compassion and willingness to help me rescue the bunnies. The entire experience was very pleasant, and I was very happy with this young man’s professionalism, friendliness, competence and compassion. Jacob reflects very well on his employer, and I would definitely recommend this business to anyone needing to buy or service their furnace and/or air conditioner.