Had a new furnace installed in 2011 with 10 year warranty which included annual servicing for free (well I am sure it is accounted for in the pricing), First few years had them come out and do the necessary checks, but life is busy and never got around to staying up to date. Turned the furnace off last week as the outside temperature was fantastic, and thought winter was over, last few days have been cold so turned it back on. For some reason it didn't work, so called Aire One to come and check. They were very quick to tell me because I wasn't up to date with annual checks, that now I had to pay a $99 dispatch fee. Was never advised in 2011 this would be the case. But I am sure it is probably covered in some small print somewhere, will need to find the contract to validate that to be the case, seems like a money grab...but whatever. Tech shows up 2 hours later, takes a look and says a motor and a pan needs to be replaced, which is under warranty but the labor is not??? again because I hadn't had annual check ups. Tech says happens all the time, it is very typical and generally a maintenance item. So labor plus dispatch fee comes to $500 and needs to be paid on the spot, as the tech is coming in tomorrow to install the parts. Fine, decide to take the day off of work to ensure I can let the tech into the home to do the repairs, then called at 9:30 to be advised that parts are not available until Monday. NOT TRUE, parts are available they just don't work on the weekend and wont get the parts until later today or Saturday. I am sure they would not accept me telling them, I don't have the money to pay you today, have to wait until next week. CRAZY....that is what you get for payment in advance and having people make commitments they cannot live up to. now have no choice, lost a days work, and have no furnace until monday...girl whom called me back very poor attitude. Oh well I suppose it is my fault for not having the annual maintenance done, which likely would not have uncovered this issue as the crack in the pan is a hot cold issue, would have and could have happened anytime. TOUGH LESSONS LEARNED
