Ultimate Choice Movers reviews (140)

Thanks for your kind words Mr. Abdul. Hope you are enjoying your new home and the new baby. Take Care.

Thank you for your review. Hope you are enjoying your new home. Happy Holidays.

Thanks for your kind words. Glad to be of service. Enjoy your new home.

Glad to be of service. It was a pleasure working with you aswell. Enjoy your new home.

Great to hear from another satisfied customer. Enjoy your new home.

It was a pleasure to work with you and your family as well. Enjoy your new home.

Mr. Im: In response to your above allegations. Today I left a message for you and up to this point I have not heard back from you; therefore, I will try to make sense of all this via homestars. You booked a move with our company on June 3rd for the move to take place on July 7th. Although you did not request any insurance coverage with our company, this does not sway us from trying to help you with your claim. To reply to your comment, "The movers showed up late." You had requested the movers be there between 8-9am the morning of your move. They actually showed up at 9:50am meaning they were 50 minutes late. You were informed in the AM that there was a minor delay. To reply to your comment, "They literally crammed our stuff into the van, and couldn't even fit everything in." Our representative came to your home on May 23rd and did a full inventory of what you were moving. After doing the calculations your items should have fitted into the 24ft truck which also was agreed on by you and signed for via contract. Sometimes customers will say that certain items are not moving or they under estimate their boxes, this is not the fault of the moving company. To reply to your comment, "They damaged our furniture with dents and scratches." I have a claim form faxed by you or your wife indicating that the top metal rods on a vanity were damaged, office cabinet dented and a scratch on the hardwood floor. The vanity was repaired at no cost to you and returned. The filing cabinet as explained to your wife would not be insured due to the fact that all the files were left inside which made it very difficult to carry because of the weight. As for the floor I agreed with you and your wife that I would have this paid out. Even though you did not take insurance on your move, we covered items that you did not even list on your claims list. We sent a technician to your home and did all repairs (scratches) at no charge and your wife accepted the repairs. The technician, although he didn't have to, touched up items that were not fresh damages. The day of the move, we also compensated you $145.00 for the scratch on your floor which was deducted from your final bill. The move that you claimed was a $2000.00 job was actually $1270.50. The amount you paid for the end of the day was $1270.50 - deposit of $110.00 = $1160.50. You paid the driver only $1015.00 because our company gave you a refund for the floor. I am very sorry that it has taken so long to resolve this issue with you. I was truly out of the country on a family emergency I left the beginning of August (just as we were resolving your claim) and returned mid November. As for your comment about so many company names you are correct, we have 2. One is for overseas and the other is for local moving; therefore, that is why you think we have so many company names. You were not being ignored. The staff members instructed you that I was not available to take your call. You calls were answered until you were calling and very impolitely trying to intimidate the workers verbally. Once again I am very sorry that it came to this. I did leave a message for you and hope that someday I will get the opportunity to discuss the above with you. Regards, Michelle

It was a pleasure working with you and your family. We all hope that your family is enjoying their new home.

When this customer called to book with our company it was originally a move only. A short while after the booking she had requested a pack job aswell. The original quote was for moving only. Based with an over the phone estimation on a two bedroom the customer was quoted statistically 6-8 hours. When the customer had requested packing, we wanted to do it the day before the move, she declined and wanted it done in one day. We had also requested she use a 3 man crew and once again it was declined. When the call came into our company the morning of the move, we acted on the call and had arranged for packaging materials to be delivered promptly and a packer added to the job. At the time this was explained to the customer and she was happy with that, or so she expressed. Since the customer did not have to be out of the condo that day, we also gave her the option to move the next day which was also declined. When we are packing, we request that the customer or representative be at the job because some things may get overlooked therefore, we do not have issues if anything gets left behind. We were unaware that the customer would not be present the day of the move. The only thing to our knowledge that was not taken was the items in the fridge and freezer. The customer had requested these items not to be moved. Upon delivery of the items, the customer was telling the crew where to put the boxes. the residence the customer moved into was very small. Items had difficulty fitting in areas. We were requested to bring items through a back entrance which the customer did not have shovelled and wanted us to walk through a lot of snow to do so. Not very considerate might I add. As for unpacking, we do not offer this service since the majority of customer would like to wash their items before putting them away. There was never any talk of unpacking. The calls that came through our office were not very professional as well. At the end of the day, I told the husband that I know it wasn't great at the beginning since we came unprepared for the packaging, but I want to personally make sure that they are happy in the end. The hours charged for the move should've been 10 3/4 hours + 1/ hour travel. I charged the customer only 8 hours + cost of materials. On top of that I gave another discount. I asked the husband what he felt he should pay for the move his answer was $850.00, which I accepted. I thought by giving the customer such a large discount, I had at less compensated for the mishap. Overall, we accepted the mistake and tried to correct throughout to no avail. This is NOT the service we offer to our clients. This is the FIRST time this has ever happened. We are a small company and take alot of things personal. We always put our customers first. No one is perfect but we did try to rectify the problem.

Hi Jerry, thank you so much for your review. All our crew really enjoyed working with you as well. Good luck with your new home. Best Wishes, Michelle