AtlasCare reviews (2545)

Called Atlas for the first time this week when my AC was leaking 9L of water a day into my basement. The Technician arrive right at the top of the scheduled window and she diagnosed our problems right away. She also identified some other issues with the original install, that she was able to fix on the spot at no additional cost. We were very happy with the professional service and signed up for their care plan.

After an in-house pre-inspection and $9500 estimate, followed by a $2500 deposit, we were all set up to have AtlasCare replace our HVAC system. Their guys came this morning and did not bring the right equipment to install the AC unit on top of our 4th story town house. The manager emailed this afternoon to say that they won't be able to do the job at our unit and asked us to call one of their competitors instead (Dupont or Alpine Air). Really?? Won't be recommending these amateurs to anybody.

Excellent service. Fast and thorough . Friendly. Put on shoe protectors before entering home. Advised of what to watch for in the future. Being as I was a passed maintenance manager I was very impressed. If I was hiring he would be my first pick as a maintenance worker.

Needed a new AC unit in the middle of a heatwave. Old one gave it up and one week later - two AtlasCare visits and I have a new unit which is cooling my home wonderfully. Thanks to Dave D. and Adam M!

Very professional job, very much satisfied with technicians and the whole job. I think price was too high, mainly considering I have a monthly payment plan for my furnace and air conditioner.

on the hottest and most humid Saturday of the year, my AC died. Turned out my whole HVAC system had failed and there was no reviving it. Recalling I had heard about AtlasCare on the radio, I called. Someone came within 30 minutes! Although he gave me the bad news, his professionalism gave me some comfort. Someone from sales came the next day to give me a quote. More bad news, but again - approached the situation in the best way possible. The system was installed yesterday. Took seven hours, but the three installers couldn't have been nicer and today my house is cool. They explained everything - warranties, filter changes, servicing, etc. Great guys. I HIGHLY recommend AtlasCare!

I was NOT a happy girl to discover (on one of the hottest weekends of the year so far) that my old AC unit had finally given up and died on me. We looked online for some companies to investigate and one in particular stood out: Atlas Care. This was mainly due to the extremely high amount of good reviews on homestars.com as well as the comments that had been submitted. Our first contact was with Erin, who was very prompt in responding to our request for an in-home estimate, as well as providing us with the contact info for the estimator should we need to change the appointment. Matthew (our hip, in-home estimator) came to our house and was a pure delight to deal with! He didn't even mind our two large, urban horses (aka 150 lb American Akitas). He kept me in the loop as far as how everything was proceeding as well as answering any other questions I had, regardless of how ridiculous they may have been. Install day came and I was even more impressed with the crew of Mark, Adam and Lindsay who came into my house, protected all my floor surfaces like they were their own, and set down to work. The work was efficient, tidy and the install appearance was stellar! It looked amazing! Ya, I know...hard to think how a furnace and AC unit could look amazing, but all the caulking and sealing was precision perfect, everything was clean and straight and it really did look fantastic. They ran into a slight hiccup with my decades old wiring for my old units and they ended up having to run completely new wiring to be able to hook both units up and have them functioning perfectly. This extra work took them quite some time past what should have been the end of the install, delaying the start of their weekends, even meaning a VERY LOOOOONG drive home for at least one of the crew. They insisted on making sure that myself, my husband and my two very burly, winter-type dogs were comfortable, something I particularly was extremely grateful for. I can not tell you how impressed I have been with this entire process. I have been, and will be recommending Atlas Care to any and all who will listen. We never did investigate any of the other companies we viewed online, and I can say with absolute certainty that I am VERY glad we didn't. They were on top of the list for a reason, and with customer care and assistance such as we received, they will remain there for a very long time. Thanks so much for all the great work! The Merkel Family Dannii, Todd, Talisker & The Woodge

Cleaned air duct, 2 hours and done. Great job,great guys, and house left clean. Had a air conditioner and new furnace done with them a few months ago and returned again.

We have been an Atlas customer for over 20 years and now are considering the purchase of a new furnace for our home after being in this house for over 50 years. The fact that we consider buying with Atlas says something about our trust in your company. We were impressed with the two young men, Travis and Anthony P who did our Duct Cleaning on Friday , June 17; they worked politely and efficiently on the job .

My service technician Eric was great. Showed up on time and was very professional. Great attitude - very knowledgeable. Fixed problem quickly and was very courteous. Highly recommend this company.