AtlasCare reviews (2545)

The technicians Deshawn and Garrett were very professional and very courteous. They took the time to explain what they were planning to do. I would highly recommend Atlas Care to friends and family. I have been using Atlas Care for many years and I have always been extremely satisfied with the service provided. Deshawn and Garrett are certainly an asset for the company.

Installation day is a nightmare. Do not use them. I had taken a day off to get a quote, had thorough inspection of the basement done, explanation of plumbing requirements needed for new furnaces that need drainage for condensation. We discussed the options and I decided what I wanted. None of that information given to the installation guys, they even ran the exhaust pipe across the wrong side of the room - which I also discussed extensively with Jeff Maund. Instead of being discretely along the duct work, easy to box in later, it is on the wrong side of the room, first thing you see, and we will have to make another bulkhead in the room to hide it - against a cement wall so I don't even know how we will do that, probably have to pay someone now. Installation day I couldn't be there, installation guys don't have the information I gave the sales guy. My husband is trying to explain it, installation guy is trying to explain it, it sounds different from any options I was told before. I was told I could get a plumber in anytime before it got cold to connect the drainage to the indoor pipes, now we are trying to get a hold of one today to talk to the installers to see if they can tell them what must be done. Mass confusion, quarrelling with my husband on the phone. I had other jobs to ask the plumber about but he might be coming today instead of later because of all this confusion. Jeff said we didn't need a new thermostat, installation guy says we do and they place it so far off where the old one was that we will have to do more patch work there. Jeff asked about our humidifier on the duct work, I said don't worry about it, has never worked the 9 years we have been here - but there it is, all installed on the new duct work, shiny new pipes going into it! Less important, the AC unit is huge, not what was in the pamphlet at all. Why did I waste booking a vacation day to get a quote when details of our house and what we want either wasn't shared or was inaccurate? This shouldn't be this difficult. I am so mad about the pipes on the wrong side of the bedroom downstairs. The only thing Jeff heard from me and passed on to anyone, is yes I will pay for it.

My AC failed on a Sunday afternoon of 30 degree-plus day. Within 2 hours of my call, AtlasCare had dispatched a technician (Stephanie) to my house. Stephanie very quickly diagnosed the problem (blown capacitor) and had the unit back up and running in no time, for a very reasonable price under the circumstances. Overall I was very impressed with AtlasCare's responsiveness, and with Stephanie's skill and professionalism.

I would highly recommend AtlasCare. The sales representative Margaret was very thorough and did not pressure me to make a decision. The installers Gary and Gabriel were very professional and courteous. The installation went smoothly and they cleaned up so well that you would not know they had been in the house. Customer service from start to finish was A+.

David D & Adam M were the consummate professionals. Extremely happy with their work and explanation. They were considerate and kind. Had a very positive experience. Proud to be a customer!

After dodging hundreds of duct cleaning calls I finally decided it was time to get our ducts cleaned out to help with the cooling of the top floor or our home. Although I will have to wait for a warm day to test whether it worked or not I did want to say that Alex and Deshawn were incredibly professional and did a great job of completing the work and leaving my home cleaner than when they started!

We required a new furnace and air conditioner to be installed in our home and from start to finish, the team was knowledgeable and professional. Jeff (sales) reviewed our existing heating and cooling equipment and provided the best options for the size of our home and needs. Existing equipment install issues were also identified. The installation team were excellent and provided a smooth, professional and clean install, as well as correcting the existing equipment issues. I am extremely pleased and highly recommend Atlas Heating & Cooling. Eva I.

We had Atlas Care replace our existing A/C compressor with a new unit. The salesperson was very professional, and was able to answer all my questions. The installation was quick, clean and easy. The new unit works great and the house is nice and cool despite the hot weather. Atlas Care did an excellent job

Highly recommend this company, very efficient and organized. Explaining everything in detail of what they plan to do. They protect everything, cover their shoes, move items and put everything back as it was. Very impressed. Very friendly....great job Anthony & Alex!!!!

In fall 2015 we purchased a new AC and furnace from Atlas. We were thrilled with the installation team and work was completed on time and the team took great care to clean up. A few months later I noticed the smell of natural gas in our basement near the furnace. I called Enbridge immediately and a technician confirmed there was a leak in the furnace. I called Atlas very upset that our family's safety would be at risk. The representatives from Atlas quickly escalated my call, addressed my concerns and apologized. They double checked our installation and refunded a portion of our money. My husband and I are pleased with the top notch customer service and would use them again. A class act!