AtlasCare reviews (2545)

Anthony cleaned our ducts. Very polite, friendly, & professional. Explained the process. Remembered my name and addressed me by name. Even remembered my dog's name. He should be in sales!! Great job!

Just had a complete upgrade consisting of a new furnace,air conditioner & HRV unit & could not be happier with the installation by the team of Nick G.,Dave D., &Ehsan G.The installation went without a hitch,all units working excellent. Clean up great. Instructions on use great. Would highly recommend this excellent team to handle any installation you require. Cudos to Atlas for having employees of this calibre handling installations. The air quality in our home is 100% improved with the new units.

AtlasCare has installed and maintained our heating and cooling equipment since 2002. The furnace in our current home was almost 15 years old and decided that a cold Wednesday night in mid February was a good time to “retire.” We contacted AtlasCare's after hours service that night and Rick quickly arrived at our home. He determined that the problem was a cracked heat exchanger and that the furnace was no longer safe to operate. He ordered a replacement part and also put us in contact with a sales representative because, at its age, it might be wiser to replace rather than repair the furnace. Margaret arrived on Thursday morning to assess our needs and discuss our options and she sent us a proposal for a new furnace, air filter, humidifier, and air conditioner that afternoon. Elizabeth was able to locate a replacement heat exchanger on Thursday morning but we opted to purchase new equipment. Dave and Venecio arrived on Friday morning to install the furnace, air filter, and humidifier and do the indoor work for the air conditioner. They completed the installation and work by late afternoon, including installing a new air intake and exhaust vent for the furnace. Our home was warm again in less than 48 hours! We are very pleased with our new equipment and look forward to the installation of the air conditioner when the snow and ice outside are gone. We are even more pleased with the speedy, courteous, and professional service that we received from AtlasCare's team of specialists. They turned a stressful situation into a positive outcome.

Communication and confirmation of appointment was very well done, we were kept informed when changes to appointment were needed. Travis & Anthony were both very professional and explained everything that was going to happen with the duct cleaning. Would recommend Atlas Care again

I recommend Deshawn and Alex to anyone. They did a professional job in a timely manner. We called other duct cleaning companies, which refused to do the job. AtlasCare has all tools making impossible, possible.

Had something go wrong with my furnace, the fan was working, but no hot air was coming out. I have a warranty on the furnace, which was purchased in 2014. I immediately called AtlasCare at 8pm on a Sunday and they had someone (Aaron) visit me within 2 hours of making the call. Aaron quickly assessed the situation and advised that a new part was needed. The next day, Kyle came and installed the malfunctioning piece and the furnace is working great. Both Aaron and Kyle were very professional and helpful. Would certainly do business with AtlasCare again.

The Technician Anthony was extremely polite and friendly. The service was thoroughly done and well explained beforehand. I was also shown before and after photos of what the ducts looked like. I was very impressed and would highly recommend them!

Second time using this company this year after two separate renovations. Alex and Garrett did our most recent duct cleaning. They were clean, quick, polite and informative. I would definitely use this company again. The only reason I didn't give a ten out of ten was because the company expects you to cover any parking tickets obtained by their truck while they are there which I'm not sure how I feel about that. Other than that - great!

We contracted with Atlas Care to clean our ducts. Travis and Anthony showed up this week to perform the work. They showed up on time, were courteous and completed the work in a timely manner.

We moved into a new house just recently and I figured that since the furnace was around 9 years old that it would be wise to have someone come in for a tune-up. I chose AtlasCare because they were recommended by someone on a forum. I had to call them twice before I could book an appointment because I was told someone would call me to arrange a visit but no one called, so I had to follow up. However they were all very polite and helpful on the phone. Dag came on time for the tune-up and was very helpful. He listened and responded to the concerns that I had (low humidity), explained how things worked and showed me things he noticed in the furnace room. We couldn't however proceed with the tune-up because he round a leak in my secondary heat exchanger and had to red tag my furnace. He explained to me that my options were either replacing the heat exchanger or to get a new furnace and that someone could come the same day to give me a consultation on a new furnace. Since our furnace did look pretty rusty and was old we decided to go for a new furnace. Dave came right at the scheduled time and helped us through the process of choosing a new furnace. They only gave us 2 options from one brand (York), 2-stage or modulating. He did mention that they carried other brands but those weren't listed during the pricing (we didn't ask either). We were lucky enough to be able to have the new furnace installed the next day. The installation was quick, from 8:30am to 1:30pm. They made sure to line the floor and left minimal mess given the amount of work done. Although they didn't really try to walk me through what they were doing and did so when I asked. I would give a 7/10 for the installation. 9/10 for the furnace and humidifier (unless it breaks down.. upon which I will adjust the score), and a 5/10 for the thermostat. We purchased an Ecobee3 from AtlasCare for its smart features, however the installation that was done did not live up to AtlasCare's reputation. My lilbee (secondary seonsor) was placed upside down, and my two-stage furnace was configured as a 1-stage furnace, also my humidifier was not connected. Given the fact that we were charged a $150 installation fee (what we paid above retail) for the Ecobee3, I expected a more complete installation. I did reach out to Dave regarding my concerns, and although his initial response was that my requests could not be done, upon my insisting and explaining that it is stated in the installation guide that it can be done, he did ask the office to look into the problem. Soon after I received a phone call from the technical department saying they looked into my request and may be able to have it configured properly with a third party component. They put in an order for it and will schedule a visit for installation once it arrives. I will provide an update regarding the Ecobee3 once they come back to fix it. I am very appreciative of their customer service as everything went smoothly with the furnace and humidifier. All the individuals that I have spoken with are very helpful. There was a little hiccup with the thermostat installation which could have been done better, but I am glad they took my request seriously and have taken a look into the issue instead of trying to brush off the issue. Update (29/02/2016): They came and got my Ecobee3 hooked up for both stages on my furnace and also managed to connect the humidifier to the Ecobee3! They accomplished all this even though I only had 4 wires running up to the thermostat. I am very impressed by their customer service and their willingness to research and look in to the matter in order to provide their customers with more options. Thank you AtlasCare!