AtlasCare reviews (2545)

Thank you Stephanie and Charandeep for servicing my furnace, changing the furnace filter and servicing the humidifier on November 6th. There was also a problem with the exhaust and air intake that were positioned too close, Stephanie and Charandeep had another technician come and make the necessary changes that are now up to code

Stephanie was our service technician. She arrived in the agreed upon time, was very personable and professional. We were very pleased with her work and any suggestions she had to keep energy costs down.

If you are wondering why Atlas Care is highly rated on Homestars, then you must now that it is because of the professional work done by people like Marlene. When I had 1 question, Marlene answered it. When I had 10 questions that felt repetitive, Marlene answered them thoroughly and patiently. When I needed to know if a discount was available, Marlene did all she could to get it for me. When I needed to schedule service calls for different reasons, Marlene made it happen, and all I had to do was send her emails with the details of what I wanted. I will definitely be using Atlas Care in the future and you guessed it, Marlene will be my preferred contact!

Atlascare has been looking after our furnace and air conditioners for over 25 years. Today, we replaced our 25 year old furnace. Rudy, Dave D. and Jordan B. were all wonderful. They are knowledgeable, efficient, neat and go the extra mile to help the customer. Rudy (who feels like family, at this point) considers everything in making his recommendation to be sure he gets it right. I cannot recommend Atlascare highly enough!

I've had the pleasure of dealing with this AtlasCare since 2012 when they installed my gas furnace. At that time, I was one of those people who was deathly afraid of gas because, as we used to say, "Gas go BOOM!" However, they made us feel so comfortable with our choice that we now feel it was the best thing we ever did. Last week, I had them clean the ducts which were filthy with reno dust, dog toys and God knows what else. They sent two of the nicest young men, Travis and Anthony to do the work. They were punctual, polite, and conducted themselves in a professional manner. It was a pleasure having them in our home. The result of the duct cleaning has improved air quality and dusting immensely.

The installation and quality of work was fine, my only issue is 2 things. 1: they left my gate open and my dog escaped onto the road and was almost hit by a car, and 2: a piece of antique fabric disappeared (damaged or taken - unknown ) from the work area, and when we complained, we got delay, delay and ultimately no satisfaction. Also they did not put back the furniture they moved, and overall I cannot recommend this company for this reason

This is a (long) story of not being respectful of the customer. Feel free to skip to the bottom for the summary. Monday: My CO alarm goes off during dinner, fire department visits and determines that it's the boiler. They don't shut off the gas, but I can't turn my boiler back on until it's looked at. Tuesday: I call Atlas because I've used them before. They are expensive, but I don't want to cut corners on CO issues. I explain the situation. Al arrives between 11 and 1 as promised. I mention the Fire Department and he says he needs to contact the TSSA to see if an investigation was opened. I'm pretty sure it hasn't because the fire department would have told me. They gave me a summary form, but Al doesn't recognize it and wants to be sure. The TSSA can't say for sure so Al leaves a voice message for someone to call him. He says he can't do anything until the TSSA contacts him. I find this frustrating. If the TSSA needed contacting, why didn't they say so when I called and get the process started 5 hours earlier? Al doesn't have an answer to this question. Al is frustrated too. I can tell, because he's not communicating well with me. He's terse and not explaining things. I spend a bunch of time standing around wondering if I'm needed or whether I can go do something else. He says the TSSA should call soon and he'll update me in a few hours. My boiler needs cleaning and it will take around 2 hours to do. It's only 1:30pm so I'm optimistically hoping someone will come back later that afternoon and finish the fix. I wait around until 4:45 and call Atlas, asking what the heck is going on. When can I get heat back? What is the plan? Most importantly, do I need to take a 2nd day off of work? The agent, Tasha (I think), is friendly, but doesn't seem to understand my concerns. What I want is a plan. For example, if the TSSA doesn't call Al back by 4:30, then Al/Atlas will call me and give me an update. Heck, maybe Al/Atlas should call the TSSA again just to make sure we didn't get missed. Tasha suggests that I can call the TSSA if I want, but that doesn't seem helpful (the next day when I got really frustrated, I tried calling the TSSA, and it wasn't helpful). Since Atlas doesn't do house calls after 4pm, I would have liked to have known earlier that no one was coming back to my house that day - I could have done something else for the afternoon. Assuming there are no TSSA issues, I'd like a timeline for when my boiler will be fixed (if possible) - I assumed it would be the next day but as I discovered, it would be much longer. All she can tell me, and this takes a lot of time to figure out, is that no one is coming back to my house that day. Wednesday: I call them early in the morning. They answer, transfer me, and hang up on me (by accident I'm pretty sure). I call back...and have to wait on hold for 8+ minutes. Ugh. They need to get more info so they'll call me back. 45 minutes later, Steve calls and says that there is no TSSA investigation and they can fix my boiler on Friday. I would be four nights without heat. I'm shocked and surprised. They suggest (in a friendly way) that I could call a different repair shop. Okay, I'll try that. An hour later, I discover that no one else can do it any faster so I call Atlas back. They're holding a meeting, someone will call me. An hour later, I call them again, desperate for any information. The simultaneously call my cell and finally Friday is reserved between 9 and 11, and it will take 3 hours to do (not the 2 that Al suggested). It's nearly noon and I've missed another bunch of work. And I'm going to miss at least a half a day on Friday as well. Three days of work missed. I'm not happy. What I desperately needed to know, preferably on Tuesday, was that no one was going to show up at my house on Wednesday, even if the TSSA called back. Then I could have gone to work. Instead, I'm stuck at home in hopes that someone will return like Al had said the day before. Friday: Steve (a different one) shows up early and he's great. He's what I was expecting from the start - very friendly, happy to explain things. He took a few minutes over two hours to do the work and I was nervous that he would attempt to charge me for 3 because there had been specific mention of it earlier, but I was relieved to only be charged for two hours. The boiler has been working just fine since then. In Summary: The work was solid. It's pricey, but I appreciate that no attempt was made to overcharge me in any way. Communication was awful. I felt like the value of my time was meaningless. It would help a lot if they communicated better when things go wrong. Train support staff to identify when the TSSA needs to be contacted before work can be done. Have a process for following up with customers when a return visit is required. Let customers know that they can go to work because there's no chance of a visit the next day (or that day). In short, don't assume that customers have nothing better to do but wait at home, just in case you arrive. Steve, who did the actual cleaning, was really great.

I am very impressed with Dag the service technician who came to fixed my furnace problem this morning. He was very professional, explained everything in detail on what he was doing to fix the issues, and diligently tested the various components of the system at the same time. I am glad that I choose AtlasCare for all my HVAC needs. Thanks Dag again for the exceptional services rendered this morning.

Eric came to do our annual check and fall tune up. He found the heat exchanger was cracked and by law the furnace could not be operated safely. He ordered the replacement part which was covered under the warranty. He even offered to provide us with rental heaters to keep us warm while waiting until the next day for the delivery of the part. As the furnace was almost 15 years old, we decided not to fix it but to get a new one.

Great professional work by Garrett and Dwayne. Arrived on time, were knowledgeable, explained work in detail and went the extra mile to ensure their service and my satisfaction was of the highest standard.