Bathroom Specialists reviews (80)

Jerry was on time every day and is a hard worker.We were very pleased with his work. He started from scratch Plumbing, Drywall, electrical, installation of bathroom window, Tiles and so on.

Jerry had renovated our bathroom several years ago and we've been happy with the reno. Last year a a plastic fitting included with the faucet for the tub broke and started to spill water. Our kitchen ceiling was badly damaged because of the water. We called Jerry that morning and he was on site within 2 hours. He had a 2 day break between jobs and used those days to open the bathroom wall to fix the faucet and repair the kitchen ceiling. Jerry had given us a 10 year warranty on the initial job which he honoured, even though the problem was because of a manufacturer's defect and not related to the quality of his work.

Jerry and his team did an excellent job building a full bathroom in our basement where none existed before. Their workmanship and attention to detail are exceptional. They are very professional, easy to talk to, and provided helpful advice on what features and materials would work best for the bathroom. Jerry also gave us information on suppliers from which we got substantial discounts on materials. The work was delayed a bit but for us it was worth the wait. We will hire them again if we have another renovation project and would highly recommend them to others.

This was a project to tile a small front porch with slate. We've used Jerry's services before and have been satisfied with his work so we didn't expect any surprises. The work was done is about one day (though Jerry did come in later in the week to grout and then to seal). He was very responsive, always shows up on time and didn't hesitate to take on a very small job. Thank you Jerry.

we hired jerry to finish our bathroom and small powder room and he did a good job on it. jerry was easy to talk to and made adjustments to our liking. we didnt like the 1st color of paint we picked and we ask jerry if we can change the color of it and he said yes right away. jerry did the right way for out exaused vents he drilled a hole from the outside wall and new life for our bathroom fans. i would likely recomend jerry and we will get him for our future renovations.

We hired Jerry to renovate our bathroom and are very happy that we did. Our renovation looks beautiful and has added value to our home. Jerry gutted the old bathroom and installed all new fixtures and tiled the bathroom wall and floors beautifully. We have had compliments from all our friends and plan to call Jerry back for future work, Thanks Jerry. See you again! Mike & Effie Pallotta

I have hired Jerry to repair my cracked plaster wall and install an outdoor water spout onto the exterior wall of my home (due to a cracked water pipe). Jerry was professional and courteous and did a great job. He provided his expert advice and is the most honest contractor that I have come across…and that is saying a lot!!

I found this company on HomeStars and I'm very upset with my experience. Even after so many months our bathroom has several deficiencies - uneven flooring, and walls. The grouting is so poorly done it's a mess. The edges of the tiles are not finished and the painting was done so slopping it had to be re-done. Even some paint still on the tiles. I could go on but you get the picture.

Jerry had done 2 projects for us in a previous house and so we were familiar with Bathroom Specialists and chose them for a master ensuite renovation. While the reno took longer than we had expected, I am still giving Jerry a 10 here for a couple of reasons. Jerry is very patient, calm and will take the time to do the job the way you want it done and has no problem with putting in the extra effort to tweak or adjust something. Jerry also didnt nickel-and-dime us and happily did extra work that was not in scope. He returns calls promptly and will visit if asked even long after the job is complete and payment made. The pictures (1-3) attached speak for themselves.... As a complete afterthought, we spoke with Jerry about making our (plain) foyer a bit more interesting. We tossed ideas back and forth and finally settled on what you see in picture 4. Jerry's team did that in less than 2 days!

I initially found Bathroom Specialists via the Renomark.ca website. After getting several quotes from contractors and narrowing down to just a couple I ultimatly chose to go with Jerry. My decision was partly based on the excellent reviews on Homestars. My own experience is quite at odds with the reviews here so I offer this review not to hurt Jerry but rather provide some balance in hopes it may help others in their choice. Partial list of shortfalls: - Jerry takes way too long to complete, even though I expected this based on some reviews. Basically took nearly 2 months to complete a 2 week job. - He installed the new plumbing BEFORE reinforcing the floor joists. This resulted very ineffective reinforcement, this was a key request of mine in our contract aggreement - After replacing the plumbing supply lines in the basement we now have a "chugging" sound when doing laundry. Jerry tried to muffle it but never solved the source of the problem - After saying he would "straighten" the walls when applying new drywall, a critically visible wall that previously had been straight was made wavy. This in turn made the tiling look poor. Filling out with compound makes for a strange looking corner at the door. Overall his tiling work was a big disapointment to me - Shower water pressure weaker than before reno. There were many other defficiencies but I don't have the time to list them, and that's not even counting the ones I caught and had him correct. One of my main gripes with Jerry is that he is far from being a perfectionist; basically he counts on you to catch his mistakes. In the end our bathroom came out just ok (and only because of cabinets, fixtures etc that my wife and I chose). I cannot recommend Bathroom Specialists. (UPDATED POST) Nov 2010, re: Company Response 1. Regarding 2 months to complete, product delays were non existent so had nothing to do with it. During our renovation he worked on & off, with many half days & skipped days. Jerry clearly had other projects on the go. 2. Floor reinforcing. Because the tub was being relocated, the contract stipulated floor joists at the new location were to be reinforced by bolting in “sister” joists. This was not done. A joist was even cut (for the toilet drain) without adding a replacement. Mostly he simply added cross bracing haphazardly. Even that was done poorly, being restricted as it was because he had the new plumbing already installed. 3. Plumbing chugging noise. Upgrading old ½ pipe with ¾ is standard practice, at no time did Jerry or his plumber warn me not to do it. No water pressure reading was taken before starting the project so he should not state the pressure was the same after the work. We use the bathroom, we know the shower pressure is lower now than it was before. East York will be replacing incoming water lines in our area soon, shower pressure should improve by that. 4. Tiling work was very average. The tiles we requested be replaced were cracked or chipped, they should never have been left up. Why did Jerry not notice them? The wall he tried to straighten, he made worse by his poor workmanship. House age is not the issue, few houses have straight walls. My error was choosing large tiles, large tiles show very poorly on wavy walls. 5. I paid in full with the understanding that Jerry would speak with another plumber to get a second opinion causing the chugging noise. I clearly asked him to do so but I never heard anything back from him. I am glad they have warranty but baring a major failure I will not be getting Bathroom Specialists back. I have no desire to engage in prolonged repairs, much less start pulling out pipes & drywall etc. Finally, regarding payment, I paid when the job was done because it had been going on for so long and I wanted it over. I am sorry that Jerry is using my good faith full payment now to justify his quality.