Salesman that came was somewhat helpful but not knowledgeable of services provided by Casa Bella. He repeatedly told my wife and I that the crew will install screen doors if we have them when the crew arrives. They don't according to the crew. Our original back door was about 80" with a 47" doorlite on top. The salesman convinced us to put in a 92" door, regretfully we agreed because he told us a storm door can be fitted. After a week and a half we cannot find anyone who makes storm doors that big. The crew that came was professional, sort of. Two of the three were. I understand the house is old(mid '50s) but after they left and I looked closely I found cracks in the walls where none had existed before. The floor tile by back door is broken/chipped in two different places. The front door now sits about two inches higher than the original one and is a concern because if someone comes over and doesn't see this they will trip. On the third day one guy was left to do the trim. While doing the trim, 80% of the mitre's on the trim didn't match up; nails were protruding and/or not covered up with putty. Also while doing the trim he broke an old light fixture given to me by my late mother that can't be replaced. When the salesman called and he was informed of it his answer was I'll inform the installation supervisor. We have not heard anything from Casa Bella about this. I just spent the last week puttying up and sanding trim for priming. All in all, the manufacturing of the windows is above reproach. The house is definitely warmer and more air tight. Would I personally recommend Casa Bella, for the windows yes but for the crew I'd recommend watching them more carefully and getting everything that is to be done down in writing.
Update: In all fairness Mike from Casa Bella called after job was finished to talk about my concerns and such but I didn't hear the message he left. I installed a screen door where we wanted one and the windows are perfect, it's so warm in the house now that we have dropped our thermostat to 68 degree's F because we are too warm. Go figure...If you need your windows done do it with Casa Bella!
