CB Tree Service reviews (337)

First let me say that i'm surprised to hear that you've called several times without a call back. We do our best to ensure that doesn't happen and if we've fallen short let me be the first to apologize. It is not our intention to disappoint anyone with our service and contrary to what you've suggested, our excellent rating on homestars has not "gone to our heads" and we value and are grateful for all calls to our company, especially from a previous customer. I'm sorry to hear that you've called several times and we were slow getting back to you. In our defense, please realize that we're recovering from one of the largest ice storms to ever hit Toronto in the forty one years i've been in business.Yes we are extremely busy and yes, it's true we're a little overwhelmed with the volume of calls that are still coming in from the storm damage that has devestated our urban tree canopy. In spite of our best efforts, sometimes we're unable to respond immediately or as quickly as you'd like. Let me say that I'd rather not make a promise than make one and break it but neither one is a blueprint for success. I will do my best to make sure no one falls through the cracks and I'm sorry we were so busy that you ended up disappointed. If we can still help you with your project, we'll try to fast track your request for an estimate, other than that, i dont know what else I can do. I'm trying to hire more qualified staff to handle the increased demand for our services, but we're a small company and it's a slow process. In the meantime, please be assured we will maintain our quest for service excellence, although we may sometimes stumble now and then. Thank you for your review. Although the spanking still hurts, I wish you all the best anyway. Call anytime. Bye for now, Craig.

Thanks for taking the time to post a review. I appreciate the kind words and we're grateful for your business. All the best, Craig.

Hi Bill. Im glad this site finally enabled you to post your review, it's too bad you had to try several times but thanks for your persistence and thanks for the kind words. I hope the new installation goes well and I hope you get rid of all that excess water. I'll be looking for the new driveway the next time I pass by. In the meantime, all the best and thanks again, Craig.

Thank you. I think you meant the review from april 11, 2014, but thanks just the same. We're extremely proud of our reputation. We just keep plugging away, working hard and hope the positive will outweigh anything else. It's all good. In the meantime, we look forward to cleaning up your trees before the resale of your home. It should make a huge improvement. Thanks for your support, see you in May. Craig

Thank you for taking the time to post your review. We appreciate the work and are grateful for your response. We look forward to serving you again. All the best, Craig.

Thank you for taking the time to post your review today.i'd like to point out a few truths that you probably aren't aware of. We were never sent any verification from homestars regarding your work, they explained that it contravened their privacy policies and that we'd have to wait to hear from you. This is the first time we've been able to verify any dealing with you. We deal with 40 to fifty calls a day, help a huge number of people with their tree problems, but unfortunately we can't remember everybody. The picture you've posted is a cost estimate only, to perform a tree removal and pruning which we completed last fall. That work was paid for and we thank you for it again. Please understand you were never charged for cabling your tree and you've never made it known to us before today that you wanted to proceed with the cable wires before now. It was my understanding that you were going to wait until the following spring 2014 when the tree came back into leaf and the cable lines could be tensioned properly before you went ahead with cabling the tree. To tension the cable lines before the tree is in leaf and the full weight of the branches can be determined, could cause the cable wires to be over tensioned and in turn cause the wires to fail when the full weight of the branches is realized when the treei comes back into full leaf. This was explained to you when we removed the tree for you last fall which we did as you know, professionally, timely, and without incident or damage, in spite of the tree having been split in two and resting on your neighbors roof before we were called in to remove it. At the time you were extremely thankful and praised our good work. The cost of cabling was deducted from your estimate and you only paid for the work that was completed. I'm disappointed that you've chosen to try to discredit us now publicly and are now privately threatening us with a lawyer to perform work you were never promised or never paid for. I maintain you should wait until the tree comes into leaf before you try to have it cabled. It will be a much better job. Finally let me say that we're extremely proud of our reputation. Our forty year service record speaks for itself. Over a hundred and thirty reviews speak for us. Perhaps if you improved your attitude, you may find that people may be more eager to work for you. Good luck with your healing. Craig.

Thank you for the kind words and the time you took to tell others about us. We're grateful for every review, job and customer. I appreciate your support and we'll look fondly on a chance to help you again in the future. All the best, Craig.

Thank you for your review. Although i don't always get a chance to respond to them as quickly as i'd like, please be assured that we are grateful and appreciate every one of them. Thank you for yours, all the best, Craig.