A bit of background about myself first
I am a first time home buyer, and have been scrimping and saving for the day that I was able to finally find the perfect placee I could call my own.
After searching for about two years (the GTA housing market was just insane in the area I wanted), the stars decided to finally shine on me and I put a bid on a house. To my ecstatic surprise, and a bit of negotiation the sellers accepted! Then panic set in when I realized I needed to find a home inspector ASAP.
And to make things worse it was Canada day long weekend, and only had a few days to get everything in order.
So the mad scramble began, googling and asking friends. Through both a friend, and my own research I came across Brent and his near flawless reputation in home inspection.
I contacted Brent, and to my surprise he responded extremely promptly, within a few hours even on a long weekend.
We chatted a few more times and he was on his way for a home inspection.
He arrived early and got down to work. He noted quite a few things that I had not noticed before which raised my alarm bells but he was also quick to explain why and how to fix the issue.
So not only was he able to find WHAT was wrong, he also took the time to explain WHY (the root cause) and HOW to fix it and prevent anything further.
I really appreciate his ability to communicate the why and how to fix the issue. I met a lot of other people in my life where they just tell you "oh you got a problem" but never how to fix it or what caused it. And knowing is half the battle!
The home inspection was completed in a very timely manner with nearly no issues (minus a broken light cover though this was a total freak accident).
The best part about Brent I found was that he actually is willing to listen to you after the home inspection, provide further advice and insight and re-assurance. He didnt just "get in and out", but still spent quite a bit of time speaking to me on the phone as to the issues he noted. As well, his advice was very neutral and unbias as he could have easily up sold me or referred me to others.
Again, being a first time home buyer my nerves were stressed to the max as my entire life so far led up to this one huge monster purchase!
Brent was steller in every way for his after sales service.
What keeps people coming back and recommending to others is after sales service. It's the "wow" factor that someone cares about you more as a person rather then just another transaction to wipe their nose with and throw away.
In summary, Brent was fast, efficient, courteous, detailed, patient and thorough. I really appreciate his time and explanations, especially being a first time home owner it was over whelming! And again, his after sales service is second to none.
I would not hesitate to recommend to Brent to anyone I know. And I have no doubts Brent will also keep any future clients from saying "WOW" as well.
