Cozy World Inc. reviews (1436)

We had a pair of furnaces and a pair of AC units that were at the end of their 26 year old lifespans. We consulted 5 companies that were highly-rated on HomeStars to do the job of replacing them. We knew it would be a rather major job because the original pipes for the HVAC system were of the wrong type and also ran across inside significant portion of our basement's ceiling. Out of the 5 companies we contacted, Boris was the first one to respond and come take a look. This was a pattern throughout the job, as Boris was constantly just a phone call, text, or email away. Boris did not try to push anything on us that was super-expensive and beyond what we would need like some of the other companies, which ended up being a good thing because the existing infrastructure in the house probably would not be able to sustain much-higher capacity HVAC units. This meant the cost was reasonable. The installers, Kam and Vijay [sorry if I misspelled your names] were extremely polite and professional. They were also very respectful of our property and took great care not to damage anything unnecessarily. They used a creative solution to run the new piping through the old piping so that our basement ceiling would not need to be torn up. They also managed to compress the previously-quoted 2 days worth of work into 1 day by working tirelessly until 11PM. Because it was very dark by the time they left, there were a few screws/nails left behind on our driveway that they missed during cleanup. When we let Boris know the next day, Boris personally came over with a large magnet-on-a-stick to scour our driveway. Unfortunately, it turned out that the coolant pipes for the AC units in the house were unable to accommodate the updated AC units safely. Boris, with his immense amount of experience, suggested downgrading the capacities of the AC units being installed (with a price adjustment) and installed specialized valves to make sure the new AC units would operate safely. Furthermore, one of the furnace units had a faulty circuit boards on arrival which was a bit disappointing. However, Boris sent a technician over twice the very next day to re-diagnose the problem and replace the circuit board. In my opinion, a very important consideration when hiring a company is how much they will do to accommodate you and whatever issues arise. Boris and Cozy World showed without a doubt with their follow-up and price adjustment that they put their customers first. We are so far (it has been over a week) very satisfied with our new HVAC system.

Very professional and punctual. Technician was very thorough and knowledgeable. Answered all my questions. He cleaned area around furnace once he was finished. I would definitely use Cozy World again.

Cozy World was very efficient, effective, and responsive - Leslie and Fred being the main points of contact - its technicians very professional, clean and quick on the installation process, and overall the organization lived up to its overall quality ranking. I would recommend them to anyone.

Boris gave us very good advice on picking the best furnace and hot water system for our newly renovated home. He is super professional and didn’t hard sell us anything we don’t need. Prices he offered are very reasonable. He and his team did superb work on the installation. Everything is professionally installed, tidy and clean. Special thanks to Saeed, making sure our nest thermostat installed properly. We would highly recommend Cozy World.

From the start of the project with Fred coming over to give us advice and recommendations to Saed and crew completing the installation, I felt that I was getting the best advice and peace of mind installation from CozyWorld. Any questions I had were cleared up and the work area was left clean and tidy. I got the best deal and so far very happy with the Lennox furnace installation. I would be happy to recommend CozyWorld.

Found them via HomeStars. Very professional and also very responsive. Saeed and his team member did a great job installing a new furnace. They took care of all of my concerns and they did an amazing job.

Our AC unit was in dire need of replacement. We reached out to multiple companies for the work and ended up choosing Cozy World. There are no regrets. Their customer service staff are professional, knowledgeable, and responsive, both over the phone and in person. Installation was quick, efficient, and caused minimal disturbance. They even fixed a issue with the condensate line related to our previous AC installation at no extra charge. Would recommend.

"Thumbs up" to Boris and his installation team lead by Saeed. We are very satisfied with the service we received on an A/C and furnace replacement back in May, from consultation process, very reasonable, straightforward quote with no upselling pressure or other sales gimmicks. Boris was very giving of his time—always available and responsive to questions via email or phone, before and after install. Professional installation—arrived on time, clean work, proper clean up—Saeed is the kind of person you can tell takes pride in his work. Thank you Cozy World for an easy, stress-free experience!

My AC had failed and needed a replacement. Cozy World was referred to me by a friend who has used them for their AC/Furnace replacement and was happy with their service. Boris was very knowledgeable, accommodating and professional to work with and accommodated in a timely manner. He recommended the new unit (also updated the furnace) which would work best for my house without pushing for a more expensive (higher tech) models. The installers, led by Saeed were punctual, professional and tidy. Saeed's attention to details were on mark and consistently provided feedback during his installation. Saeed and his team also made some improvements to my mechanical room layout, to better facilitate the new equipment and for future access needs. Post installation, Cozy World followed up with me for satisfaction and answered some additional questions i had. Overall, i had a great experience with Cozy World and am happy with my decision.

I recently was in the need of a new air conditioner . I received different quotes and recommendations.A friend of mine recently purchased an air conditioner from Cozy World and highly recommended them.Boris was highly obliging and recommended an air conditioner that would work very well for my house size. He didn't push a more expensive one since he explained it would not be efficient for the size of my house.He gave me other beneficial advice pertaining to my HVAC system.I found him to be very competent and decided to order from him a new air conditioner and furnace.Both were in need of replacement.The installers were punctual, competent, pleasant, respectful of my propery, cleaned up afterwards and followed Covid protocols.From the moment I spoke Boris everything went smoothly.I highly recommend this company.